Intuit
Reviews and Complaints

We have always used TurboTax to process our taxes and we you never had an issue. However, when he processed our 2022 return, TurboTax showed that I was going to get a huge refund ($15000) I did think it was odd, but I trusted that Turbo Tax had always been reliable and made a mental note about this. Fast forward to 2024, in February I started getting letters from the IRS. Subsequent correspondence received stated that I there was a discrepancy in our filing of 2022, specifically that I had not claimed a lump sum that I requested from my retirement. Now, I don't know if it was an honest oversight or if it was a glitch with TurboTax because in our printed paperwork from 2022 income tax it does show that the lump sum is in there and in the paperwork for 2022, the 1099R for the lump sum is there. I don't know how it happened, but apparently when we e-filed, the lump sum was not included. Now IRS is charging me $8,000 and the are threatening to seize my property. No one at Intuit could or would help!

I am trying to file a new return for my 2019 taxes. I am trying to use TurboTax Home & Business 2019 version - CD. The license code is not being accepted. I tried to get a new license code through your support service. They could not generate one because TurboTax 2019 "is not suppported" by TurboTax anymore - it's too old.

If people are required by the IRS for a period of FIVE YEARS, why wouldn't TurboTax support their products FOR THAT TIME PERIOD?

If this information by the support group is wrong, then how do your get the license code to use the product?

We paid 849.00 for a two-user license of QuickBooks Premiere 2023 (QB) on 5/31/2023, on July 23rd 2023 we purchased an additional license for $347.00 to run concurrent with our initial two licenses to bring the license total to three licenses. After speaking to the Support representative, they told us that the initial license was only for (1) user. I told them that the intuit price for one user is $599.00, and that the price we were quoted for two users was $749.00 and three users was 949.00, which were the prices that we were quoted. I told him, why would I pay an additional $347.00 if we already had two licenses. He instructed me that he did not care and that I ONLY had two licenses when I know that spending $1,196.00 is going to get me more than just two QB 2023 licenses.

On 5/24 I called Quickbooks to add a user to our account. We had 5, I wanted 6. The person I talked to said she had to terminate my license number that I've been using for years and start a whole new license to add the user. I had to change all of my users over to the new license. When I tried to create a certified payroll report I couldn't. After over 10 hours on the phone with QB, they switched me back to my original license but said I now had to get a new subscription to add back the apps I previously had but that were now gone because the original person I spoke with terminated them. The new subscription is $100 per month higher than the one I had. QB is making me pay for a mistake they created! Not to mention the 10+ hours it cost me to get this fixed. They just kept saying they were sorry and there was nothing anyone could do.

Dear Quick Books Technical Staff,

We recently upgraded from Desktop-Enterprise 20 to Desktop-Enterprise 23. To say the least, we were distraught to find that you had removed the "Scan" option when attaching files. You have replaced it with ridiculous options that do not work well with our company. We have enjoyed the seamless integration of being able to "Scan" backup documents behind most of our transactions in Quick Books for many years. Removing this option makes scanning documents so cumbersome that we find it difficult to function in our day-to-day operations. The three options offered are absurd for us to use in our business. It is outrageous and a lousy business practice that you would offer an option like this to your customers and then, after many years, abruptly get rid of it with no concern for the customers using it.

We strongly request that you reactivate the "Scan" option in whole to everyone or in part to us specifically. There is a distinct disconnect between the customer's needs and the programmers.

Roadside Trailer Service

Lic# [protected]

Dear Sir/Madam,

I was using Quick Books Intuit for my payment processing merchant, they placed on match list stating it was an identity theft which is not correct at all.

I want them to remove my name from Match list as it is causing me a lot of problems that i cannot do business and no body is giving me merchant due to this.

I can share you the details of merchants numbers please see below kindly ask them to resolve my problem and get me out of this match list.

Dexter Dispatch Services, LLC. – MID: [protected];

Triumph Dispatch Services, LLC. - MID: 9130 3531 6259 7106

I would like to request you to please ask them to remove my name from this list.

In 30 years, even with ups and down, I could always count on my return. I NEVER complain about PAYING taxes, I’m actually a nerd in the sense that I overpay.

Let’s just say that my credit is green, never had any debts.

INUIT shows the IRS as enemy n.1

Got FULL SERVICE, with THE EXPERT for $300.

Started with a refund projection that was expected, ended up

humiliated by both expert Felicia and manager David.

I donate a lot to climate and animals, 15% of my income, and I was told it wasn’t enough AND was made aware how little I earn.

But my refund got reduced to 1/8.

Critical alert: Support for QuickBooks Desktop 2020 will end on 5/31/23.

This new alert will force me to leave my version of QuickBooks and purchase a new one or leave QuickBooks.

Myself, and the rest of the world should not be forced to abandon a fine product that works just fine.

I believe that this action is illegal and that thousands of people and business around the globe feel the same.

What can be done to prevent this?

I got spam from Intuit.

These are emails i did not request.

I want to stop getting these.

They have a link on the bottom of the email that says "If you feel you have received this message in error or would like to unsubscribe, please click here or go to Manage Preferences."

If I click that it takes me to a page that has several "unsubscribe" buttons.

Their unsubscribe buttons generate errors and do not work thus ensuring they get to keep sending spam forever.

So I filed my taxes in which was fine, however I received something of a ver small dollar amount from a company called TPG! WHO Is this company? When I went over my receipt I never wanted certain things when I filed my taxes! I kept refusing this deluxe but I see they still put it on my bill! And all the other charges 39.00 here and there after all this out had this company send my no even half of my federal refund! No where on this turbo tax dose it state this TPG LLC company will be used to send my money? I am very angry and will be seeking action about this! I refuse to take this at all. I will be seeking action.

On Feb 14th , I completed my tax return and submitted it. It returned an error message within 5 minutes saying it was a processing error with one of the forms. It also said it would fixed on the 19th. I have tried to resubmit a few times since the 14th but have gotten the same error. My complaint is that Turbotax said I was ready to file but it knows it will be rejected for an error in it's program. Waiting to see if they do fix the error on a Sunday.

I ordered the online version of turbo tax to do my 2021 returns.
The program did my 2021 federal and state returns and filed them.
A month later, I tried to sign in to my account through the Intuit and the Turbo Tax portals and was told my account does not exist.

I contacted customer support and the support tech told me that NO account exists under my phone number, email address or name and I must have used different information.
I explained that I have emails from Intuit confirming my purchase of their software as well as emails confirming that both my federal and state returns were filed and accepted, which would obviously show that my name and email address are in fact the information that I used to open my account.

The tech suggested that I repurchase the software and by doing so my original information may be recognized in their system after I sign up again.
Basically, they lost all my account and 2021 tax info somehow and expect me to purchase the software again to maybe find it.

Intuit advertised an email receipt handling service as part of QuickBooks Self Employed. It has never worked, and is a known bug, described by Intuit as INV-60413 and INV-81738.

After waiting patiently for more than a year for the bug to be resolved, it still hasn't. Further complaining about the bug resulted in Intuit unilaterally deciding to cancel my account.

Some things I have been told:

March 22, 2022: "Should you have any questions about this, please refer to the INV number INV-60413. There will be an email notification sent out once there are updates on the investigation. If no emails are received, it only means that there are no changes yet based on the last update which we already discussed in the chat."

March 31, 2022 "This is Em, I am sending you this email to confirm that with our deepest intent to resolve the issue you are experiencing right now, we have attached your account to the list of affected users under Receipt Forwarding and would therefore be worked on by our product engineers from this point onward. Though a turnaround time can not be declared yet, please be assured that resolving this matter for you is our top priority"

Jan 9, 2023: "The INV you have, INV-60413, was dated last May 2022. The back end team closed this as no customer encountering the issue again, until last 2 weeks when the issue arise again. That is why new INV created."

Jan 9, 2023: "At this time, I'm unable to provide a specific time frame for when this issue might be resolved."

Quicken wouldn't allow me to update to the new version, and I couldn't download bank information without the new version.

The support person I spoke with reviewed my Quicken (remote access) and said files were corrupt, and stated I could pay $199 or $299 for a support service to resolved the issue. Quicken costs much less than that! The rep continued to talk over me and not listen to me and was quite unhelpful and rude and provided no ther alternatives and stated he didn't want to waste his time with me.

On my own, I removed Quicken and re-installed it, and it seems to be working fine now. This lack of client support and misleading interaction is horrendous. Its a ploy to get fee income and abuse subscribers

December of 2021, I took my desktop PC into Best Buy QeekSquad to have them transfer everything onto my new laptop. They did the transfer and without making sure that everything was transferred over, the deleted everything from the old desktop PC. Of course, there was no data in my Quickbooks for ALL of 2021.

Quickbooks was never able to retrieve the lost data even though we pay for back up and recovery. Then in September of 2022, our credit card was charged the annual $375.00 for Quickbooks. I called customer service and asked them if I could still utilize my desktop pro 2021 version of Quickbooks without paying the annual fee. I was assured that I could use it and just would not have the online support, back up and recovery so I canceled. a couple of weeks later, I was no longer able to open my QB.

I called customer support again, and was told a completely different outcome and now they want to charge me the new price of $575.00 for my annual fee. So I called yet again and spoke to Kirk who assured me that the QB Online version for $30.00 per month would work for me and assured me that all my data, contacts, vendors and invoices would transfer over to the new version.

So again, I paid the fee for the online version and went to the links from the emails Kirk sent to walk me through the transferring of everything from desktop to online, and it states that my contacts and vendors will not transfer over and I will have to manually enter them back in. Then it gave me instructions to back up my desktop data prior to transferring everything to the online and I can not even open my desktop version in order to back it up and transfer. I have never been so upset and angry as I am at this moment.

Invoice number: [protected]

Invoice date: 11/08/2022

Total: $55.00Payment method: MASTER ending in 4858Your company has been billing me over a year almost 2 I was even sent an email to your new charges and i declined and you keep billing me! I cant log into something I do not use! I am now getting an attorney to go after all my money! Intuit on purpose hides contact info so we cannot stop our payments! I need all monies back have never used it!

CC bbb

[protected] [protected]@tricomcard.com [protected]@aol.com my cell [protected]

I had an assisitant who signed me up for Quickbooks in July, then got a different job. I never used the service and have been trying to cancel for 2 months. I've already paid for 4. I do not want to keep paying for a service I'm not using. It's very very hard to speak with a person, the online chat gave me instructions that didn't work because I didn't pay for this month, Nov 2022. After an extended call they still didn't cancel me as requested. I do not recommend this company!

I filed an extension, so I did not file my taxes until October 2022. I owed money. There was not a portion at the end of filing that asked if I wanted to pay the amount owed or do a payment plan. The year before, I had to call the IRS to add the amount I owed to a previous payment plan. On 10/18/2022, the IRS basically cleaned out my bank account. I had no idea this was going to happen. This needs to be fixed and made crystal clear in the Turbox tax software. There should be some question answer and agreement to move forward with this type of transaction. Im PISSED!

Terrible customer service, called several numbers. First number asked for a supervisior guy said he was a supervisior, he was very rude, could not understand me. I spelled just about everything I said, still could not get it. Hung up on me.

Tried a corperate number. Again could not understand me. Didn't know what paying a billing is. I explained I was paying my pool bill. Spelled pool. I said I wanted to set up auto pay didn't understand. Again just hung up!

Very rude reps don;t understand english. One wanted my drivers license, I explained I was paying bill, not using the program!

For 3 months we (my accountant and i) have been patiently trying to await a resolution to the melio billpay situation. There seems to be no end in sight.

During this period since early june of 2022, it has been impossible to know which bills are actually paid in a timely manner. They eventually move off the billpay screen, but in the meantime, knowing the status requires me to scan intuit emails for confirmation of the impending payments.

I am seriously considering looking at other accounting options. This has taken far too much time and caused undue stress. No answers beyond that their technicians continue to work on the situation.