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JC Penney Companypenneys credit card co.

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Verified customer

On 8-4-16 I purchased 5 pairs of shorts on line. I had some trouble getting the order to go through, but finally it did go through. The price was $56.13. When package arrived the price did not reflect the extra discount and was charged $69.70. This problem was resolved at catalog counter at superstition springs mall on8-12-16.. the problem is there was a second package that contained a wool blanket and a really huge bra. So I took this to mall also and returned it, I was charged79.33 for this package. I have been trying to get this resolved with synchrony Bank who handles the credit card for JC Penneys since sept of 2016. They have been quite rude and play the pass around and hold game also wait for the supervisor. I am totally disgusted with them. I have sent them copies of everything and sent it return receipt. Still nothing, I am not paying for something I didn't get. My next stop is channel 15 with Joe on your side. I am 82 and don't need this aggravation in my life. I have always liked Penneys and their products, however your credit card people have ruined Penneys for me and my family. PLEASE help me to resolve this. Marlene Belding

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