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3.4 46 Reviews

Instyler Complaints Summary

28 Resolved
18 Unresolved
Our verdict: With a good resolution rate, Instyler generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Instyler reviews & complaints 46

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Newest Instyler reviews & complaints

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12:40 pm EST
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Instyler Bait & Switch + Faulty Product

DO NOT BUY THIS PRODUCT OR GIVE THIS CO. ANY OF YOUR BUSINESS!
Instyler telemarketers are "bait and switching" customers and then when you try to return this terrible product, they claim you're not telling the truth. This company is a scam! The telemarketer secures the sale with "bait and switch" offer, as they relentlessly try to upsell. (They got me to say yes to almost $200 worth of extras). The worst part is that I was told I could keep the 2nd one that they are sending for free, even if I was unsatisfied with the one I try. I asked why I would do that if I wasn't satisfied with the product, and they replied that Instyler is so committed to spreading the word about their products, that they'd want me to "pass it on" to a friend ...because it might work better for someone else. After all, she said, that's what I get for my trial fee.
In any event. I tried the product and didn't like it. Tried it again and again, thinking I was doing something wrong, and still didn't like what it was doing to my hair. When calling back to return I was relentlessly upsold AGAIN with other offers so they wouldn't lose me, (including knocking over $45 dollars off my bill!) -go figure that one!. After 15 minutes of pleading with me to keep it, I finally said THIS IS ENOUGH and told them I was done. They finally gave me a return number and instructions, which included returning BOTH instylers. I was so annoyed that I called back to speak to a supervisors when I recalled that wasn't "the deal" sold to me. The supervisor took absolutely NO responsibility and told me that he couldn't believe me, that I must not be telling the truth. When I told him I had no reason to make this up and that I wasn't calling to keep the product becuase I liked it; that I was calling on PRINCIPLE! He claimed I was in on some scam from a blog and told me to return both products today or I would never see my credit. I plan on reporting their company to as many agencies as I can so others are not taken advantage! DO NOT BUY THIS PRODUCT OR GIVE THIS CO. ANY OF YOUR BUSINESS!
PS: For whatever it is worth, the product they sent me also did not have the upgraded computer chip I paid extra for and it broke after only three uses/attempts.

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janet fair
Lloydminster, CA
Nov 14, 2011 8:43 pm EST

Thanks for the warning, I was going to order them for my grand-daughter, but I have changed my mind! Thanks again

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Instyler scam alert
Ft lauderdale, US
Aug 03, 2010 4:37 pm EDT

These people from Instyler are crooks!

I bought their buy-one-get-one-free package and the super shine and style kit for $164.90 on June 3, 2010. Then 60 days later these insatiable thieves started to charge drain my money from my card for some unwanted hair products.

My credit card company immediately called me and I was told that Instyler would automatic sign up anyone who ordered from them, and this charge will "continue" forever if you don't catch it!

Do not buy from Instyler! Buy from other stores if you want the hair iron so badly. Once they have your credit card, your endless headache begins.

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Sensha
Pearland, US
Apr 20, 2010 7:59 pm EDT

We were contacted by telephone whilst on vacation, asking to confirm our shipping address for the Instyler product. As we had ordered no such item, I told them to cancel the order and that I would be spiking the order with our credit card company.

Today, about a week later, we received the Instyler. I am tempted to send it back "Refused", but after reading these comments hereon and elsewhere, I think that I'll be contacting the Postal Inspector Office and taking that route.

This is the first time that anything like this has ever happened to us, in over thirty years of ordering by mail, phone and computer.

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johnger
rimersburg , US
Nov 14, 2009 2:56 am EST

I was sitting here with my credit card out and ready to order after seeing an informercial. I just want to thank everyone who has posted here. I "bought it" hook, line, and sinker. Then I remembered "buyer beware" and decided to check it out. Without this sight I'd be out a great deal of money for a crappy product. THANK YOU

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silverkatt
Plano, US
Oct 14, 2009 12:40 pm EDT

I loved the product so I ordered 2 more. I got a call from a third party company (I suppose) and they told me my instyler would be delivered and I told them I already got it. They proceeded to tell me that I was a "special" customer and I would be sent this special stuff like a gas card and charge my credit card $1.00 but after a month if I stayed with the program I would be charged $24.00 a month. I tried 3 times to tell them I didnt' want it and they pushed so hard that they told me that the minute I get it in the mail I could cancel it by calling the 800 number. I am a pushover to a point and rarely complain but I sincerely tried very hard to say I don't want it! They still insisted that all I had to do was cancel it as soon as I got this "stuff" in the mail. Now I have to watch for junk mail like a hawk to find it so I can cancel it at the first opportunity. I called the customer service line for instyler and talked to someone that sounded like a 17 year old boy that didn't have a clue what I was talking about. I emailed and left info in the comment section on the instyler site. I think the product is awesome but it's the greed involved in "unselling" that ruins this for me. I hope the ones I have last a long time because I just don't even want to give this company my information anymore.

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Hanna HArrison
Dallas, US
Aug 24, 2009 10:57 pm EDT

I got mine at www.DirectTechStore.com for $59.99 and had no problems.

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daps2000
, US
Apr 23, 2009 9:11 am EDT

Thank you ! I've been trying to reverse charges since last Dec (2008) I have yet another charge on the 14 of this month (March 2009) ... The worse customer serivice I've ever seen in my 45 years of life! Try and call the company and was on hold for 95min! Now I have to cancel my card just to get them to stop!

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donttrip420
Los Angeles, US
Apr 22, 2009 10:58 pm EDT

completely agree

ComplaintsBoard
K
12:18 pm EST
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Instyler credit card charged after returned

This is not a reputable company... It is a scam. The product did not even work. I called to get my return # and sent the item back within the 30 day time limit. They sent the product back to me and marked the box "wrong RMA #" along with a joke of a letter saying we are sorry for any inconvenience.
I had to call again and wait on hold for 30 minutes and talk to 3 people. Finally, they gave me a new RMA #. I sent it back again and have been billed for 134.97. I sent a letter a month ago demanding my money back and have not received it yet.
DO NOT BUY THIS PRODUCT~~

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Nikkigirl31
Plantation, US
Jul 03, 2010 6:47 am EDT

Thank you all for sharing your expereinces, I saw the commercial this morning and was already to buy it online, after reading all the negative comments, I decided not to trust the company. Thank you everyone for sparing me a headache!

ComplaintsBoard
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11:52 pm EST
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Instyler Fraudulant Advertisment

I ordered this product per Amanda on October 5th 2008, after not receiving the product for a month and a half, I called to cancel order. I was told I could not cancel for it was processing. I was charged $149.96 0n dec 11th but did not receive the product until December 30th. I returned to sender with out trying the product. The service I received cost me $102.00 in over draft fees and $11.48 in return receipt. I felt after the service, that I did not receive, I needed to have proof I returned product for a reimbursement of 149.96 to my acct, now I have to wait to until Jan 30th to call back, wait on hold to speak to Chris (Manager) who has been wonderful in helping me resolve this matter, to have him transfer me to Marissa which the first time I was disconnected, who is his manager and get my overdraft and return receipt cost returned due to fraudulant advertisememt.

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6:24 am EST
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Instyler charged my credit card after I told them not to

I placed an order on December 5, 2008 for the instyler product.. A couple of days later, I tried to track my order online via their website.. It came up saying they could not find my order, I then called the customer service number they gave and they said it would take 72 hours for the order to appear in their system. I waited 72 hours longer.. they still could not find my order.. I gave the Rep my info and my phone number and she told me her Supervisor would call me back .. I waited three days and then called the company back..I spoke with another Rep. and he told me " We found your order and it's being processed as we speak. I told him to cancel the order, he told me he couldn't because it was in process. I told him that there wouldn't be enough money on my card and it would be declined. I also told him not to run it through again if it was declined. Needless to say, a week later, I checked my credit card account and sure enough, they put it through..AGAIN.. So, back on the phone I went and I spoke to another REP. She told me that they put it through twice... I told her the whole story and I also told her that the other sales rep was supposed to put a note on my account NOT TO RESUBMIT...All she told me was that noone said anything about not resubmitting..Supposedly, the order has been shipped and was supposed to arrive at my house on the 24th of December by 4:30pm... Today is the 26th and still no product.. Aword of advise to all the people out there that watch those infomercials STOP.. CHANGE THE CHANNELL... I got screwed and I don't want it to happen to anyone else...

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Hanna HArrison
Dallas, US
Aug 24, 2009 10:59 pm EDT

I got mine at www.DirectTechStore.com and had no problems. Paid $59.

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amy lacey
, US
May 28, 2009 6:08 pm EDT

I am advocating for my sister, who is going through the same old..same old as the previous posts. What a scam! They claim she is three days past the date on which they could have issued a return number, which would be based on a non-existing tag with a number on it... even though calls were made before that and no one from their company ever called back, as they had said they would, and one number was busy continually for hours each day. Even if they ever "let her" make the return, they will keep her shipping and handling, as well as her having to pay for the return shipping, which we will have to get a receipt for, since otherwise, I am sure they will say it never arrived. She has burns all over her head and hands now, and sadly I am passing on the story to try to help other innocent buyers. STEER CLEAR OF THIS COMPANY AND PRODUCT.

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KMarsh
, US
Mar 20, 2009 6:13 am EDT

I've talked the Denise in the product area and she kind of talked me into buying the products. She said they will not take my money until products are shipped. I called the next day and the rep said that my order is being processed and I can't stopped my order. This was March 16 I beleived that I made the order. Today is March 20th and I have one order out. My products is not shipped out yet and I want to stopped the order and can't get in touch with customer service, which thier time says 5:30 am Mon-Friday and I called before 7am and they said that thier office is closed and called back the normal business hours which she said from 5:30am to 5pm. They are full of it. The rep told me to refuse the package If I don't want it. If my products haven't been shipped yet why I can't cancel my order. I will have my account changed and they won't mess with my money. Stop calling these people of ordering. I will close my account soon as I get my things. They are liable to go into your account. Georgia girl.

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RSimon
Scottsdale, US
Feb 12, 2009 12:22 pm EST

Instyler telemarketers are giving "bait and switch" info to secure sales and upsale customers. I was told I could keep the 2nd one that they are sending for free, even if I returned the product. They told me to give it to a friend. I asked them why would I do that if I wasn't satisfied and they replied that Instyler is so committed to spreading the word about their products, that they'd want me to pass it on if it didn't work for me...afterall, that's what I paid the trial fee for.
In any event. I tried the product and didn't like it. Tried it again and again, thinking I was doing something wrong and still didn't like what it was doing to my hair. When calling back to return I was relentlessly upsold again with other offers so they wouldn't lose me, including knocking over $45 dolloars off my bill. (go figure that one!). After 15 minutes of pleading with me to keep it, I finally said this is enough and they finally gave me a return number and instructions, which included returning BOTH instylers. When I called back to speak to a supervisor to inform them that I had been baid and switched, they took no responsibility and told me that I wasn't telling the truth. I will report their company to as many agencies as I can so others are not taken advantage!
FYI: The product they sent me also did not have the upgraded computer chip I paid extra for and it broke after only three uses/attempts. DO NOT BUY THIS PRODUCT OR GIVE THIS CO. ANY OF YOUR BUSINESS!

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3:31 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Instyler - InStyler

InStyler as advertised on TV is a fraudulent business. The product was advertised for $14.99 for a trial period of 30 days with a full refund if satisfied. I ordered the product and they charged my credit card the sum of $149.96. The product is horrible and when I called the company, Tre Milano, I was told they would charge me $30.00 to return it. I have...

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10:59 am EST
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Instyler Order Processing

I placed an order online on Dec 2, which was confirmed with Order #776743. However, I made an error on the order so I called Dec 3, to correct the error and was told the order wasn't in the system yet, that it takes 24 hours. I called again Dec 4, told order not in system, takes 48 hours.
Called again Dec 5. still not in system, told it takes 72 hours. Called again Dec 6, still not in system, told they don't know why.

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RonMac2
Englewood, US
Jul 18, 2023 2:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my instyler shuts off every time i close the brush section to the rotating part

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Brobyn2
, US
Sep 17, 2011 5:31 pm EDT

The Instyler was given to my daughter for her 17th Birthday. Nov. 23, 2009 and fell apart while she was useing it on January 27, 2010 Gee Wizz what a rip off. Customer Service is not very helpful... they don't care. They already have your money so in other words SCREWED Big Time! I would think they would rather keep a million happy customers That would order a new one every two years, for more profit, than screw people over and take there money and laugh in there face... Sad for me and VERY SAD for my daughter. I really wish they where a honest business. Paid alot for Instyler and would pay it again if IF it would last at least a year or longer... what happend to good ole' American Spirit !

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Alpa kagathara
, IN
Jul 29, 2016 4:55 am EDT

i purchased this INSTYLER(the rotating iron) (as seen on TV) from TV ad in starting of November 2012 but now its out of order in just 2 month, and the number showed on TV is not answered by any body. neither their online customer help line is Satisfactory answered. they dint provide the proper bill of product.
how to deal with this problem?
i am very disappointed with this shopping. and will suggest to others to not to buy or purchase from this sites and TV promos.

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anha farooq
, IN
Apr 05, 2013 12:00 pm EDT

i have ordered the instyler and i have just used it only onces and now the its not working .the electricity is not passing it...what to do now?

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kaye1961
Melbourne, AU
Jan 18, 2013 6:57 pm EST

l bought a instyler but it is impossible to curl your hair without burning yourself on the dvd l received she makes it look so easy but what has she got hands of steel cause she touches it every time maybe they should supply apair of gloves to protect your hands it would take hours to do it its rubbish

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BURN-NOTICE
New York, US
Apr 18, 2012 12:49 am EDT

The older model do not come with a saftey shield to protect user from burning your skin. I have many burn scars. The newer model come with a shield that they do not sell separately. They recall the older model for consumer protection and replace at no charge the newer model.

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Robin Aviles
New York City, US
Jan 29, 2011 3:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi

My Instyler brush is wore out and it need to be replace. Do I have to spend another $100 or more for another Instyler.
You really need to make the brush on the Instyler replaceable.

Thanks,
Robin

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Kitkat0113
Staten Island, US
Aug 01, 2010 5:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i was reaching out to value plus to cancel trial and cannot find website or no answer on phone to cancel trial. value lied and said i would receive free 50.00 card never received it. total scam and am not pleased and feel they will take money out of my account...STOP THE SCAMS...

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evi
Hopewell, US
May 30, 2010 8:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have ordered instyler and never received it. i had to go on the web to get a phone number. calling was totaly unbelieveable. i was tol my shippment should be at my adress on [protected]. i might want to check with my neighbors to see if it got delivered there. look, i am a foreigner but did not just came off the boat

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Kerpinator
, US
May 04, 2010 6:42 pm EDT

This product seems like a piece of junk. I bought one and i am not happy with it. i cant seem to get anyone in customer service at Instyler to answer my calls and tell me how to get a refund. Does anyone else have one of these things? In the commercial it looks like it really works so easily.

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