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CB Restaurants and Dining IHOP Food service & customer service
IHOP

IHOP review: Food service & customer service

R
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7:30 am EDT
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Good morning,

I would like to share my concerns about the service received at one of your stores located at 11710 Morris Bridge Road Temple Terrace (36-180). First, this store needs a professional chief brought in to train your staff who is preparing the meals for the customers. The elderly man that is cooking cannot keep up with the orders given causing food to be under cooked and not prepared safely. Second, the window that the food sits on while waiting for service to the customer is too high for the service staff to reach. Also, food is waiting in the window too long which become cold, and the service staff is having to return meals constantly back to the window to heat up. Third, service staff are constantly complaining about having to return food that is cold on several occasion. Fourth, this store need Customer Service Training blow ups is bad for business which can hurt in the long run with your reviews. Also, I have a deep concern about the service staff needing hair nets to cover long hair that is also seen hanging around the food served. Please send management to this store to correct the issues. I am in hopes that your address these concerns so that myself and others the consumers can enjoy coming out for a dynamic breakfast.

Thank you.

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