Ace Wigs Complaints & Reviews

Ace Wigs / customer service and restocking fee

Dec 14, 2018

I returned a wig I had ordered for a simple color change. I did not remove the wig from the box and could tell just by looking at it that it was the wrong color. I paid the fee to return the wig and waited 9 days with no contact from the establishment. I finally called and was told that I...

Ace Wigs / Wig

Nov 02, 2015

This company is awful. I ordered a wig, it was not a color as described in the description. I did not even try it on... Sent it back...was DENIED...check out the's human hair? well it's a human hair blend...and I was not able to speak to a representative . I could have been a good customer...but never again...what a ripoff

Ace Wigs / Gabor wig

Sep 28, 2015

I received a wig I ordered from Ace Wigs on 8/30/15. The wig came in a crushed box, and looked used. I didn't even take it out of the box because I could tell just from looking at it that is was NOT new. I contacted the seller - a man from Bodega Bay, CA - (I am familiar with the area). I...

Ace Wigs / Ripoff! Scam and Lies!

Sep 18, 2015

I purchased the Stevie Wig from Ace Wigs for $174.00 in August of 2015. It took more than 2 weeks to receive it when it was only 1 state away! When it arrived the bangs were all bent and out of shape and it smelled something awful. I felt as if I got a wig that had already been used! Gross!!! I...

Ace Wigs / This is actually an extremely POSITIVE REVIEW


On 10/17/2011, I went online and purchased a wig for Halloween. I wanted a nicer wig than what is sold in national discount store chains. I was told it would take 7-10 working days to receive the wig. On 10/28/2011, my wig arrived. HOWEVER, before it arrived, I googled Ace Wigs to get...

Ace Wigs / rude and uncoopertive,


I called to confirm order and yes this Kim guy is unbelievably rude and condensending call me names and hanging up repeatedly with out knowing my order information. He should have it credit card merchant account revoked!

Ace Wigs Exchange Of Wig / Fraudlent business practices


3.30.10 ordered Rene of Paris wiglet online. Website Exchange Policies say item has to be received by them within 14 days of when you received it. This policy has to be agreed to for completing the order. E-mail confirming order then changes those agreed-to policies from 14 days to 7 day...

Ace Wigs / Never received the product


Never received two wigs I ordered. It has been over 6 months and I am now out a total of $250.00 on my credit card with nothing to show for it. My calls were never answered so contacted the Better Business Bureau and they put this company on their list. Complaint ID#: [protected] Busine...

Ace Wigs / Non shipment


None shipment of order. They took my money and never shipped. I sent emails which were not returned and left phone messages that rolled over to a answering machine. Fraudulent company, Do Not do business with them.

Ace Wigs / exchange rip off


I made a purchase from Ace wigs in April.2009. I received the order by May. I have been loyal to the brand of the product I had purchased for 15 years. I saw upon opening the order package that the color of 1 item was incorrect I. I spoke with Kim at Ace. He told me to send it back for an...

Ace Wigs / Ripped me off


I purchased what was supposed to be a NEW wig from Ace Wigs website but instead of a new wig they sent me a terrible looking piece...when I complained, they said instead of sending me a new wig that was never out of the box that it was actually a display wig that was on a mannequin. The...

Ace Wigs / Fraudulent behavior


On july 18, 2009 i ordered two wigs from ace wigs. After a lengthy delay in delivery and numerous emails and phone messages; none of which i received a response, i finally received one of the wigs. I have never received the 2nd wig nor a refund of my money. This company will take your money...

Ace Wigs / Liar, Liar


Ace Wigs is a rip-off!!! Please only buy from them if you want to deal with scam-artists. Your money will disappear from your account, and you will be left without a wig and most likely will not get a refund. Tell your friends and family about this fraudulent company before it is too...

Ace Wigs / Cancelled order but bank charged


On Sunday, 2/22/09, I inadvertently completed an order form for a wig without realizing my search had taken me to a wig description I did not want. I immediately ordered the correct wig and called the listed number to cancel the first order. The representative on the phone told me it cost...

Ace Wigs / Fraud and cheating


I ordered 2 wigs from ACEWIGS.COM, they sent one. It has been over two months since I ordered and the second wig was put on backorder (I paid 2 months prior). I called for a refund and was promised a refund immediately. HA HA HA big joke! I was not given a refund, but was shipped something...

Ace / Terrible experience


I ordered 2 wigs express delivery. It took 6-8 weeks and only received 1 wig. A few weeks later received second but wrong color. Returned it for color exchange. Received delivery confirmation from postal service but have no reply from Ace Wigs. They will not answer phone or email. ONE WIG SHORT!