Intoxalock
Reviews and Complaints

I have had it in my car for over 365 days, but when I asked the service center to schedule my removal they said they wouldn't do it until intoxalock informed them that it was ok to remove. I have had nothing but problems for the whole year. I am totally fed up with this thing. I'm going to give them one week and then I'll remove it myself. if you have any info on someone I can talk to concerning this, please email me at bretsatterthwaite77@gmail.com.

what a nightmare and daily reminder of your inept, stupid and thoughtless idea to drive a car after drinking. On Monday, I am going to go and have SMART START put one in.

INTOXALOCK has already drained my entire car battery and had to buy a whole new battery. Infuriating, senseless and with big letters that say SCAM.

I wonder if anyone else has gotten an upper respiratory infection as well.

What a piece of junk that probably only costs about 11.00 to buy on Electric Avenue in Taiwan. I'm getting rid of this Monday morning.

Anyone else feel this way about this cheap piece of junk?

Too bad that whiz kid Stanford dropout Theranos fraudster is in the slammer.

She could probably invent something that would be essentially free.

Almost seems facetious?

Keeping house.

the creative fragile unit, , , ,

I haven't had a drink in 6 years and I got 2 lockouts because of false rolling retest! I'm very upset with this company and its faulty device readings. I am 100% positive these units are programed to give false readings and cause lockouts to collect on the people who rely on them for accurate readings to the rmv and courts. They are playing with people's lives for their own profit and it's not wright. I have learned my lesson enough that I know longer drink and never will again. Fix these units or I can promise you law suits will be filed against this company in the future

I can't use interlock because my lungs are scarred from childhood pneumonia which left me bedridden for 6 month. I do not have enough breath to breathe into the machine until it clicks twice. I have tried the softer breath version with no luck. I am a SENIOR at 75, which means I have less strength physiologically. This machine has been a total nightmare: My husband breathes into it to set me going that I try to reach my destination asap. However, it doesn't work. I have had to call the AAA 15 times for towing, been stranded in a gas station parking space with threats of towing by the owner, who called the police. The police were unable to do anything. This happened multiple times!
I know other people have had breathing issues which prevent them from using this device and would like to hear from them. I went to UVM for respiratory capacity tests but they were inconclusive because I couldn't even blow up to the minimum level for testing!

They have the worst customer service and device. I agree with all the complaints. The device drains my battery, I have to call them at least twice a week because my car wont start and then you're on hold anywhere from 15 mins to an hour. Everything is a fee. I called today to say my car wont start and i need to have the car jumped. They said i may get a lockout fee and I should be using the power save which i do. I was then told the power save only last for 16 hours but of course that is not in their manual or on their site. I let the customer service rep know this and she checks with her manager and then says that its a "luxury" they provide and not required to be noted on their site. WTH? If you tell people the power save only last for 16 hours and you need to start your car before then it would be helpful. Why should i have to pay a lockout fee for your defective device! I can't wait to have this device removed. I'm even more pissed because I had the device installed 7 mths earlier than needed to based on information given by my attorney. Intoxalock wants me to have it uninstalled and reinstalled. We all know how costly that is. I feel like this is all a scam!

I have had it detect alcohol when I haven't been drinking. I had already passed 5 mins prior. Had to wait a few mins and it passed - 0.00. Also, the unit is so faulty that during an attempt at about 10 rolling retests it kept stating, 'blow harder' as I was getting quite flustered and nervous while on the freeway. I had to pull over and park in a not so safe area in Los Angeles worrying I might have to get my car towed for a lockout. I call customer service and wait on hold forever as usual. Had to take out the screws on bottom of device and then blow into the device differently then I had been (3 beeps exhale/2 beeps inhale/2 beeps exhale). That ended up fixing it luckily. The next day it did the same thing except my new way of blowing into the device wasn't working. I then had to call again and tech support says too much air is getting into the device and to cover the hole on bottom halfway! Wtf! Super stressful and very unsafe. One more thing. I've sent in paperwork for a rebate through mail twice now and email 3 times and they claim they are not receiving it. Been a nightmare.

I am at least happy that so many people agree that this is one of the most dangerous and distracting things you could do to ANY driver. I know I got caught and so now I must accept the punishment. Why should that endanger everyone else on the road though? I also agree that is it just a matter of time before this whole system gets pushed under the rug. Lawyers are now finally starting to question the accuracy of these types of units. If you need to punish me for longer for my offence, so be it. Punish me, make me wait longer to regain my driving rights. Putting everyone else on the road at risk by distracting me is not the correct solution. I would have happily worn a BAC anklet or any other monitoring device rather than drive distracted. I am seriously considering contacting a few news outlets and see if they would be interested in doing an expose on intoxalock as a shoddy business with shoddy customer service and worse of all, a crappy product that gives false positives, zero reliability, and continues to distract every driver using it. This unit is dangerous and it is only a matter of time before enough people die from being distracted from it. If a drunk driver kills someone, that is awful. If a distracted driver kills someone, how is that "less" awful? Well, I'm off to go talk to Fox news and or anyone who will listen.

I feel so sorry for you drunk people that still drink and trying to drive your car I've had the intoxalock for almost 1 year now I've only had one problem and in the winter the battery does die my alternator was s*** maybe maintain your car a little better and you would know that so tomorrow I will turn my car on after two hundred and seventy eight dollars and I will be able to drive and to all you stupid f**** again like me don't drink and drive if you didn't get the ticket you wouldn't be in the situation plain and simple

I agree that the ROLLING RETESTS are very dangerous and that some innocent person is going to get klilled. Exactly, if its against law to talk on a cell phone while driving then it is surely should be illegal to be messing with these the intoxolock units especilly whrn they malfunction all the time

I have an Intoxilock unit on my truck and have had a number of problems with rolling retests. I almost passed out twice for not blowing hard enough. Twice, I was in the middle of an intersection trying to turn, and the horn starts going off. People got mad and flipped me the bird. This distracted everyone. I'm 60 years old and have had only 1 accident. I have had almost had 2 since this was installed. I don't condone driving while under the influence, but this device and the way it operates under the law poses, a serious threat. I wonder how many accidents this device has caused? Now I have a panic attack when I hear it go off. Either the law should be changed or a different device should be available. The cost is also a big rip-off! I'm on my 3rd unit in 3 months. If I want to do maintenance on my truck and have to disconnect the battery more than a few minutes, I have to notify them. I did that and they still tried to charge me $70.00 for a new unit. I had to spend 45 minutes on the phone talking to a supervisor to get the charges dropped. I still had to pay to get the unit replaced, as it went into a lockout mode.
Between the dangerous distraction this causes and the cost, I'm sure there is a better way. This is my first OWI. {I have a mechanic who will not even work on my vehicle, because he can't blow in it right. Other people can't use my truck because of the problems associated with this device}.

I have been using the Intoxalock for close to 6 months. I agree that this product is very stressful for the driver. The alarm is too loud and embarrassing, the unit doesn't allow you to miss a rolling re-test like they claim if your in a bad spot to take your attention of the road. It has almost caused several accidents for me. But also the emergency service is not there for you. I have called multiple times and cannot get through and the call back is over an hr. I have had a few freaky experiences with the rolling re-test . It calculated alcohol 8 min after I was driving and made me retest 3 times. Then got stuck and the word blowing was registered in the readout screen for a while, then a few numbers came up which I had no clue what was happening. Tried calling Intoxalock with no response for an hr. I was stressing my ride home. Never would recommend this product for anyone. I cannot understand how I could have an alcohol reading after passing two blows and of course not having anything at all to drink or eat during the ride! UNJUSTIFIED. Wrongfully accused. And their response is " it's in the air" how can I help you. I don't see anything wrong with the unit.

keep in mind do not park in a garage or lot where there are attendants who will move your vehicle after you have exited the vehicle. I had the event of the unit requesting a rolling retest while the vehicle was being parked by another driver the attendant then upon my return to the vehicle 8 hours later the lock out countdown was on and I called intoxalock and they cleared it after I gave then each time frame the unit went off earlier that morning...No one said they were going to debit my bank account the money was withdrawn within days for 80 dollars.I told the lady I wasnt even in the vehicle it had to be parked by a lot attendant .said to wait for the next test to signal blow and then release the car to the attendant that vehicle must be parked immediately. It is also worse than being on the cellphone I am a 74 mile each way highway driver and this unit will signal at the worst moment when split decision thinking and distractions going on at the same time I griped this to probation the answer out of there was pull off the highway then and blow dont think so when I am 68 mph and then some and barreling down on the car in front of me and the guy in the far right lane is moving next door to me in to the center lane .. a great time to be pulling the unit from my console area getting it up to my mouth to blow.. without causing a massive wreck and carnage ...it may keep us from alcohol but now im going to take you out for my being sober and distracted so that some tech guy in Iowa can watch me on his screen probably laughing at the chaos inside my vehicle ..you know who we are.. our inside cab glows red in the dark ..so get the hell out of my way when you see me in a red glare I am definately not looking at you I am looking at my intoxalock and the intoxalock people are looking at me

These intoxilock devices are for the money nothing else!

The company told me that eating pizza made mine fail...needless to say they charged me $75 to recalibrate and another $25 to install. They would not budge!