Jack In The Box

The Jack n the Box located at 10460 Page Blvd, St. Louis, MO 63132. #[protected]. On 04/27/18 at midnight and 05/04/18 at 10pm went to the drive thru sat and waited, sat and waited, saying hello anyone there. Not a sound could see people inside. NOTHING. Saw people outside in the parking lot on 05/04/18 don't know if they worked there or not. I called and asked to speak to the manager and a male (could barely understand him) said "What u want" I just hung up, I knew I wasn't going to get anywhere. So they could answer the phone but not the drive thru. This store is a problem, the workers don't care (evening shift), the food is so sloppy (evening shift) and they are straight up rude (evening shift). They think they deserve 15 dollars an hour, for what NOT DOING YOUR JOB. If you don't like your job get another one. Or do they feel like [censored] should be handed to them? Just close this location or get a crew that cares. I am tired of it.

We went to our favorite fast food on 5/3/18 at 4:42am. We like the fact it's 24 hours and it's not busy at this time so we know our stuff will be fresh. The burger was hard and stale and tasted like it had been under the heating lamp for two hours. The fajita pita was rubbery and cold and the chicken was crusty around the edges. Both of our fries were cold and my curly fries were almost as hard as a rock. They were unable to serve us shakes for reasons they did not tell us which is why we were originally going there. This was the worst Jack in the box experience we've ever had if not the worst fast food experience we've had in a long time. Unfortunately I'm not sure how long it'll take to get that horrible experience out of our mouths but we will definitely be going elsewhere for awhile. Very very disappointing. $20 a meal is not chump change to us and when we treat ourselves we don't expect a five star experience but this was just sheet lazyness and lack of pride. I hope you can get things turned around over there. Thank you for your time.
Ashley Marks
[protected]@yahoo.com

I just want to let yall know that The Jack In The Box that is located on 328 W. University in Denton, Tx has the worst customer service. When I go through the drive thru they are always asking me to park in the back of the restaurant to get my food because they are on a timer and need to get the food out fast. And when they have me park in the back they always have my order wrong. It's always missing food and then I have to go back around the drive thru or park and go inside just to get my order right. I understand that during the busy times they need time to get food prepared but having to park in the back for 1 burger and 1 med fri and 1 med drink is ridiculous, and on top of that they get the order wrong. There have been more than 5 times where I get home and my order is wrong and when I try and call them the phone rings and rings and no one answers. This isn't the only complain that I have but there have been too many to count and keep track of. I also understand that not every person is a good worker but everytime that I go through there, there is always new people making the orders. In the past month I have seen at least more than 10 or 15 people come to the window or see the people who are cooking my food. I think that this location just needs a firm hand and good people to run the restaurant. They get good business but it doesn't count if more than half have wrong orders or have to wait for 10 minutes in the back just to get a regular order.

I love Jack and so does my family, but it has been a month or more since I've been there. I just don't like to wait in the back of the restaurant for my order and I don't like getting home and realizing that I having my order wrong. Please fix the management.

I purchased food at jack n box on Garey n Rio rachano purchase about 32$ of food it was 1045 pm n the order was all wrong n gave me food I did not even order was not happy n I could not turn back to take it was late tired from work n kids were hungry I will not go their again paid 32$ for food that was not even wat I order n gave me food that was not even 32$ worth I work hard for my money n to go through that really was a bad experience

I cancelled my door-dash account because I can't get a correct order from jack-in-the box @366 bayshore blvd, in San Francisco. This is a pervassive problem that should be addressed immediatley. Short-order cooks at that location routinely make the most elemantary, inexplicable, inexcusable mistakes there are to be made. In my opinion, this type of work is too simple, for these type of mistakes to occcur at the rate they do. It seems as if the english language is being read, and spoken inadequately per employee. I don't see how, or where that benefits paying customers. This is a widespread problem across fast-food that needs to be eradicated. I've seen cashiers clueless to their own restaurant's menu, poorly trained cashiers who frequently request assistance while delaying overall service, and cashiers devoid of customer edicate or decorum. Quite frankly, this angers me deeply. Love to see some real change. I love Jack-in-the box food.

I am there I just barely got hired with 3 days out of a week with no training whatsoever and they expect me to learn how to make hamburgers like from the night too the morning they just only put me on fire and expect me when employee takes their brakes they expect me to take over them with no teaching or experience over any type of product or meal I've been getting 3 days 6 every two weeks now 2 a week equals 4 management harasses and talks filthy to grow employees and does what he wants

Went through the drive thru at that location and order 6 tacos, I gave him the money for my order when he gave me my change he barely opened the window (just enough to stick his hand through) and when he handed my food he did the same thing- barely opened the window. Was not any napkins in the bag or tacos sauce. Handed the food through the gap of a barely opened window, turned around and left. Was rude.
April 21st at 11:03-is what time I went through the drive thru. Wasn't even busy.

This happened on 4/20/18 at 3:40 A.M at the Jack in the Box in Hazelwood Mo., they told me they could not take my order because all there system shut down at 4:00, I have been there at the same time for the last week and they have always served me, there was a new person there tonight, and all he could do was make excuses, I drove 6 miles to get lunch and got nothing. you can call me at [protected].

My boyfriend and I are regulars at the jack n the box in Antioch CA, just recently my boyfriend got off work orderd us some food, home ordering a burger and me some tacos, then came home we both having a long day were so hungry we started to literally wolf down the food my boyfriend said something about the burger tasting funny and when I opened my tacos they looked pale alone with his burger he was pretty much finished with his food and me refusing to eat the pale taco he took them back, he talked to the manager on shift who was a heavier set women with brown pulled back hair she was the most repulsive person embarrassing my boyfriend because he wanted his money back being he didn't have the burger but had the tacos and receipt she refused to do anything ! I'm so pissed as we go there all the time they know us by face and spend alot of money there she should of handled our complaint much better by a full refund with a smile but because of her lack of ghastly service I now will be calling corporate on her . Thank you for your time .

We came to Jacka to buys some chicken sandwiches. I was feeling dehydrated. I asked them for a cup of water. They said water is not free and denied me water! Unbelievable, after i just bought food from there. The had no care for my thirst. Its i. texas an Texas is a hot place. I will not return to Jack in the box due to their unprofessional service. I was a paying customer an to be denied water makes me really upset.

My name is Ana Karen Lucio and I usually buy coffee from Jack in the box located on 221 Richey St. Pasadena, TX 77506 in the mornings, but this morning around 8AM as I was drinking my iced coffee on my way to work I started choking. I nearly almost had a car accident on 225 freeway due to this! As I was choking I started gagging on what I thought I had swallow a small piece of ice but realized it was a small round metal ball when I was finally able to spit it out! I have no idea why such a small object would end up in an iced coffee! Or why even a small object that's choking hazardous would be near the kitchen area! I need to speak to somebody about this asap my life was at risk! Call me at [protected] or email me at [protected]@gmail.com

at 1:55 pm on 4/10 i ordered regular large fries thu the drive thru.. they were way over cooked. i went inside and told the counter the problem- they cooked another batch and i asked the cashier did you try them i could tell 2O feet away that they were way over cooked again! ... she said that she told the maher who had left for the day that the oil won't be changed until tomorrow- she offered no refund... and all of the rest of you customers will have a terrible experience with your french fries today. tonight until the person changes the oil... i come to jack in the box for your fries, and i am a regular customer

After throwing my change at me at the drive through, without an apology, and forced me out of my car, then giving me the wrong order I walked in and asked for a manager and this young hispanic woman flipped me off, called me an [censor], and told me to "[censor]ing eat at home". She totally lost her mind! This was one of the worst customer experiences I have ever had. I demand her immediate termination and an apology

I went through the drive thru in gun barrel city Texas, I received my food from a horrible employee who had an attitude the whole time I was trying to order she kept saying "WHAT" and being rude, I ate half of my order and started to feel sick. I woke up through the entire night throwing up. I was told i got food poisoning from the food and will be filing a more serious complaint along with this one.

I walked in and ordered 3 chicken sandwiches 2 tacos 2 junior bacon cheeseburgers. I get my order and I was short a chicken sandwich. The manager threw away the food and told them to redo the whole order. I only needed a chicken sandwich. They git crowded while they were redoing my order and completely forgot about me. The order sat and got cold. I asked for my order and left. Then I get home and I am short my tacos this time. I walked back and they lied about the manager being there. I saw her. Then the guy said she's busy and I can't give you the tacos because you don't have your bag! I go to this particular location (it's next to my house) a lot. Never had a problem. They ended giving me my tacos but I am super disappointed about my experience. Please retrain the night crew!

I drove through a Jack in the Box in Walnut Creek, California and ordered a #26 breakfast sandwich combo w decaf coffee. I was eating the sandwich on my way to my boy's house in Pittsburg, California. I ate half the sandwich and was eating the other half. Suddently, I felt something hard and round in my mouth. I immediatley thought it was some kind of foreign object, should not be in my sandwich. I took a napkin and spit it out. I was trying to find it in the napkin, because i had a mouth full of this sandwich in my mouth. I spotted a round object and was totally disgusted when I realized it was a tooth. I felt sick to my stomach and had to get out of my car and vomit. I got back in and inspected it further, thinking it belong to either a rate or pig. But I then realized it was a human tooth. I goggle your corporate office and called [protected]. I left a message of what I had found. I got sick again and had to get out and vomit some more. I rinsed my mouth with water. I immediately texted my family and my Son said "maybe it is your tooth". I called again the 800 number and left a message that the tooth was mine. Then, I inspected my mouth with my tongue and thought, "oh it might be mine". I got a small mirror and placed it into my mouth to inspect my teeth and I got the found tooth next to my mouth using a napkin. It was not a match and that is when I noticed the tooth had black stains on it. My teeth do not have black stains. I was so disgusted and grossed out, it was someone else tooth. I called a third time to the 800 that further inspection, the tooth did not belong to me, to have someone please call me back. I was so disgusted and grossed out. I went back to the Walnut Creek place and talked to the Manager. He took a picture of it and said he sent it to Corporate. I showed him the number I had called. He said "sorry, and would you like a milkshake". I said "no ta=hank you, I just want my money back". He refunded my money and I left. I have to say he was very professional and was just as shocked as I was. So, now I email you and hope someone will get back to me. You need to find out how this could happen. This tooth has black stains on it, I am getting a little paranoid because I am thinking "suppose this person is sick w Aids or something that I might be exposed to?". I would like this tooth inspected please. I will also call the Enviornmental Dept in Contra Costa County to see how they can help me at lease inspect it for any diseases. My name is Roxanne Guillen [protected]

I placed an order today and part of it was incorrect, so I went inside to have it corrected. An employee by the name Brianna started saying how I didn't order the sanwhich, until she saw it herself. Brianna remade the burger wrong (for the second time) and then she got loud and started telling the managers (Katrina and Debbie) that they were going to make it, because she wasn't. She was extremely loud, ignorant, and obnoxious. Katrina fixed the order herself and gave me a cheesecake for the inconvenience, she was very helpful. Debbie was also helpful and gave me a refund. Brianna really makes Jack in The Box look bad.

3-22-18, drive thru #175, 3:00:28 PM
Usually purchase from Collinsville IL, but was in Glen Carbon IL so thought we'd get a sandwich we like. Prime Rib Chz Stk. Bought 3 and drove home. Nice bun, little meat, 1 small red pepper, 1 small green pepper, and could barely see the cheese. Called manager. Rob blamed the morning shift and finally offered 3 replacements. To say my husband was upset is an understatement, It's a bit of a drive and I'm disabled. So unless we're back there for a doctor appointment, it's a extra trip for my husband because your restaurant can't be bothered to make a sandwich that is more than a bun. Is there a way we can get a decent replacement from Collinsville?

On March 18, 2018 at around 9:30 I stopped at the restaurant on Huebner and Eckhert in San Antonio Texas. After we received our order, I noticed that our kids pancake platter did not come with the bacon we had asked for. I went back in, the staff apologized and handed us bacon. That part was fine, it was when I was driving down the road that I noticed my loaded breakfast sandwich did not have any sausage on it. I called the store and told them my problem, and the excuse I was given was that there are two sandwiches that are alike, but one has sausage and one doesn't. He thought I wanted the one without sausage. I told him to pay attention to what he was doing and hung up. Then, my fiancé opened his bacon, egg, and cheese crossaint to find, guess what, sausage on it and no egg. At that point I went to look for the receipt, but not to my surprise, my fiancé said they never gave one to us. This brings me to this complaint.

Very very issapointed with the lack of service I received today.

I live in Calexico, California there are 3 Jack In the Box food restaurant's. The ones I have gone to are on 204 East Cole Road and 1071 Birch St. Such disappointing food restuarants.
I have been filling out the surveys online. The major complaint I have is the food is always cold. The meat on the Jumbo Jack tastes like straw, the buns are not fresh they are old, and the french fries are as cold as ice. I constantly tell them to make it fresh they say they do, but it's not. I have made my mind up that I will no longer nor my family go to Jack in the Box. Time and time again the food has been a disappointment. They food mentioned above are not the only foods purchased that are cold. The managers don't do a thing about giving customers old food that is cold. Dissatisfied and disappointed!