Wilshire Wigs & Accessories
reviews and complaints

Refund/cancel order requested, no refund or cancellation initiated by merchant or return phone or email. I placed an order on 3/7. On 3/11 I phone the merchant *** and spoke with a CS agent. I inquired when the product would ship, agent indicated not until 3/16. I indicated this was too long to wait and to cancel the order and issue refund. Agent agreed. I called back 5 minutes later to find out when refund cancellation process would begin and left a message. No return call. I phone again on 3/12, 3/13, 3/14 left messages for response and no return call. I also emailed on 3/13. No email communication that the cancellation was started or refund processed as of today.

On November 5, I placed an order with Wilshire Wigs. My bank account was immediately debited for $116.20 and their website promises delivery in 2-9 business days. After a couple of weeks and no word from them, I called to see if there was a problem with my order. I was told that they might be a bit behind in shipping but my order would be shipped and I would be notified by email with a tracking number. That was over a week ago and I have contacted them by email asking for a refund if they can't fill the order. They are not responding. Unfortunately, I have done some research and find that this has happened to many customers. They seem to respond when the Complaintsboard.com gets involved. Thanks so very much for any help you might offer.

Ordered a wig from Wilshire on 1/29 but the wrong color was sent (delivered 2/7). I called and emailed numerous times trying to get assistance with exchange and there was never a response. I shipped the wig back on 2/14 and confirmed via my USPS tracking number that Wilshire received my return on 2/17. (A note that the return was within their policy criteria, in addition to the fact that they sent the wrong item.) Since the return arrived to Wilshire, i have received no acknowledgment of my refund or next steps. They continue to not respond to emails (via gmail or their web portal) and no one has ever picked up my phone call. Horrible experience. I just want my $267 back immediately and to warn others to NOT purchase anything from Wilshire.

I ordered a wig on 12/15 and haven't received it. I've tried contacting the company via email, phone, Fbook Messenger and haven't been assisted. Order #XXXXXXXXX (placed on [protected]:46:17) Billing Information: *** Box XXXXXX ***, *** XXXXX-XXXX United States T: XXXXXXXXXX Payment Method: PayPal Express Checkout Payer Email *** Shipping Information: *** XXXXX *** XXXXXXXXXX Shipping Method: Free Shipping - Arrives 2-9 Business Days - Free Shipping Item: TREND SETTER by *** SKU: XXXXXX Swatch Label: *** Quantity: 1 Subtotal $133.45 Discount (FREESHIP, 30% Off) -$40.04 Shipping & Handling $0.00 Grand Total $93.41

On Dec 28, 2012 I purchased an item from Wilshire Wigs for $129.47. I have been a customer for many years. I decided to return the item the same day and requested a refund. WW sent me an email stating they had received my return. They stated they refunded my account $119.00. The refund did not post to my account because the credit card had expired. When I supplied them with a new, current credit card, they did not place a refund on it. I have emailed them dozens of times. I have called them a dozen times. I have spoken with their "accountant" ***, who said he would look into it. It is now March 28, 3 months after my purchase and return. The WW Order #***. They owe me $119. and have refused to comply with their policy. I have lost all patience with them. Please help.

I ordered a wig on 12/25/22, it posted to my credit/debit card on 12/26/22. After about 3 weeks not receiving order, I sent an email and placed 2 voicemails stating I no longer wanted the oder sent. I received an email stating it had already been sent. I immediately requested a return shipping label and requested amount of approximately $177 and some change to be credited back to my card. I have not yet received funds added back to my Mastercard. Just earlier today I also emailed my bank to see if they can help in any way. I wish I'd have seen the horrible reviews from many people having pretty much the same things happening with poor customer service and taking longer than normal time for a refund back to credit/debit accounts. Any help will be greatly appreciated.

Order of $812.00 for a wig was placed Nov 8, 2021. Wig supposedly shipped USPS Nov 15. Nov 24 wig not received; *** - given no status. Nov 29 found wig was returned by UPS to Wilshire for untrue reason (apparently Wilshire canceled USPS shipment and rather shipped by UPS). Nov 30 asked Wilshire to reship. Dec 2 *** on status. Dec 3 Wilshire acknowledged had wig and would reship FedEx on Dec 4. Dec 9 requested FedEx tracking number as wig not received. Dec 10 again asked for tracking number; told that owner of Wilshire would contact me and provide number. I have yet to be contacted by owner nor provided shipping tracking number. SUMMARY: After numerous email and phone follow-up, have not received wig nor any information that would give me confidence that wig was reshipped as promised.

Beginning of Dec 2021 I bought a wig and paid $210.00 . It also said I would get 30 % off but that did not happen and I told him 2 times but he said nothing. The wig was 2 inches to short. Could see my hair at ears and my hair at neck ! He said return and add $79.00 and someone would add the 2 inches and I said ok. I also spent $8.69 for tracking He got the wig back at mailbox 8:47 A.M. the 22 nd Dec 21 my order *** and I leave my phone # and tracking # is : *** 09 . give all info each time I call and write but get no reply since sending the wig. I also could tell I was not the 1 st person to return it as there was no net and it was no secured. All new wigs have a net and are secured exp if expensive as this one. He owes me $210.00 plus $8.69 and it was a small wig NOT a medium as I ordred

On March 4, 2022 I ordered three wigs, order *** was sent to me, but it looked like a return item that had just been thrown in the box. The condition was terrible. The wig was Kitana and It was dried out and frizzy. I sent it back to Wilshire Wigs and left a message because they do not answer the phone. On March 17 I was charged for another Kitana wig that was sent priority mail. I thought that this was a replacement for the Kitana that was defective. I opened the box and was shocked. It looked like the same wig that I had sent back to them. It was in the same condition. It also was dried out and frizzy. I returned that one on April 7th. I have called and called and no one responds. I would like to receive refunds for the three wigs. Two that were defective and the Elle which I never received. Please can you help me?

I bought a wig from Wilshire wigs in *** i did not get it washed and cut until *** I realized then the hair texture is very rough and dry. I talked to *** from this business. she said she can not refund me but if i send it back she will send it back to the manufacturer. If they agree with my complaint they will send me a new one. If not they send the wig back to me. i sent to wig to Wilshire wigs on *** i did not hear from Wilshire wigs for a month. i called them on 7/26, talked to ***, she said she got the wig and sent it but did not hear from the manufacturer. she said she will call the manufacturer and call me tomorrow she never did, I kept calling many times. they never pick up the phone, there is always a recording. i left many voice messages. no one returned my calls. i left them many text messages on their website. No one respond to me. Two months have passed *** i did not get my wig back. PLease help.

I placed an online order with Wilshire Wigs on Sept 25 2021. I received a confirmation email stating they received my order and that they would begin processing it right away. Days went by and when I checked the status it still said processing. I tried calling the number on the website to get answers and I kept getting their voicemail. I then tried emailing and finally facebook messenger. No reply. On Oct 1 2021 around 4pm my time I got a call back from Wilshire Wigs. The girl said that my order is boxed and ready to ship and that I should receive it in 3-4 business day. That would be Oct 7-9th. They sent me an email with a tracking number for USPS and and update saying package is waiting to be picked up by the carrier. On monday Oct 4 I checked the tracking number and USPS says the label was cancelled. I again have tried to call again and sent another email with no response. They have taken my money and I cant get in touch with anyone during business hours.

On 1/31 I ordered a wig and clips totaling $201.36. Order# *** The money was taken out of my account within one minute. I was given a 7-10 day delivery time period. On 1/6 I checked on order and it said processing. I called several time the following 2 days most times the mailbox was full and when I could leave a message no one returned my call. I left detailed information such as tracking number name, and phone number. I left several messages on messenger and not one has been read. I left a google review and then all of a sudden I get a call for *** and then a *** and neither one was prepared for the call and had no information to give me and never called me back. I then get an email on 2/10/22 saying my order was shipped with tracking number *** . I checked tracking number and it says label created not at USPS facility yet. I check the tracking number on 2/11/92 and it says the label cancelled. They did not send my package and still have my $201.36. They lied to me in an email saying it has been sent and it hasn't.

I placed an order on Nov 18th they put thru charge on credit card.. cannot get a response on delivery .. I have left messages phone email and facebook order a wig on 11/18 they put charge on my credit card bill that date.. looked for my delivery a week later nothing I emailed them thru my order confirmation email.. nothing I called no one picks up left messages many times. I tried through facebook finally on the 4th of Dec someone gave me a tracking number ..first one was wrong. I had to go back again.. got the correct number and it said deliver Dec 5 by 9pm.never came said late.. I contacted them they said to check with my post office.. I have kidney disease and trying to avoid going out with covid but went .. stood in line for a long time. they told me at the *** md post office nothing on that tracking number but said its no where on the east coast.. so came home tried to contact them again .. nothing ..I filed a dispute with the credit card co.. I filed a report with the post office.. I messaged them again and again on facebook messages.. and no response.. I am tired of trying. I have no idea if or when this might show up.. they have been rude.. insinuating I didnt know how to track an order.. so I am done .. will never do business with them again.. rude and no help at all

On July 25,2021 I was charged to my American Express 347.95 for tape and mens hairpiece . I have called over 20 times and emailed at least 6 times as per 1 request to send photos of what I received from *** I sent such e mails and also spoke 1 time with ***. The tape issue was resolved and I offered to return a few "red" tapes they sent in error and I am still willing do so. The piece by ***, Cost approximately $265.00 with ventilating service . After numerous calls *** told me to send photos: which I did mutable tamest her and copied ***. It is now over 6 months, the piece was never returned and numerous calls, emails, messages from their web site and actual phone messages were not answered; the very rare times the phone is answered were empty promises. NO call backs or phone calls as to where the product is now. It has NOT been returned to me regardless of my efforts to remedy this. Wilshire lost the product. I have been a customer for over 10 years and this is the first and extremely frustrating issue. I would like to continue to do business with Wilshire, but I require either a call from a designee of *** as he knows the situation so the the sales department may reorder this item correctly, preferably *** or *** so no further issues, or just refund $265.00 to my Amex and we can begin new. *** Thank you for your assistance

TWO WIGS ORDEREDONLY ONE RECEIVEDTHAT WIG RETURNEDREFUND REQUESTEDNEVER PROVIDED I placed online order # XXXXXXXXX with *** Wigs on December 16. The order was for two wigs, with a total price of *** They immediately charged my *** account. One wig was eventually shipped to me, with a note on the shipping document that the other would "ship when available". The one wig we received was too small for my wife. I called them and talked to ***. I told her the wig was too small, and she told me how to return it. She also informed me that the non-shipped wig would also be too small, since it only came in an Average size. She said she would cancel that part of the order, and that we would be refunded all the money once I returned the other wig. I returned the other wig to them ( at our *** The return ship date was 01/04. I paid for an Adult Signature required to show receipt. I sent it Priority Mail 2-Day so it would get there within the time frame they allot. I received the following information from *** Your item was delivered at 12:47 pm on January 6 in NORTH *** XXXXX. The item was signed for by R *** Premium *** Available Status Delivered January 6 at 12:47 pm Delivered NORTH HOLLYWOOD, CA Since that date, I have called them on more than one occasion ( they do not answerhad to leave messages for ***), and have emailed them multiple times to ask for my refundall to no avail (they do not answer emails either). The latest email attempt was on 1/14/2021also with no response received.

History of Issue with Wilshire Wigs in Van Nuys, CA For Complaintsboard.com Complaint 04.03.2022 On 12/09 I ordered a Raquel Welch On Point (wig) in color Cinnabar from Wilshire Wigs (online order) for a total cost of $218.85 which included $35 for expedited shipping to my Ville Platte, LA location. Order # *** The color of the wig was far darker than expected, so I boxed it back up and returned it via Priority Mail, following their return instructions. I have the USPS print out that they received my return on 12/20 at 8:57am in Van Nuys, using the return label they provided. I requested a refund to my original payment method which was my Paypal account. I returned their merchandise in pristine condition, carefully packaged. I am asking for a refund of $173.90, which is what I paid, less the shipping charges I paid and less the $9.95 for using their return label. I have checked continually and the money has not been refunded to my Paypal account in spite of the fact I received an email from them stating they processed my return. I have attempted to contact them numerous times. Their showroom is closed due to Covid-19, but I have had success in the past reaching someone on the phone there, just not for this. On 1/17/22, I sent them a message asking about the status of my refund through their site. On 2/01/22, I called and left a voicemail on *** at 12:10pm CDT. On 2/02/22, I called their *** number at 6pm CDT, but got no answer and no option to leave a voicemail. On 2/03/22, I received an email stating they had received my return. The email said my return "had been processed," and I should see it post to my account in 5-7 days. The refund amount should be $173.90 which is $218.85 - 35.00 (expedited shipping) = $183.85 - $9.95 (return label) = $173.90 due back. On 02/28/22, I sent them a faxed request to please refund me for my return but received no response. I am at a loss what else to do and am requesting the Complaintsboard.com's help. Please, if you can help me