Jetabroad
Reviews and Complaints

To Mr Darin Walters (managing director)

After spending the past 2 weeks back and forth from jet abroad, Cathay pacific and west jet trying to arrange getting our itinerary back on board, being told that our itinerary was auto cancelled and then to be told it was back on, we have now been told by Cathay pacific that our flights are unable to be boarded, due to a 'no show'status on flight we missed due to our vehicle breaking down on the highway in the mistake of nowhere with no phone reception. We contacted all parties as soon as possible to explain our situation.
Believing we would just have to rebook and pay for the internal flight ourselves we were utterly shocked to find out that all of our remaining flights were cancelled!
I had a phone call with a lady from jet abroad (Donna) who advised me to continue on with my journey as planned as my flights were showing okay status, I also received my new itinerary the next day!
Now, this morning Cathay have said that we will not be allowed to board any flights until a 'no show'fee and other fees have been paid...over $2/3000.
At no stage of booking my itinerary through JET ABROAD was we made aware of this stipulation (since we have contacted jet abroad this issue has been ignored every time), had I been informed we Would definetly not of booked, as We were aware that there would be an inherent risk driving across Canada to connect with a flight.
I can't even begin to convey my anger or frustration at how I have been treated by jet abroad!
Jet abroad have 'kindly' provided quotes to 'rebook' the flights and charge us again for the seats we have previously paid for! The quote was $3800! An extravagant amount considering we already paid $3000+ for our flights and this quote is minus a long and short haul flight originally on our itinery. I am sure you are aware that for the average person $3000 is ALOT of money and something not readily available when you are on holiday in a foreign country! This is daylight robbery. JET ABROAD are essentially leaving us stranded in the USA.
We have spent countless anxious hours being batted back and forth with no way of calling jet abroad, even though there are listless contact numbers on the website you can only email - unacceptable when jet abroad is our travel agent.
In addition, jet abroad customer service staff are not aware of simple information that would help their customers in times of trouble. - again this unacceptable when stranded in a foreign country.
I would like state again, Jet abroad at no time made the booking party (ourselves) aware that missing a flight on a multi flight itinerary would auto cancel all remaining flights. - this is the most unacceptable part, surely such information is critical! The only answer we have had from jet abroad (which after looking after other reviews seems to be the generic answer) is that they follow the airlines fares rules and conditions. How about you make customer booking aware of these conditions so they can make an informed choice!

Right now we are stranded in a foreign country with no help from jet abroad apart from a heavy price tAg which we cannot afford. Feeling very distressed and mugged off.

Booking reference: BUSowh

I made a change request to the date of my return ticket paid the cost charged by jetabroad sent the confirmation in time according to the deadline specified in the email change request and according to the screenshot attached confirming the email receive and sent time.
I got a disappointing andwer from Maya from Sydney staff, she does not recognize the email date receivement and afirm that I didnt answer in time. In conclusion of this lack of respect I missed the ticket because of Jetabroad and didnt hear anything avout the refund change costs and a solution for the ticket rebooking mistake you made.

Waiting to hear from the management.
Thanks
Fabiola Senger

I booked flights from Dubai. My local account is AED and I booked in sterling as that was the default currency setting,

I was charged an extra 225 AED in exchange fee. This is very high and I want to complain before posting this issue to your Facebook page and all other forms of social media.

Can you please explain why you charged me 225 AED in foreign exchange charges?

My booking reference is: JUE2567.

my email is [protected]@gmail.com

I booked an online international flight with Jetabroad. Don't. Book direct with the airline. A one stop flight became two stops overnight and cancellation fees were the same as the flight. The online filter 'one stop' is misleading and doesn't count a 'technical stop' For 3 hours! Customer service was so poor they replied stating I was departing from another city! They also counted it as a 'minor alteration' I DO NOT RECOMMEND THIS COMPANY.

I had a bad experience with Jetabroad company. I have booked a flight via their service and my ticket was suppose to have a check in baggage, but it didn't! When I received the ticket I wasn't able to find any information about how many kilos (check in) I have, only carry on was mentioned. Then I contacted Jetabroad support and he assured me that there was nothing to worry about and that my ticket allowed me to have 20 kg check in baggage. When I arrived at the airport I was told that check in was not included in my ticket so I had to pay extra money for that! That happened because of Jetabroad and their rep who lied to me! I hate this company and I will never use them again!

I booked two tickets from the website www.jetabroad.com.au. The company provided the confirmation info, but it was fake, ‘coz the rep provided wrong confirmation number, so I couldn’t make the check-in. I left them messages and asked for help, but these jerks only promised and did nothing. I wasted time and money, and I really advise you to stay away from this dishonest company.

I bought tickets through the website www.jetabroad.com.au. It was scam, so stay away from them and don’t waste your money on this horrible website. I paid them money and got completely useless and wrong confirmation email. I wanted to contact the agent from this company, but he simply ignored me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I had one of the worst experience with Jetabroad. Please don’t book the flights through them. Always go to the airline website directly.

When i checked the flight from Australia to India on the web, it was going via Singapore. Sydney --Singapore flight had different carrier & Singapore to Mumbai had different carrier. The layover time at Singapore was 2.5 hrs. Jetaboard staff informed me that i should book this flight as airlines have code share so you don’t need to worry about your luggage so i booked it.

Later on when i enquired about the same with the airlines they denied any such code share & they told me that i need to go out at Singapore airport collect my luggage & then do the check-in again at Singapore airport for the next flight. I asked them to cancel this booking they told me to come through Jetabroad.

I called them they asked me to email about cancellation which they replied after three days. When i asked them about this they told me its my responsibility when i book flight with them. Now my ticket is cancelled now they are saying refund will be processed within 4-12 WEEKS & no booking fee will be refunded, Airline penalties apply & on top of that jetabroad will also charge cancellation fee & one more REFUND processing FEE...

Always pay directly to airline ... i will never ever go this worst Jetabroad.

I am writing this in a hope that at least it will save someone’s hard earned money.