Jetabroad
reviews and complaints

My payment was confirmed for international flights on Jetabroad on July 22nd, 2022. Confirmation code J8L28XT. In the confirmation email, they say: "You will receive your itinerary/electronic ticket(s) in a separate email."

I have not received any such email and still do not have an itinerary with an airline booking number or an e-ticket. Nothing in my spam folder, junk folder, or primary inbox. It is now September 28th, 2022 and my first flight departs October 2nd, 2022. Without an e-ticket or itinerary with airline confirmation code, how am I supposed to board the flights I've paid over $1000 for?

I have submitted an e-ticket request on Jetabroad's support portal, and have yet to hear anything back.

I’m trying to upgrade from economy to either business class or first class on the first leg of a three part journey. The flight is over 10 hours. Neither British Airways, whom the flight is booked under, nor American Airlines, whom the flight is operated by, can/will upgrade me. They say I have to go through Jetabroad. However there is no phone number that I can find that works, nor is there an option on their customer service webpage to upgrade. I need someone to call me on the phone and walk me through my options and the costs. My flight is in a week.

I needed to change the date of the middle flight of my journey and was quoted twice the cost of the original flight to do so. Obviously, not being an idiot, I looked elsewhere and found a flight for half the price.

I have tried to cancel the flight in question but it appears I am unable to do so without cancelling the other two flights also. I guess I'll just have to take the hit and remind myself at all times never to use jetabroad again.

Hi, we booked our flight from Toronto (departing 02/08) to Honolulu via San Francisco however we have just been told we are travelling via New Jersey by United Airlines, can you please confirm urgently?

Also my husband and I have tested positive to covid and we may have to change our departure date, please provide details on how this can be done. We would ideally like to speak someone directly as there has been a change in our flight without our consent and require more details as to how this happened. Also, we would like your contact number to speak to you guys directly.

our flight tomorrow got canceled 24 hours before the flight, we requested alternative flight but have not heard back for the past 12 hours. this is very stressful and there is no phone number to call or live chat to help. booking reference : DSKOOY

Hi there,

My Jetabroad order confirmation is J8C76UA. One of the four flights I booked through Jetabroad was cancelled. The flight company that cancelled, Wizz Air, emailed me directly and let me know. When I went on Wizz Air's website to get a refund, (Wizz Air confirmation # MF8WJJ from Mykonos to London) the website says that I have to be the "original owner" in order to submit a refund request. You, Jetabroad, are the original owner/purchaser. I have emailed the support team asking you folks to go ahead and process my refund, but no one has gotten back to me. I have emailed requesting a breakdown of how much each flight ticket cost per person, and no one has responded to this inquiry, either.

The European Commission has made it clear that airlines, even for tickets purchase through an intermediary travel agent, must comply with the rules of the EU law, in particular transparency and legal information to consumers regarding their rights to a full refund under flight cancellations. Epkizo is the authority that we can report you all to. Please help me get this issue sorted out. I have emailed Wizz Air weeks ago, and no one has responded to me. Additionally, Wizz Air does NOT have a call center for my country (USA) so I am unable to speak with anyone over the phone.

Best,

Bita Ghanei

I paid $1500 for an international flight via Jetabroad and the incorrect flight itinerary was issued - for a flight I had expressed no desire in taking a month after my intended holiday.

I contacted Jetabroad for help. Clearly it was a system error in printing the wrong flight details. Jetaborad customer services said it was an airline issue. I contacted the airline and they said it was a Jetabroad issue.

I'm devastated by the poor customer service - and what feels like a total scam to be issued tickets for a flight I never requested.

I had a flight reservation booked for multi city/ destination booked with jetabroad on 7/5/22 For two people.

Booking Number J7Z55SR

Flight booked was Manchester uk to Qatar Doha stopover then to Bangkok Thailand. 3 days in Bangkok then to Bali Indonesia for 8 days then to Singapore then back to Manchester UK.

On day 6 of holiday I was informed me flight home Singapore to Manchester was cancelled and recommended one option of an alternative flight which was 12 hours earlier and arriving 12 hours earlier the night before initial expected flight arrival.

I Was given 24 hours to reply back to accept changes.

When made contact with jetabroad about other alternatives with other airlines or another date they said wouldn’t be able to accommodate such request.

I Was forced to take initial option provided which was an earlier flight home.

This caused massive inconvenience as had planned business meeting in spingapore which I was forced to cancel and also arrived earlier to uk so had to arrange alternative transport home as Manchester was not last destination in uk.

When I made contact with Qatar airline they informed me this flight cancelation was known since 27th June. Which was the day I left UK.

Qatar airline said they informed jetabroad of changes and was responsibility of agent to inform me of changes

I was only informed of these flight changes on 2nd June and was given no real option but to accept changes and take a flight 12 hours earlier which meant that I had to change and miss an important meeting in Singapore and also arrive late night to Manchester on 11th which subsequently meant I had to rebook new transport as my initial plan had to be Changed.

I still do not understand why jetabroad had not informed me that flight was changed on 27th may when airline outline and announced this change.

I have spoken to flight consumer rights and they think this is not acceptable.

I would like to pursue this matter as I am not happy with explanations provided so far regarding due to unprecedented times we are having delays in informing passengers.

I would like this investigated

Due the recently updates to enter in Japan we can't fly there ans we need to change our flights please contact with us we have less than three we to change the flights

I clicked on the flexible payment by mistake when booking. Now I can’t change it back. I just want to pay the full amount now. There’s no way to contact the company about this on their website

Gmorn as I can’t seem to get response after the first 2 emails I really had no option but to put my case here & hopefully someone in Jetabroad can give us an answer

Our original flight was LWCYWS which was from Brisbane to Malaysia but canceled due to Covid

We used part of the credit to Hobart & had no issues reticketed etc

So now we wanted to use remaining credit from Brisbane to Melbourne to see our son from 16-20 June & I understand there will be an administrative fee of $85

The initial response was great & given another reference ORF-867314 but I have yet to get confirmation & it’s only a few weeks away

I would really appreciate that Jetabroad can get back to us asap

I have provided a medical endorsed letter from my psychotherapist that it is not safe for me to fly for my upcoming trip. I reached out to Jetaboard with the documents requesting a refund.I have spoken with Lufthansa airlines in which I was flying with and was told that in fact I can get a refund with their airlines because my condition is Severe and I have the necessary documents to prove this. They informed me that all jetaboard has to do is use their professional costumer service number they have to the airline and submit a request for a refund on my behalf with the documents I have sent in to jetaboard. Seeing how it is metal health awareness month I hope that jetaboard take serious and quick action on resolving this issue.

Hi,

Today (3th may 2022) I have made the reservation under the booking number (J7X93D9) and I have purchased the cancel for any reason fee without knowing there will be a extra fee for it. I would like to get a refund for the cancel for any reason fee because it is not necessary if there is an additional fee. Please help to change it.

Thanks regards,

Park Young Jun

My flight number is KJELII

I selected for the pay half now pay half later as it was recommended, no where did it state there would be an additional cancellation fee of $452.94. Which is absolutely ridiculous, as you have just added this cost in. I see why this is recommended so you can just take this extra money from me for no reason. I Would have payed all of it upfront if this was going to happen, but I was not Notified. In my final subtotal on what you have sent me does not include this $452.94 into that. So why have you secretly added this in?. I do not want to be paying this extra cost I cannot afford it as would never have chosen this option. I have already payed more than half my flight cost so if i were to cancel you would be getting that large amount anyway. So I am unsure for this absurd amount added. I want this taken off

I made my reservation on April 3rd for a trip beginning on May 25th. At the time I missed the opportunity to add checked baggage to my flights. Since I will be traveling to the UK, with a second leg to Nice, France, a carry bag will not be sufficient for the length of my trip and the destinations. I was not able to find information on how I can add my baggage to my flights.

My sister and I booked flights in December 2021 using Jetabroad. Jetstar Auckland to Sydney and British Airways Sydney to London. Flying 3/5/2022.

However in April 2022 we discovered that someone had deleted our flight. In webchats with Jetstar we managed to establish that our flight had been cancelled on the 25th of February - a full 7 weeks earlier. But no one at Jetabroad had made any moves to inform us of the cancellation. Instead, we only found out in April when we tried to add an extra bag to our flight.

We tried to find out who cancelled our flight. Jetstar said on 18/4/22: "We received request to cancel the flight last Feb 25, it was requested by your travel agency."

But Jetabroad has continuously denied that they deleted it.

Furthermore:

They have refused to contact jetstar for us

They have refused to supply an email so that I can put jetstar and Jetabroad in touch.

They have ignored my question regarding when they would have informed us of the cancellation.

They gave us 48 hours to claim a refund and THEN told us we'd been impatient and should have waited longer.

They have refused to say when our refund will be processed even though Jetstar has released the funds.

Throughout the entire process they have made me suspicious and dubious and I genuinely believe they have cancelled the flight in order to keep the $108 booking fee.

I booked the flight with your team, it was 3 legs and 3 city destinations and only two of the flights are confirmed.

My confirmation is J7R438R – Missing from my Lufthansa confirmation package is the flight on July 24th from Stockholm to Rome. Please advise.

The whole experience with Jetaboard travel agency has been the worst experience of any air booking my whole life and what has built up my frustration is the support and responses i get from " Brooke ". it is almost a waist of time explaining and expressing the changes i need to do because he is always replying what it seems to be with a automotive message and isn't clarifying or responding to my querry or question. I have informed him to reschedule my flight 6 days prior to initial flight date and instead he has cancelled by booking and informed of a tax refund only which is 29$, was not able to reverse the cancelation due to non sense reasons when there was 5 days left to my initial booking that i wanted to reschedule for a week later. due to miscommunication via email i have lost out on 1000$ and this company does not have a way of reaching to via phone due to covid reasons. Anyways, i am writing here for the sack that i would not want to see any customer loose out on money or deal with a poor customer service and slow email responses when planning and rescheduling can be a big factor. It almost feels, like you have to check with jetaboard first about the changes and wait for a response to plan your multi city trip or so. I am honestly beyond frustrated and regret booking through this travel agency.

Re J7K29E8

This is a duplicate booking.I have been trying for. Three weeks for the duplicate booking above to be canceled and my $888 payment refunded to me. This is a great deal of money to me, and I cannot afford to not have this attentioned to immediately. Please please please attend to this and refund my money.

The date of this reservation is May 18,traveling on Lufthansa to Copenhagen.

Certainly want to keep the duplicate reservation, as I plan on traveling on that date.

The reservation code is EOMDOY

I booked a flight to return to the UK to visit a sick family member. The family members condition has deteriorated and the return trip is now more urgent as the hospital has advised they will pass away soon. I have been trying to get in touch with Jetabroad to change the flight to an earlier flight. There is no way to speak to a jetabroad representative. The only option is to fill out an online form which is processed in departure date order. Because my original flight is a couple of weeks away this will not happen early enough for me to travel home to see the sick family member before they pass away. The system does not deal with an issue such as this, and there is no alternative options. I have now had to book an alternative flight and so currently have paid for 2 flights. I have provided medical documents which should be able to be used to seek a re-fund in extenuating circumstances from the airline.