The complaint has been investigated and
resolved to the customer's satisfactionResolved Imperial Tobacco Australia — jps gold 26's twin pack number [protected]
resolved to the customer's satisfaction
I purchased a twin pack of JPS gold 26's twin pack from Woolworths Corrimal on Saturday 14th April 2018 for my son Luke to smoke as I am not a smoker. I paid $54.00 for them using my Visa card. So there is proof on my bank statement that I purchased this packet on the date mentioned. Upon smoking the first packet of cigarettes in the twin packet Luke noticed that some of the cigarettes didn't have the flavour or strength he is used to smoking. So he tipped out all of the cigarettes from that packet and noticed that some cigarettes had numbers on them in different positions near the butt and dome had no number on them at all. He showed me and informed me of this peculiarity and felt that the packet he was smoking must have been tampered with or old stock stale cigarettes placed into that particular packet. He then refused to smoke the rest of the packet and requested the other unopened packet from the twin pack. I asked him to check out the number positions on the new packet and all of the numbers were exactly the same and in exactly the same position below the filter. On my next visit to Woolworths in the early evening on 14.4.18 I mentioned this to a Woolworths employee who then asked the person in charge of the cigarettes what could be done as it was a very strange thing to have cigarettes in onepacket not packaged exactly the same. The surpervisor said I had to contact your company. So I have taken photos of the remaining cigarettes with their inconsistencies and forward the photos to you, if I'm able to do this. As you know the Australian govt collects huge taxes on cigarettes so one cigarette costs at least $1.00 if not more. I am seeking some compensation with regards to a few cigarettes that my son refuses to smoke due to their staleness and lack of flavour and the inconsistency with their number and no numbers. There are 8 left from the packet I am complaint about that display three differently labelled cigarettes in one packet. Thank you for your time.
The complaint has been investigated and resolved to the customer's satisfaction.