The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Imperial Tobacco Australiawhite ox tobacco

S Nov 20, 2018
This review was posted by
a verified customer
Verified customer

I've been smoking white ox for years, the last month it has been crap, I've found sticks/ twigs inside my pouch, it's not the same colour anymore. I smoke white ox because it's the only tobacco that doesn't make me cough but in the last month that has changed also not to mention it's the most expensive brand you think you would be getting what you lay for but not lately.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Imperial Tobacco Australia's response · Nov 20, 2018

    At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

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