Jack In The Box
reviews and complaints

I have been a customer of the Jack in the Box location at 2163 S Grand Ave in St. Louis, MO for some time as I am a resident in the neighborhood. In the last few months I have noticed that the customer service there is quite bad. There also seems to be turnover as I frequest the place in the evenings and never see the same person twice. Last night was no exception but I thought it was time to make a complaint. After placing my order I pulled up to the window. No cars were in front of me. The young man at the service window instructed me to back up until my order was ready. I asked him why and he wouldn't give me an explanation. When I asked him again he yelled to someone in a parked car who got out and made threats to me. I asked for the manager who came to the window and brushed me off as well. I can't tell you how typical this type of experience is with everyone in the Compton Heights and Shaw Neighborhood is as several people have complained about the place on the neighborhood email sites. Please get this place straightened up and get people in there who care about good customer service. Right now the place seem to be run by thugs!

On April 21, 2019 about 11:30 pm, almost food stores are already close I saw 24 hour Jack in the box at 32045 Main St. Stafford Tx. 77477. And I decided to order over drive thru.I am not familiar with Jack in the box menu so I was still making my choices. I made few mistakes and asked few things while ordering but instead the guy David taking order accused me of playing on him lost his temper on me and said I will not be serve only because he could not understand me because of the way I pronounce the menu names. He is the most disrespectful person I met so far and acts like he owns the store. I told him no he needs to serve me. I believe customers right and needs to be treated right. By the window he closes it and two of them inside hides from me. I end up knocking hard to the window to be be heard but no person is showing up nor even clarify my orders so we can finish up. I went to the front door but as soon he saw me coming to the door he locked up and call the police. It is very worst attitude ever I received so far when in fact all I want is to get my orders. He keeps signing me to go away no service. When open sign is right before me. He is very terrible in treating customer and mistaken me as trouble. I was never treated this low and humiliated such as these. Most of my experience in others they will ask you by the window to clarify your orders and help you finish it. This guy David is so worst, he has a bad attitude over customer. He acts rudely and instead settling down the situation he escalated it. The microphone box first need to change and subject this David to discipline and more customer service training. Now the more I will never go to Jack in the box and tell to others how poor your people are in service.

The location on mckee and toyon in san jose, jb # 3443 served me overcooked chicken hard to chew and cold pita bread also hard to chew. At 10pm on 4/21/19 the drive-thru was empty and the young man seemed very tired and impolite. I had to wait for about 5-8 minutes for my order. The only good thing was the curly fries that I had to wait for as I could hear them fried.
In that much time, I got 2 chicken fajita pitas that I would not serve my dog. I had to toss it in the garbage and only ate the curly fries for my dinner.
What an unprofessional service and unhealthy setup in our community. This is not a food business, rather a plague business being spread on purpose.
Never again jack in the box.
Its high time that jack came out of the box and needs to look and think outside the box: (
I hope that this gets someones attention soon!

I went to the Jack in the Box in Burlington Washington and I got my food and it was still so when I came back just maybe minutes later to ask for my fries to be refreshing my chicken the manager name Tanya said that she was the one who made our food she knows it was fresh there's no way it was going to be still and there was no way she was going to do anything besides call the police to get us out of her line because she was busy they had gotten slammed and it with her problems to deal with I felt disrespected and I spent more than $23 on two meals and I didn't get any good service for my money I just wanted to get my money back or my food fresh and up she wouldn't do so after that tomorrow I used to also work here at the Jack In The Box Company so I know how you guys run and how your policy is and she was so far off of what you're supposed to be doing that I just don't believe that she's a manager

Me and coworkers are frequent Jack in the Box customers. 7-10 times my ordering has been wrong I have overlooked it everytime and came back but today I ordered a chicken sandwich plain add cheese and it had Lettuce and mayo. Went in and they told me I was gonna have to pay for cheese although I had already paid for a burger with cheese. The manager on duty at 12:05pm had a terrible attitude.

I have a credit card that I can collect 3% cash back at dining places but Jack in the Box
charges as a retail instead of a dining place. I took my family out and it was a large amount and because of the way Jack in the Box submits the charges I lost out on the 3%, I got .35 back instead of 1.05 and I had charged 2 or 3 other times at a much smaller amount but still I would like to collect my 3%. Could you please chage how you
report your charges from retail to dining.
Thank you,
Patty Dobay
[protected]@sbcglobal.net

At the drive-thru, I ordered two munchie meals, 1 chicken, 1 burger and a fish combo. The meals were handed to me in a bag. When I asked why the munchie meals were not in a box as advertised, I was told "I'm sorry we don't have any more boxes." Ok, no problem but I wish you had told me that a head of time, before I gave you my money and let me choose to accept my order jammed in a bag, instead of assuming that was okay for me. Anyway, I ended up having to park my car to go inside because it appeared that I had two fish sandwich because they were both wrapped as fish sandwiches. As I mentioned earlier I ordered only 1 fish combo, 1 chicken munchie and 1 hamburger munchie. My son was with me and while he and I were standing there waiting to be made satisfied customers, he (my son) pointed out to me all the munchie meal boxes stacked on a shelf for ready use and in another area boxes not yet formed. Wow! "I thought." When I asked why I was told there weren't any boxes, and why are you choosing whom to give boxes to, folks started stuttering, and all of a sudden could not understand or speak English. One employee, after the fact, "Do you want 2 boxes?" It was too late for that, you already let me know that for what ever reason that I did not meet the criteria for so munchie meal box, even after paying for a munchie meal. (what a liar). There were employees laughing in the corner and another employee peaking from the back as if this was a game or such. You don't play with someone's food. And you don't debase someone's concerns about their food. All of their (the employees)behaviors led me to request a phone number to file a complaint. When I asked for a corporate number, no one knew how to make contact. In the end, I asked for my money to be returned. I no longer wanted the food for my children because from the employees behavior they may have tampered with or altered the food, so it was best that they keep the food and I take my money elsewhere. This was an unfortunate experience for me and my children. My family and I are not big fast food eaters but my children do enjoy the munchie meals when we do choose to eat fast food. After this experience, though we will never ever patron that establishment, again. That is unfortunate, since it is so close to home, but I will go hungry first.

This complaint will probably do nothing, or go no where but at least I have voiced my dissatisfaction and shown that I won't tolerate poor customer service from anyone. Or maybe this is the one too many complaints that forces something to be done about rotten customer service.

Jack in the box on W.T.Harris by the Northlake mall, is the worst. I brought tacos and 2 orders of egg rolls. It is hard to believe that they would even think that it was ok to give a customer burnt food. The first time they messed up my order I had the southwestern salad, you could tell they just threw it together. And I wanted grilled chicken but they were out. I was very upset so I let it slide and threw it in the trash. It seems they are there to socialize instead of working. I even informed the manager and her attitude was very I don't really care.

place J Box at 2205 N Argonne Rd Spokane Valley WA #8442
time 04/12/19 at 7:05:25 pm cashier ashlynn
I went to J B to order food to go. I had no problem with the cashier, who was friendly. (This is near my home & I frequent weekly.)
Upon turning to leave, VAL entered the area. I said Hi Val, and she freaked out. I only assume that she had been hired there, after she was discharged from Burger King in Walmart, where my wife works. She had been very abusive to me at the Burger King, for no apparent reason, and had me (wrongfully) banned from there, but I didn't do anything but question why I was harassed.
On Friday, VAL freaked out and left saying she intended to get a no contact order, after which her shift (?) manager told me to leave the property and not to return. I asked one gal to call the police, and she refused.
I left the place and went next door and asked the gal to call the police, which she did. When he pulled into J B, I walked out to speak to him.
Please review the tapes and see that I DID NOTHING WRONG.
LEWIS CANNON [protected] Please call me...

Pulled in at 530 am and asked for a sourdough hamberger meal, the lady answered and said it will be a few minutes to put on the grease, I said fine Ill wait and then I ask here could I get some chicken nuggets, then she starts to yell at me saying that there is no grease on and why don't you undersand. she repeated yelling the same thing. I have been going to that store since it has opened years ago I live down the street. if she didn't want to make anything or cant speak better English she shoud have said were closed. The lady was Hispanic and has a bad attitude please respond.

The location on Beach Blvd. in Buena Park, CA almost always gets my order wrong. There is another Jack in the Box on Beach closer to La Mirada that is EXCELLENT. I am just so tired of the non-effort put in to this location. Yesterday they gave me a Jumbo Jack when I specifically ordered a Jr. Jumbo Jack. They don't make vanilla ice coffee, today they gave me a very pathetic salad and forgot to give me my croutons, etc. It just never ends with their bad service.

I live in San Antonio Texas and all your locations here are so slow and the food is made so sloppy and does not taste good Jack n the box has really lost there way in every way. Customer service is bad I have been in the stores and waited a long time for food and then when you get food made very sloppy and very greasy extra greasy my tacos had hardly any meat mostly grease lettuce please bring the values you use to have thank you

This Jack in The Box 2890 National Ave San Diego CA

This store is using Hamburger Buns instead of Sourdough Buns, for the Breakfast Sourdough special. I've been to the store 3-times in a month and each time they said that they are out of Sourdough Buns for the breakfast Sourdough. Please investigate the store to make sure that they are follow Jack in The corporate rules. Thanks

I am disabled. i get a small amount of food stamps card a month. i was made to go thru the drive thru and walk in to use my card. i can barely walk. how terrible is this, and then to get yelled at by the cop for my lyft driver who i am paying by the minute, for you guys to make me walk in to swipe my card! i buy purina cat products and dog food. but seriously thinking about taking whay money i do have monthly and going somewhere else.

Hello my name is Sherry Chandley, i've visited your store last night at 10:56 PM I was the six person in the drive-through line I was in the drive-through line for 40 minutes before even getting to place my order. While sitting in line we watched three different employees enter and exit The restaurant through the back door to go out side to talk to people in your parking lot in their cars. When I got to the order board to place my order I was told you do not have shakes so I ordered a sweet tea instead. 20 minutes later when I get to the window your drive-through employee is on his phone texting or playing a game with his back turned towards us. He finally sees this gives us our food we asked for soy sauce and taco sauce in my tea. I was then told they were out of tea and he didn't charge me for it anyway. As we started to drive off I open the sack where I had 50 soy sauce and no taco sauce .Open the food it was not even our order. Bye now the line is all the way around the building so I knocked on your lobby and made them open the door and do my surprise they did. I asked to speak to a manager and I was mad and loud and an employee from your back or your store close up Open the food it was not even our order. By now the line is all the way around the building so I knocked on your lobby and made them open the door and you my surprise they did. I asked to speak to a manager and I was mad and loud and an employee from your back or your store tits in my face and tells me not to yell in his place of business where he has to work. I ask him if he was a manager he told me no I told him the back up offer me that he wasn't working anyway so I'm sure I was not offending him. Our food was sitting right there on the counter so one of the employees put in a sack to give it to us. Then a gentleman comes out from the back and tells me he's the acting manager and that he was in the office and didn't know what was going on. I told him that was his first mistake he is also one of their employees they went out the back door. I ask him to sign the back of my receipt so that I could have information to tell you about this today. He signed the receipt me. I would really like to have a phone call back about this my number is [protected] somebody's going to get killed or robbed and I hope it's not one of my children that work at a fast food place making mistakes like your si I told him that was his first mistake he is also one of the employees they went out the back door. I ask him to sign the back of my receipt so that I could have information to tell you about this today. He signed the receipt me. I would really like to have a phone call back about this my number is [protected] somebody's going to get killed or robbed and I hope it's not one of my children that work at a fast food place making mistakes like your is. I'm not asking for free food or anything in return I'm trying to warn you so no one gets hurt and so someone can fix this restaurant where we have good service thank you for your time Sherry Chandley.

March 19 th 2019 at 11:15 pm.
16th street orange texas
My husband and I drive up at the drive thru and no one is answering us..I drive on around to the window..and there is not one person in sight. While driving out of the drive thru I see a girl in uniform coming across the street.(must have gone to Taco Bell..as I pull around I see another girl out on the side walk talking on her phone..I ask are yall open? She replies uh uh uh I'm on break and I'm not taking orders till I'm off my break. Still holding her cell phone to her ear.. So I called And the phone was busy...called again the phone was busy...either someone was on the phone or they took the receiver off the phone so no one could call in... This is not the first time I have had issuse with the 16th store. One time I drove up and they told me they where not taking any orders right now...
I just didn't know that was an option.
The manager just might want to check the servalance cameras to find out what these two ladies have NOT BEEN DOING!
I just don't believe who ever owns this store would be pleased! Not a wat to conduct business!

I was visiting the Jack in the box store address 9424 I. Houston tx. I ordered food and asked a lady wearing grey attire if she had a key to the restroom. She had just stated the restroom was out of order. So her daughter and son-in-law walked in and she gave him the key to the restroom. So I stated to her that he said it was an emergency. So I told her that im a paying customer and I shouldn't have to articulate that it is an emergency. She then started to become hostile and belligerent. Then she stated that her district or regional manager didn't want them to let ppl use the restroom bc they be inside taking showers and doing drugs. I stated well I don't do those things. I then asked for a refund of my money and felt skeptical as far as it being returned to my card. Then her and my sister became involved in a shouting match threatening each other. My wife escorted her out of the store. And I proceeded to move forward with my refund and the way I was being dealt with continued to deteriorate. I will ask that you please review the store cameras and make sure I receive my refund and speak with someone professionally. All the while my 14yr old son is witnessing this blatant disrespect. When the whole 14hr drive from GA. I'm bragging about Jack in the box food