The complaint has been investigated and
resolved to the customer's satisfactionResolved Jackson Hewitt — bad business
resolved to the customer's satisfaction
I've been going to JH since 2017 and hadb't had any problems until I moved to Delaware Oh. in 2017. That office was completly incompitent and charged me for a city tax form that was never filed. I kept getting notices from the city saying that I never filed.
On top of that they didn't seem to catch the fact that Columbus was still charging me for an entire year and a half for taxes even though I did not live or work in Columbus anymore. When I asked them about it they said that was normal. I called the city and they said they have been wrongly taking taxes out accidentally and refunded my money after filling out a form. When JH was notified about this and I demanded some type of compensation for these 2 issues the woman became very rude. So I called the main office and told them what was happening and assured me she would be able to fix it. To make sure they'd fix it I put a stop payment on my check for that years taxes they had just done.
Long story short they never fixed the problem and just denied everything. Eventually a very nice lady at from the city helped me fix all the problems JH caused for FREE.
I will never pay that much money for those idiots to do my taxes again. It's a overpriced especially when all they do is enter numbers into their computer and don't pay attention half the time to what they enter. Even though it's a pain in my butt I'm just going to do my own taxes this year FREE of charge. I bet I'll even do a better job than JH.
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