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1.3 476 Reviews

ITV Complaints Summary

35 Resolved
439 Unresolved
Our verdict: If considering services from ITV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ITV reviews & complaints 476

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C
5:32 pm EDT

ITV piers morgan

The man is disgusting and has offended the LGBT+ community of this country and I am baffled as to why ITV continue to employ him. It must reflect their views on the matter? Who else would sit back and watch someone slate and belittle other humans than for no other reason than his ego and sick sense of humour. Will no longer be watching ITV and I'm sure the other users of twitter will do the same. There is currently a fast growing petition circulating various social media outlets to complain about the disgusting troll that is Piers Morgan. Is this what you think our country wants to hear ITV? Some horrible racist and homophobic bigot with nothing else to chat about but jokes at other people's expense? You'd probably gain more viewers if you did the only decent thing and sacked him. I'm between the ages of 18-25 and many of my peers are spreading the word that for as long as you employ this man, nobody should watch your channels. If you continue to let him present then you are complicit in his homophobic transphobic racist remarks.

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S
4:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV tipping point, 15th september 2019

£20, 000 pay out to celebrity after "drop" that defies the laws of physics.

A disc was in the clear area of the board, that is no other discs near it yet when it was moved back by the moving shelf it unexplainably "jumped" a noticeable distance to the right. I might have accepted the actions if Uri Geller was playing but not someone from Coronation Street.
Charity or not, fraud is fraud.

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J
9:49 am EDT

ITV piers morgan

Why in gods name would you continue to allow this small minded, bigoted, arrogant tool to have a platform on national television? After viewing a video on twitter on, 11/9/19 in regards to Piers declaring that gender should be as simple as male or female, he belittled the LGBTQ+ community YET again! It is disgusting and extremely detrimental towards LGBTQ+ youths who are more prone to taking their own lives because people like Piers make living so unbearable due to their narrow mindedness.
I'd suggest that you find a new male host for Good Morning Britain, one that can still share an opinion, but is trained to do so in a way that doesn't hurl abuse to every race, gender and sexual orientation.

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G
2:58 pm EDT

ITV football

viewerservices@itv.com Firstly I cannot use this E-mail add. at all so here is my complaint;-
Dear Sir/Madam,
Again we who like to watch normal programmes are subjected to being put up on the shelf, in favour of football. Now although not being a lover of the game, yes it should be shown on television, can you please explain as to why, with your 3 channels it has to be shown on ITV 1, and then we have a cancellation of all programmes listed including Emmerdale, which we watch and follow all the story lines, and indeed look forward to the 19.00 hrs. when it is shown or why not switch it to one of your other channels so that we and I`m sure many others would be able to watch it. I feel that ALL television companies have this idea that the world stops for a game of football, a game where 22 millionaires kick a bag of wind around for 90 minutes, and it's supporters pay big money to stand around in the cold and pouring rain (mostly), even that sounds insane.
I look forward to your reply,
Regards Mr. G. M. Cresswell

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K
1:10 pm EDT

ITV tv programme

The chaser Shaun Wallace in tonight's - 10th Sept 2019 - ITV programme was totally out of order in saying to the last contestant in The Chase tonight, " Hit the road Jack, get off." This nasty remark was totally unnecessary and disrespectful. Shaun needs to be told to be more courteous to contestants. I would sack him from the show if this were to continue. My personal option would be to turn off the TV if he was to persist and not be stopped. He has a penchant to be nasty towards people. Totally unnecessary.

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D
11:10 am EDT

ITV save money lose weight recruitment.

Good afternoon,

Earlier today I received a message from someone claiming to be a recruiter for the next series of Save Money, Lose Weight.

I say claim as the signature at the end of the message didn't match the profile I received the message from (see attached screenshots) which made me suspicious.

If they are genuinely one of your recruiters, then the method of recruitment is entirely inappropriate.

There doesn't seem to be any screening process in place to determine if who you're contacting has a healthy weight & doesn't need to lose weight (such as myself), but more importantly had that message been received to some with or recovering from an eating disorder, it could cause a severe relapse. Then of course there are the mental health implications of inviting some to lose weight without any prior discussion.

Contacting people out of the blue inviting them to lose weight is extremely irresponsible, and potentially very dangerous. Sudden weight loss or being underweight can have a devastating impact on physical & mental health. I have a first class honours degree in Nutrition from the University of Leeds; I do know what I'm talking about.

If it's a scammer, then I'm glad you now know about them. If it's not, you need to seriously review your recruitment strategy.

Regards,
Mrs Emma Steer BSc (Hons)

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A
2:46 pm EDT

ITV cycling coverage,

ITV4 used to be a channel that you could escape to when rubbish was on all the other's. You could enjoy old series from 70s, 80s etc. Perfect to watch when bored. The Cycling coverage was minimal to moderate. Now it's completely taken over ITV4 7 days a week. This sport is just simply BORING, it hogs all the time and doesn't seem to go away. Bring back Cash cowboys, Porn stars and Storage wars. IT4 has gone to the dogs. Dont quote me Ofcom either.
Tour of Britain? Silly buggers!

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L
4:15 pm EDT

ITV britains got talent dog act from germany

This young girl had very little interaction with her dogs they looked terrified n desperate to please I suggest they are being maltreated they were hot and bothered she didnt even tell them what they had to do. They did it in fear I feel and even when she walked off stage the dogs were carted off in the other direction i suggest cruelty? Disgusting

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J
4:13 am EDT

ITV gmb

Kevin McGuire using terms such as 'nutter' to describe someone.
Why is he allowed to use such language on TV, when we're dancing around, afraid of upsetting snowflakes?
No wonder mental health services are so poor.
He was picked up by Ben Shepherd, but this is not enough.
It always seems that left wingers can use derogatory language without punishment.

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H
2:40 pm EDT

ITV harry hills constant discrimination of all but race.

I am writing about a clip on you'v been framed, narrated, and written, by that hennas little bigot, Harry Hill.Date 06/09/2019, There was a clip of a little boy learning to walk, when he falls over and starts to crawl to a man, meanwhile Harry is going on about john barowman's nephew been tough well by him. The baby proceeds to climb up the mans legs, then pulls his pants down. He is daily berating, homophobic, Misogynistic, ageist, sexist, just about any ist going anybody.the constant homophobic character assassination of John Barowman is distressful, enough, but then to suggest he is a groomer of a innocent child is above, and beyond "banter". if any other person did this on TV, (Jeremy Kyle)they would be taken of air, and never allowed to work again. So why is this little Hitler kept working when he is such a little bigot!
Please I would seriously like to know!

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L
1:27 pm EDT

ITV piers morgan

Disrespectful horrible little man. He should apologise to the Scottish Prime Minister. He is a disgrace. I think the whole of the United Kingdom would like to see him publicly apologise to Nicola Sturgeon. Just because he doesn't have the same belief system as her, it doesn't mean he should be allowed to get away with talking to her like a second class citizen.

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M
12:07 pm EDT

ITV good morning britain

Mr P Morgan, was extremely rude to the Scottish minister and it didn't help that Mrs Reid laughed all the way through her interview.Very bad journalism.In fact fed up with the non news of this programme.Whoever in ITV thinks he's an asset is so wrong.Get on with real news.I For one will be watching Sky news from now on.Its always better when he is away.The 2 Richards are far superior to this Trumped up baboon .

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F
4:55 pm EDT

ITV neighbours from hell

programme aired on the 13/8/19 at 9pm.
I was contacted by a friend to inform me I had been on the t.v with the footage I filmed on my mobile phone of my neighbour tearing down our fence.
This dispute with our neighbour has been a legal matter that we have only recently resolved in mediation.
This has caused me much distress to see this aired so long after the incident and with mo consent by myself to air this clip. In fact I refused to deal with that program as I didn't want it used. How dare you use this without our knowledge. I will be waiting to hear back from you, but I will be seeking legal advice.

Felicity black

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I
2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV subtitles

I am a person who is hard of hearing, who needs subtitles to understand the programs I watch. The news is a particular problem because the subtitles can be anything up to 45seconds or more behind the the video. Also they stop. Then carry on with a rush very fast. I am a very quick reader, but a sentence that is on the screen for an instant is pushing things too far. I think that most like me probably lip read and use the subtitles as backup. When the next video item is being shown and the subtitles of the last one is being transmitted simultaneously concentration breaks down and the information makes no sense.
I was an electrical engineer, and am fully aware of the technicalities that can arise matching voice to vision. But the digital expertise is far superior now to what it was 10 years ago
I await your comments
Regards Charles Desbrow

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P
1:53 am EDT

ITV good morning britain. guest speaker

When talking on the politics section with Grace an economist she mentioned that Meghan Markels public image was tarnished. When pressed further she turned around and said quite blatantly that the reason is because she is black. I find this extremely outdated and racist. Grace should not be allowed back on the program until a full apology I'd given. She can not determine a persons popularity by there colour as this is then telling all other races and creeds within the UK they are being racist.

This complaint is also going to ofcom. I will not be called a racist in my own country.

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E
1:25 pm EDT

ITV itv london news

I live in Essex and where I live this morning the Essex Armed Police was on the road, the Essex amnulance service needed to be in another area where I live. But all what it was is about what about in London. I don't care about cricket but a story about ths sport was more important than Armed Police closing a road! If it's local new well I want to heard about waht about where I am not all about London

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D
2:14 pm EDT

ITV constant repeats

In this day and age and on a Saturday night and we are watching two year old repeats at prime time. What an utter disgrace ITV all you advertise is claims or other utter rubbish what happened to the toys and holidays, media is all very wrong all yous do is cause trouble with the public and their employers and then put false news on disgusting. Get a grip stop scaremongering and spreading lies and put something decent on the screen.

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1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ITV bias views of farming contributing to global warming

The national ITV evening news 8/8/2019
Blaming farming as the biggest contributor to global warming, when you don't consider everyone who owns a vehicle, all food has some kind of carbon footprint because basically everything has a carbon/eco-footprint. At least have a balanced argument and not a bias one. You reporting this bias view point and encouraging people to go vegan are putting farmers out of business and farming has enough problems as it is. You people want to buy British food but you do nothing to support it.

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A
7:15 am EDT

ITV love island

Love Island has finished, some of us do not enjoy the programme. Please stop ramming it down our throats multiple times a day! Even people who watch the show must be sick of it!

There are also many people who have studied years to get on TV who you should think about taking on board, rather than those who have been on a reality TV show for a couple of weeks.

You may as well just rename ‘This Morning' and ‘Loose Women' to Love Island.

Give it a rest! Give us a normal show again

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G
5:45 am EDT

ITV tv programs

getting fed up with lack of ideas for programs on ITV.
Love Island, Love Island Love Island, , its finished. stop going on about such a boring program talked about on every other program. Also game shows one after the other all afternoon through the evening Weekends as well have become very boring viewing.
you need new management with new ideas...

get rid of these reality programs and game shows and talking about the same subject on every program all morning and through the afternoon.

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ITV In-depth Review

Website Design and User Experience: The ITV website has a modern and user-friendly design, making it easy to navigate and find the desired content. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Content Variety and Quality: ITV offers a wide range of content, including news, entertainment, drama, sports, and original programming. The quality of the content is generally high, with popular shows and well-produced productions that cater to various interests and preferences.

Advertising and Commercial Breaks: While ITV does include advertising and commercial breaks during its programming, they are generally well-placed and not overly intrusive. The ads are relevant and often tailored to the viewer's interests, ensuring a more personalized experience.

Streaming and On-Demand Services: ITV provides streaming and on-demand services, allowing users to watch their favorite shows and content at their convenience. The streaming quality is excellent, with minimal buffering and high-definition options available.

Accessibility and Device Compatibility: The ITV website is accessible and compatible with a wide range of devices, including desktop computers, laptops, smartphones, and tablets. It also offers closed captioning and audio description options for users with hearing or visual impairments.

Customer Support and Feedback: ITV has a dedicated customer support team that is responsive and helpful in addressing any issues or concerns. They also actively seek and value user feedback, making improvements based on user suggestions and preferences.

News and Current Affairs Coverage: ITV provides comprehensive news and current affairs coverage, delivering up-to-date information on both national and international events. The news reports are well-researched and presented in a clear and unbiased manner.

Entertainment and Drama Programming: ITV offers a wide range of entertainment and drama programming, including popular shows and series that captivate audiences. The content is engaging, well-written, and often features talented actors and actresses.

Sports Coverage and Analysis: ITV provides extensive sports coverage and analysis, including live broadcasts of major sporting events and in-depth analysis of games and matches. The sports commentators and analysts are knowledgeable and provide insightful commentary.

Original Programming and Productions: ITV produces original programming and productions that are unique and innovative. These shows often showcase new talent and offer fresh perspectives, contributing to the diversity of content available on the platform.

Social Media Presence and Engagement: ITV has a strong social media presence and actively engages with its audience through various platforms. They share behind-the-scenes content, interact with viewers, and provide updates on upcoming shows and events.

Partnerships and Collaborations: ITV has formed partnerships and collaborations with other media companies and organizations, resulting in exciting cross-promotions and joint projects. These collaborations enhance the content offerings and provide viewers with a broader range of options.

International Availability and Localization: ITV is available internationally, allowing viewers from different countries to access its content. The website also offers localization options, such as subtitles and language preferences, to cater to a global audience.

Pricing and Subscription Options: ITV offers free access to its content, supported by advertising. However, they also provide subscription options, such as ITV Hub+, which offers an ad-free experience and additional features for a monthly fee. The pricing is reasonable and provides value for money.

Overall Rating and User Reviews: Overall, ITV is a highly regarded platform with a strong reputation for its content variety, quality, and user experience. User reviews are generally positive, praising the website's design, the range of programming available, and the accessibility of the platform.

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