Jack's Family review: Service

Store #0274 Hayden, Alabama
This has to be the worst Jack's in the state. Everytime I come here, order is wrong, food isn't cooked right and now im sitting here watching alot of goofing around. Trying to pick up a mobile order that was placed 20 min prior to arrival and is no where close to ready. Im done coming here. Unfortunately, I have witnessed a lot of Jack's restaurants taking this path. This just solidifies my reason for not wanting Jack's anymore.
The manager that was there had her children sitting at the counter. 1 of which was seen jumping up on the counter to get a cup which I actually got on video. 2 employees were hugging up on one another and the others were goofing off. This was a late night order, but in my experience, as long as your door is open for business, it should be run as such. I placed my order online at 9pm and I arrived at 9:15 and didnt get food until 9:40.