Imperial Tobacco Australia’s earns a 4.2-star rating from 1 reviews and 820 complaints, showing that the majority of smokers are very satisfied with products.
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champion ruby 25g rolling tobacco
Hi Team,
I'm a 7+ year smoker of champion ruby, i absolutely love it.
I often open a pouch to find some decent sized bits of tobacco stem and other "woody" matter, but this has never worried me.
What has worried me is that i recently opened a pouch of champion ruby to find quite a large rock of what appears to be quarts crystal, along with a smaller shard.
I have no idea how they would have got in there from your production line, but in any case, i would like reimbursement of my purchase, as i didn't pay nearly $40 per pouch to smoke rocks.
Please find attached a photo of my discovery.
Thanks,
The complaint has been investigated and resolved to the customer's satisfaction.
Parker and simpson blue 25's
Hi my name is Renee Richards and I have been purchasing Parker and Simpson blue 25's for about 3-4 months now, I enjoy the cigarette, they are great prices and with both myself and my partner smoking it works well with financial needs. I purchased 8 packets of these smokes from Woolworths in Parramatta spending $207 and in every packet I opened there wa...
Read full review of Imperial Tobacco Australia and 12 commentsjps eternal red 25g pouch
I bought this pouch about half an hour ago. Opened it up and there are pieces of stick the size of a smoke in the tobacco. I emptied it out into a ziplock bag and there were heaps of them! I've never had an issue with this tobacco but this is ridiculous! Im now left with 3/4 of a pouch because the rest is unsmokable. Needless to say i'm not happy.
The complaint has been investigated and resolved to the customer's satisfaction.
50 gram pack champion legendary ruby
When purchasing last pack and opened it all the tobacco was really fine and small compared to normal. It was like crumbs in the bottom of the packet but the whole packet was like it. Request replacement or money back. As tobacco is so costly I cannot afford to post for proof as I will not have any to smoke and expect quality tobacco for this price. Purchased on the 5/1/2019. from Woolworths Wynyard Tas.
The complaint has been investigated and resolved to the customer's satisfaction.
white ox rolling tobacco
I purchased a 50gm pack of white ox.
One piece of stem was sharp enough to cut my thumb. Another smaller price in the same pack was rolled and burned a hole on my table! The batch is 8f181j1 1554.
I'm seeking compensation of another pack of tobacco at the least please.
My name is Oren Cohen.
My address is 2/66 Yorktown parade maroubra 2035.
Thank you,
Oren.
The complaint has been investigated and resolved to the customer's satisfaction.
champion ruby
Been buying champion for a few years now I love the smoke it's nice and smooth even after a week drying out, but it's not the first time I've found rat [censored] in it unfortunately, as previously said in complaints we don't wanna pay whatever extortionate amount to smoke stems and animal crap, plus it makes me wonder what happens over there, generally cockroach and rats go together and I can't spot cockroach waste, plus if your gonna use pest control other than traps (which are not gonna do the job) there's gonna be things dying in the tobacco full of poison :/
Thanks for reading
Regards Scott
The complaint has been investigated and resolved to the customer's satisfaction.
champion ruby ryo tobacco
Over the last couple of months I have noticed a decline in the quality and taste of champion ruby tobacco.
I have been smoking champion ruby a long time and the pouch that I currently have tastes more like dry grass or chauf.
The tobacco is dryer, lacking in flavour and is nothing like it was a year ago.
Not enjoyable at all, seriously considering changing brands.
The complaint has been investigated and resolved to the customer's satisfaction.
champion ruby 50g tobacco
Purchased a 50g pouch of tobacco from woolworths on the 22.11.18 and opened the pouch this morning the 24.11 and pulled out this decent sized leaf, at 81 odd dollars a pouch you dont really want it to be filled with these, was wondering if this is normal and thats just what you get or if somethings wrong with the item, would like to know a bit more, please see photo attached.
The complaint has been investigated and resolved to the customer's satisfaction.
white ox
Hello I've been smoking white ox for many years and never had a problem until recently I purchased a pouch and it was stale and off, the tobacco is completely dry and brittle with a smell to it, normally it's soft and fresh and doesn't come with the smell that this particular pouch has I'd never normally complain but with the price these days I'm not just going to accept it, I want some sort of resolution otherwise I'll be changing to another brand of tobacco . The smell and taste is sickening and almost makes me want to quit smoking .
The complaint has been investigated and resolved to the customer's satisfaction.
I have been smoking white ox for 32 years 23 of them in jail I have never complained as it is not in my nature but yesterday I bought a 50g pkt of ox and it is dry with no smell and when you roll one to smoke it burns half way down the rollie. I am not happy as I spend more than $200 a week on ox.
MY NAME IS DAVID ZAMMIT AND MY ADRESS IS 24/6 ELPHINSTONE RD SOUTH COGGEE 2034.
PLS GET BACK TO ME ASAP MY NO: [protected]
THANKYOU YOURS SINCERELY DAVID ZAMMIT
horizon blue 50s
I purchased a packet of Horizon Blue 50s on 22/11/18 from my local milkbar and after opening the packet there were only 47 cigarettes. The packet was sealed and also had the foil so I am not sure why there was less than the packet size. I have never had any issues in the past. I was unable to take them back as I opened them once I returned home.
I would like either a refund or replacement.
The complaint has been investigated and resolved to the customer's satisfaction.
horizon 50 mg tobacco
i placed a complaint and sent the packet back to you in one of your envelopes and when i just called i was told that "NO" i did not complain and that you ever received the envelope ?..
i am disappointed in your treatment of this case as i sent nearly a third of a pack of dust back to you that as a invalid pensioner i "CANNOT" afford to do and as we are now paying around the $80 per pack means that i am in a position after 50 years of smoking i have no chance of giving up so i will just have to change brands that are not one of yours
The complaint has been investigated and resolved to the customer's satisfaction.
white ox tobacco
I've been smoking white ox for years, the last month it has been crap, I've found sticks/ twigs inside my pouch, it's not the same colour anymore. I smoke white ox because it's the only tobacco that doesn't make me cough but in the last month that has changed also not to mention it's the most expensive brand you think you would be getting what you lay for but not lately.
The complaint has been investigated and resolved to the customer's satisfaction.
champion legendary rich red 50g
To whom it may concern,
I have been smoking the subject tobacco for the past 15 years and I'm getting more frustrated by the amount of non-smokable contents in each pouch (branches and poorly processed leafy material). It all adds up to approximately 3-5g per pouch.
Also, the strength of the tobacco seems to very from what I'll call normal, to very strong. This makes me think that it is another brand/blend that has been incorrectly packaged.
With prices on the rise, none of the above is acceptable.
Granted, I have recently moved house/address, but your product should remain consistant.
I'm considering changing brand in an effort to find better taste and value for money.
I hope this feedback is of some value to you.
Regards
Tim
The complaint has been investigated and resolved to the customer's satisfaction.
jps loose tobacco red 25g
This tobacco is by far the worst in the market. The tobacco itself is always completely dried out too much. You always get big chunks and sticks which aren't smokable and when you smoke it, it burns more than twice as fast as every other brand. I have actually thrown my last pouch out because of the fact that it has been making me wheeze terribly and cough up soo much more stuff than usual.
I know all tobacco isn't safe, but I think this a dangerously unsafe product to consume.
Absolutely without doubt the worst tobacco on the market.
The complaint has been investigated and resolved to the customer's satisfaction.
25g pouch of tobacco jps brand
I went to safeway yesterday got a pouch of tobacco jps 25g was $33 odd yesterday now how does it change in exactly a day to being $37 a pouch from same store same tobacco an inside the pouch isnt even chopped tobacco its like they just put a tree in there ridiculous prices for poor quilty im not impressed with the efforts gone into produceing decent selling quilty product
The complaint has been investigated and resolved to the customer's satisfaction.
roll your own pouches
The quality of the tobacco is extremely poor its far too dry 75% of pouch tobacco is dust, it burns twice as fast as other quality tobacco, other tobacco goes out when left in ashtray yet JPS will burn through when left in ashtray. With the price of tobacco being so expensive in Australia you are not getting value for your dollar. the taste of the tobacco is extremely harsh and foul. I will never buy this product again. You are really letting your customers down.
There was a piece of bark in the tobacco and it shouldn't be there I have a photo of it I have been smoking since I was 12 and this isn't the first time I had trouble with this
jps abundant gold tobacco
Hi, wondering what is going on with the jps tobacco, ive purchased 2 x 25g pouches in the last 2 weeks and they were both very dry and crumbley . Virtually burn away, not impressed at $34.95 a pouch should be better than that surely. I only purchase my tobacco from woolworths or coles and wondering if they have too many in stock so theyre in storage too long or is it a manufacturers problem.
The complaint has been investigated and resolved to the customer's satisfaction.
wood or branches in tobacco pouch
Hi I'm Joseph Abraham
I've been smoking your white ox for over 25 years ..
I'm complaining about the other stuff besides the tobacco in the pouch ...
Every time I open a pack I'm removing at least 5-6 grams of branches and it's just not fair ..
The tobacco has gone up and I'm not getting my money's worth ...
I'm sure you get this complaint often...
The complaint has been investigated and resolved to the customer's satisfaction.
parker and simpson 25's
Hi my wife and I have been smoking for many many years and with the prices going up and up and being the jps extra kings 20's cigarettes price went up another 20 dollars per carton me and my partner amanda decided to try the parker and simpson red 25's which were on special. A week and 2 cartons later, we went back to the jps extra kings as they dont burn your fingers like the smaller cigarettes and usually taste great. The parker and simpson red 25's cigarettes seem to have a gumleaf type smell and taste in more than half of them, with thicker unburnable pieces in some. I tried to return the unused packets 2 days into trying them but the woolworths staff said they couldnt accept returns on the remaining full carton and 3 packets that were still unopened on the day, and eventually gave me a email address and a phone number so I could send them back to have them refunded or replaced. The phone number didnt work So we continued smoking the cigarettes until today. Ive saved 5 or 6 of each of the 16 packets of 25's and their packets. Though I have put them into 5 of the packets and will post them back to you in my lunch break today. Ive added the plastic wrappers from the cartons and the receipt from woolworths. With our names and address inside with a photo copy of our licenses. Please call when they arrive. Thanks - Shenan and Amanda
The complaint has been investigated and resolved to the customer's satisfaction.
I bought a pack of Parker & Simpson red 25's and had 3 sticks without the filter and the join between the filter coloured
paper " sliced" and just "hanging" to the edge of the stick. The bar code for the pack is [protected] and the number at the base of the pack is 903517:15 just in case you wish to check on the batch for future reference
tobacco
I purchased JPS endless blue tobacco today & its very dry, I always buy this tobacco, but today it's very dry & unpleasant, for the price I pay for the tobacco I do expect a fresher smoke
Will some one look into this?, will something be done?, I pay good money for a product I do expect it to be decent, this how ever is very disappointing n I feel ripped off
Overview of Imperial Tobacco Australia complaint handling
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Imperial Tobacco Australia Contacts
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Imperial Tobacco Australia phone numbers1800 677 9531800 677 953Click up if you have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 21 21 users reported that they have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number Click down if you have unsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 25 25 users reported that they have UNsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number
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Imperial Tobacco Australia emailsita@micromex.com.au100%Confidence score: 100%Support
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Imperial Tobacco Australia address121 Winterstoke Road, Bristol, BS32LL, Australia
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Imperial Tobacco Australia social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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In the past 5 to 6 years champion ruby is turned [censored], full of stems and black tar like lumps, paying big prices for it these days, champion ruby need to get there act together, not happy