Jewel-Osco review: bakery

I have ordered a plain rye uncut at least 5 times from this location and not once have they ever provided one even though I was promised it would be ready each time. I'm not sure what I can do to make it more clear to them what I want. Every time they have sliced it and several times they have even put it out and sold it instead of holding it for me. It's always someone else's fault, no one there is ever to blame. When I lived in the suburbs I requested this many times at several different locations and they managed to get it right. I don't know what the issue is with this location but I have never had a good experience with anything I have ever ordered from the bakery.