The complaint has been investigated and
resolved to the customer's satisfactionResolved Jetabroad — Stolen my refund from the airline
resolved to the customer's satisfaction
I booked two flights scheduled in March 2020, one with Ryanair and one with Wizz air. They refunded 60% of the latter flight after deducting fees. They claimed Ryanair hadn't refunded them for the other flight but I have had confirmation from Ryanair refunded £74.75 to a Visa card belonging to JetAbroad ending in 8150 on 24/8/20. Transaction ID 719421017.
Since emailing Jetabroad about this multiple times over the last two months, they have stopped responding, having previously done so. This can only suggest that they have stolen my refund from the airline.
Many thanks for your help - further details below,
Mar 26, 7:35 PM-10:55 PM
Mar 26, 7:35 PM
Mar 26, 10:55 PM
2 hr, 20 min
Rhys Llewellyn Williams
This is the last correspondence I had from them:
Fare Details (GBP)
Wizz Air LGW-KRK: Fare 17.10, Taxes 0.25, Price per passenger 17.35 * 1 Adult = 17.35
Ryanair KRK-LTN: Fare 74.75, Taxes 0.00, Price per passenger 74.75 * 1 Adult = 74.75
So for the Wizz Air booking you had paid GBP 17.35.
Wizz Air only processed a Partial refund of AUD 28.12 (GBP 14.60) on the booking (they do not give us a breakdown but usually they deduct a fee).
Jetabroad's usual fee for refunds was reduced down to GBP 3.00 for you, making the refund GBP 11.60.
The complaint has been investigated and resolved to the customer's satisfaction.