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Customer Service

428 Clifton Ave. № 91
Lakewood, New Jersey
United States - 08701

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Complaints & Reviews

iTechDeals.comipad mini/ stay away

I ordered and paid for an iPad mini 32 g and they sent a 16g. Trying to get is resolved has been a nightmare. Their customer service is out of the country, they only reply at 2:00 in the morning. This has been going on for over 3 weeks. I've sent them pics of the iPad and everything they have asked for. This company is a Joke, please do not waste your money or time with them.

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    • Mt
      Mtroy ss Aug 03, 2017
      This comment was posted by
      a verified customer
      Verified customer

      Do us all a favor and don't shop anywher anymore. Your too ignorant to be a customer.

      -2 Votes

    iTechDeals.com — online order I placed yesterday, 7/10/17

    I placed an order yesterday, 7/10/17, for an item I found online at Brad's Deals; I ordered with payment to...

    iTechDeals.comcustomer service & iphone 5

    Ordered iphone5. It arrived. Great condition. Except it's missing the SIM card tray - making it impossible to install SIM card thus we can not transfer service to it!! It's basically a glorified $90 ipod at this point. I emailed them. Got an auto response. They emailed requesting a picture & 24 hours. I sent picture and waited 4 days! Emailed them again and they asked me to clairfy the problem. Wheich I did AGAIN. Been over a week and still no sign of resolve. I am happy to remove this complaint once issue is resolved!!

    customer service & iphone 5
    customer service & iphone 5
    customer service & iphone 5
    customer service & iphone 5
    customer service & iphone 5
    customer service & iphone 5

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      iTechDeals.com — beats

      I ordered Rose Gold UrBeats on May 14th and received them May 27th, I would have been fine with this time...

      Itechdeals.combeats ear plugs

      I ordered and paid for a pair of Beats earplugs and they sent me the wrong co, or ones. I have sent Numerous emails to the contact department and am getting no help WHATSOEVER to get my order corrected.
      My phone number is [protected] and my name is Sheila Thompson my email is [protected]@aol.com
      If this is not corrected soon I will need to report this company to the Better Business Bureau, can you please help me get this matter resolved.

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        www.itechdeals.combroken charger

        I bought a wireless charger from www.itechdeals.com website and the one I received was broken and didn't work.
        I contacted iTechDeals support and asked for help. They only said "do this and that" and when I told them that I have already tried all of their methods and nothing worked, they only apologized. I told them that I want a full refund but they replied that they don't accept anything back.
        I lost my money and received a charger which was broken!
        I spoke with them few more times and gave up. It was absolutely impossible to speak with them without getting angry. Never again!
        If something happens with your order don't even try to get something from them. Stay away.

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          iTechDeals.comdisappointing experience with itechdeals

          I am very disappointed with my experience with iTechDeals. Ordered my item and for some reason my order got cancelled. First of all I contacted their customer service office and asked for explanation but they did not explain anything. So up until now I still have no clue what happened and what was the reason to cancel my order.
          I'm still waiting for my refund and process takes way too long. The most ridiculous part was when I received a survey from them and they asked me to leave a feedback and my impression of my order and their service. Well can't say anything about the product because never saw it, and regarding their service - pathetic. Never again!

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            iTechDeals.com — counterfeit product

            I ordered a pair of Beats by Dre riderless headphones for my son for Xmas in Dec 2016. In March of 2017 the...

            iTechDealsterrible condition

            They sell very poor quality items and I also would like to mention that everything is in a terrible condition. My item arrived broken and when I tried to get a refund they claimed that it was not their responsibility and I broke it.
            Not only their products are horrible, but also is their customer support. How dare they blame me? I never did anything, item already arrived broken. That was not a good thing to do and that moment I felt terrible when they said that.
            I lost my money and received only unpleasant experience. Stay away from iTechDeals!

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              iTechDealsrazors

              I ordered from itech and was waiting a very long time for my order. I received an email with tracking information & after tracking it for a week I received an email from itech

              Hi,

              We regret to inform you that the order you placed on our website itechdeals.com has been unfortunately lost by our shipping carrier. Unfortunately we no longer have the item, 4 Gillette Mach3 Razors Plus 4 Refill Cartridges. We truly apologize for this and have issued a full refund for the items purchased. In the future, if you do choose to place an order on our  website please forward your order number to me once completed so I can ensure priority processing and shipping. 

              Once again, I apologize and any questions or concerns please feel free to contact me.

              --

              Katie

              www.itechdeals.com

              ... what a joke they are. 100% fraudulent company. I've also contacted the BBB

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                iTechDealsmotorola bluetooth headset

                I ordered the motorola hd-10 bluetooth headphones. I got them, charged them up, and they wouldn't come one. I contacted itechdeals by email, l no response. I called, got a recorded message and then they hung up in my face. Terrible products and customer service.

                Don’t buy electronics from i-tech deals. I have bought headphones from them, but the seller sold me damaged ones. I got the parcel and was so careful with them, but when I tried to switch them on, nothing worked. I already sent several emails and asked to replace them or provide full refund...

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                  iTechDeals.comavoid this store!!

                  Please beware, they do not accept anything back and there is no way to get a refund. iTechDeals is a horrible scam site, they are customer unfriendly and not to be trusted. I bought a tablet from them only because it was super cheap. They had huge discounts and it seemed like a really good deal, but that was only just a scam. My tablet arrived and it was defective, it didn't work properly. I wasn't able to install apps and there was no sound. iTechDeals called me a scammer and said that everything I said was just a lie, and they refused to help me. I asked for a refund, but they said no and claimed that I broke the tablet and that it was only my fault. They have very poor service and their reps should get a lesson how to speak with customers! Avoid this store!!

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                    iTechDeals — this company is ridiculous!!

                    This company is ridiculous!! It took forever to get my order because they simply forgot to ship it, what a...

                    iTechDeals.comthey charged my credit card for an ipad and now they have no record of my order.

                    I ordered an ipad mini on 10-22-16 and paid through Paypal. My credit card has been charged for the ipad, but iTechDeals claims to have no record of my order. I have an invoive number and item number.
                    This company's phone line refers me back to website, so there is no way to talk on the phone. I need this order cancelled and taken off my credit card if this is a scam.
                    Paula Bixler
                    [protected]@comcast.net
                    [protected]

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                      iTechDeals — scam site

                      When I found iTechDeals website I was really impressed with the low prices and decided to order something...

                      I-Tech Dealsthe headphones were defective and seller didn't want to replace them

                      Don’t buy electronics from I-Tech Deals. I have bought headphones from them, but the seller sold me damaged ones. I got the parcel and was so careful with them, but when I tried to switch them on, nothing worked. I already sent several emails and asked to replace them or provide full refund, but unfortunately this seller didn’t want to solve his problems. Poor-quality electronics and zero customer services.

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                        iTechDeals — fraud website.

                        After attempting to make an order on iTechDeals their website did not appear to allow me to complete my...

                        www.itechdeals.com4 months and the order was lost somewhere

                        I have ordered 7 items from the website www.itechdeals.com. I got all details and notification that the order has been sent, but I have bought the items in the beginning of June. 4 months later and still no order, but when I checked the info on the website, there was the status “in process”. How is it possible and what should I do now? Please, any help.

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                          • He
                            hecxxx Aug 13, 2018

                            Need ship date and tracking number for Mac iPod tablet charged 07/23/2018 - Visa ending 0922 for $59. Tom Roberts 1921 Morningside Drive, Hartselle, AL 35640. Please send me any shipping information that you can. This is my fifth email about this. Just tell me something? Please.

                            0 Votes
                          • Ge
                            George poh Jun 11, 2019

                            Ordered ipad and never got it. Contacted customer service and they said I never ordered it. Forwarded the receipt from online purchase. Customer service said they will forward to manager. Still no reply. Started fraud claim with paypal I used to purchased ipad with. Do not buy from site!!!

                            0 Votes

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