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Wheelchair assistance for my 88 year old mother failed to get her to flight TK1969 on time (13:55). Her granddaughter and carer for the journey was at the gate waiting but the gate closed before my mother arrived. This is a very poor service and caused a great deal of stress to both my mother and her granddaughter. They now have to stay overnight in a hotel for a flight tomorrow.
Desired outcome: The flight should not incur any additional costs. Similarly any hotel costs should be met by Turkish Airlines due to the incompetence and a seating upgrade offered for the flight back to Birmingham.
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