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CB Furniture Stores IKEA Complaints #342-361
IKEA

IKEA review: refund policy fraud

I
Author of the review
12:33 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

I bought a stand alone cabinet from ikea, like 95% of your their products required assembly. I bought it home and assembled it perfectly, but it turn out to be too big for my kitchen. Since I shopped at ikea many times, I have asked and was told that I could return any furniture even after assembled from various sale associates and customer services. Anyway, thinking that it would not be a problem for me return after lugging that big cabinet on my small truck about 30 miles away to ikea in palo altos, ca, only to get rejection. Ikea assistant store manager, bret only reason is that assembled furniture cannot be return even though it did not mention anywhere on the receipt. He cannot be reason with even though I talked to a customer service on the sale floor who told otherwise. It seems like bret already made his mind that he will not except return. He would not even offer store credit or charge a restocking fee which I would even agreed to not wanting to lug that huge cabinet on the highway again. The bottom line is, ikea will not refund as promise on their receipt and promise by their customer services and sale associates. I would not attempt to drive the cabinet back to ikea if I was told that I could not return assembled furniture. I am sure this happened to many unhappy consumers out their.
I will never ever shop at ikea again

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  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
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    +32 27 191 922
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    +45 70 150 909
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    +358 934 829 400
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    +33 969 362 006
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    France
    +49 61 929 399 999
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    +353 15 413 300
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    Ireland
    +39 278 629 900
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    +47 91 502 340
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    +48 222 750 000
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    Poland
    +351 800 203 020
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    +34 900 400 922
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    +46 775 700 500
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    +41 848 801 100
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    +86 400 800 2345
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    China
    +852 31 250 888
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    +81 570 013 900
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    Japan
    +966 920 004 532
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    +65 67 866 868
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    Singapore
    +82 16 704 532
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    South Korea
    +886 412 8869
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    +66 27 087 999
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    Thailand
    +1 (815) 592-4247
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    +1 (647) 746-4611
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    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
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    National Public Relations Specialist
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  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
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