Ace Wigs reviews & complaints
Ace Wigs complaints 17
Ace Wigs - Wig exchange
I ordered the wig but the colour was way too dark I emailed seller n he said I could return it for a credit
which i did the next day they received it back on the 25th January n after many emails they will not respond I know they received the wig back after 6 weeks i still have not received the credit so i have no wig or credit they are soo rude not to respond to emails I don't know how they are still in business if that's their attitude Glenda Dunstan
Ace Wigs - Gabor wig
I received a wig I ordered from Ace Wigs on 8/30/15. The wig came in a crushed box, and looked used. I didn't even take it out of the box because I could tell just from looking at it that is was NOT new. I contacted the seller - a man from Bodega Bay, CA - (I am familiar with the area). I told him I want a full refund. He screamed back at me "OK!". To date, I have not received a refund and now I've had to file a dispute with my bank. This man does not run a reputable business.
On 10/17/2011, I went online and purchased a wig for Halloween. I wanted a nicer wig than what is sold in national discount store chains. I was told it would take 7-10 working days to receive the...Read full review
Ace Wigs - Never received the product
Never received two wigs I ordered. It has been over 6 months and I am now out a total of $250.00 on my credit card with nothing to show for it. My calls were never answered so contacted the Better Business Bureau and they put this company on their list.
Complaint ID#: [protected]
Business Name: Ace Wigs
The Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.
The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.
If the company has contacted you in the interim, please notify the BBB immediately.
Ace Wigs - Non shipment
None shipment of order. They took my money and never shipped. I sent emails which were not returned and left phone messages that rolled over to a answering machine. Fraudulent company, Do Not do business with them.
Ace Wigs - exchange rip off
I made a purchase from Ace wigs in April.2009. I received the order by May.
I have been loyal to the brand of the product I had purchased for 15 years. I saw upon opening the order package that the color of 1 item was incorrect I. I spoke with Kim at Ace. He told me to send it back for an exchange. I promptly did at my own expense.
I then heard nothing from the company. When I called from the East Coast after work (they are Pacific Time) I got only your voice mail on which I left several messages. I e-mailed several times with no reply from Kim or Debbie, the other associate.
When I called at the beginning of the Summer from my office, during the day, I spoke with Kim. Perhaps an alternate number showing up on caller ID got Kim to actually pick up. He excused the delay with his backlog and said he would take care of it.
Again time passed with no response. My online profile on the site has both my e-mail address and a phone number. I have looked at the account record on line. The “Item Status” has the order listed as shipped on 07-06-2009 on both the item in question as well as the order that had been properly filled.
I have not received any package or notice from the Postal Service in connection with the exchange.
A transaction with a customer amounting to $199.00 (more with postage) should be treated with more respect.
I attempted again to call and email in August. I have heard nothing since.
I made a purchase in April, 09. I received the wrong color in the order. As per their direction I returned the item, They have yet to make an exchange.
Anyone who has had a problem with them should please go and report them to the Better Business Bureau, http://www.bbb.org/us/consumers/. They should not be allowed to stay in business to rip people off. Please spread the word.
Ace Wigs - Ripped me off
I purchased what was supposed to be a NEW wig from Ace Wigs website but instead of a new wig they sent me a terrible looking piece...when I complained, they said instead of sending me a new wig that was never out of the box that it was actually a display wig that was on a mannequin. The hair was ratty and it looked old. I asked them to send me a brand new wig which was what I paid a lot of money for and Kim there refused. This wig looks terrible and they are being very unkind toward me.
Please do not buy anything from these people...they are a rip-off company and I'm so sorry I gave them so much money and got taken.
They never answer their phones. If you call it always goes into voice mail and you can never speak to a real person.
Ace Wigs - Fraudulent behavior
On july 18, 2009 i ordered two wigs from ace wigs. After a lengthy delay in delivery and numerous emails and phone messages; none of which i received a response, i finally received one of the wigs. I have never received the 2nd wig nor a refund of my money.
This company will take your money and you will never be able to speak with a human being or receive any response to phone messages or emails.
Do not do business with this company!
Ace Wigs - Cancelled order but bank charged
On Sunday, 2/22/09, I inadvertently completed an order form for a wig without realizing my search had taken me to a wig description I did not want. I immediately ordered the correct wig and called the listed number to cancel the first order.
The representative on the phone told me it cost "too much" to cancel an order and refused to do so. He told me to send an email to Debbie, the customer service representative, which I did, on 2/22/09. No response coming on the next business day, 2/23/09.
I checked my credit card statement online 2/24/09 and both wigs were charged. No answer at Ace Wigs.
I did receive a cancellation email on 2/22/09, but my account was charged anyway. The phone must be off the hook since I continually dialed and only received a busy signal.
Ace Wigs - Terrible experience
I ordered 2 wigs express delivery. It took 6-8 weeks and only received 1 wig. A few weeks later received second but wrong color. Returned it for color exchange. Received delivery confirmation from postal service but have no reply from Ace Wigs. They will not answer phone or email. ONE WIG SHORT!
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