The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Intelcom Expressdriver

L Dec 27, 2019

I ordered a package from Amazon and was expecting it today. I received an email at 8:45 saying they tempted to drop off my package and the business was close however I was there 45mins prior. I called Amazon and explained what had just happened and the agent said he got in contact with the driver and that they will re attempt. I then receive an email saying i will receive the package in 3 hours. Great! 5 hours pass and still no package. I call Intelcom because at this point, i want to go straight to the source. I explain the whole story to the nice agent and she herself inhaled and exhaled a great big puff of irritation because this seems to happen often. She explains that the driver once again wrote down that he attempted another time and that we were still close and brought the package back to the warehouse. Which means it is impossible for me to receive it today. WE WERE 5 EMPLOYEES IN THE COURRIER DEPARTEMENT WAITING FOR THE PACKAGE. Irritated, i called back Amazon if they can help and the agent seemed frustrated with Intelcom seeing shes receiving complaints day in and day out about the exact same thing. Safe to say..im annoyed. Name of the employee who was suppose to deliever my package : Paramjit

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Intelcom Express's response · Jan 06, 2020

    Hello,

    We're sorry for the delay in receiving your package.

    We are unable to retrace your delivery because we are missing the tracking number.
    We'd like to help and review the service you received, please contact us with your tracking number.

    Thank you!
    The Intelcom team

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