IHOP review: bad communication

June 5th, 2010 10:34PM

I go to a IHOP once every week in Rockville, MD. Today, along with my friend, we went to another IHOP located in Gaithersburg, MD.

1st complaint:
When we paid our food bill, we paid with a $25 gift card we had, along with a $5 coupon. Then we told Sylvester (person at the cashier) that we decided to add more money to earn another $5 IHOP coupon. We asked him how much money was left on the card and he told us there was $4.99. Then we told him to add $25 dollars to it. However he only added $20.01 onto it to make the gift card have $25 even. When he gave our gift card back, he told us that we are not illegible to earn a $5 coupon. Even though we asked him to add more onto it, he told us "Too late. If you want to earn a $5 coupon, you need to speed another $25. Not this time".

2nd complaint:
My friend and I could not communicate with him so we asked for the manager. Sylvester said, "Manager is not here". From my experiences, I know that when a restaurant opens until closing time, the manager has to be present. I clearly explained this to him and then later he told me, "Who said no manager? I am the manager here!"

3rd complaint:
I asked for him the name and phone number of another manager, with a higher position, to handle the problem. He wrote on a small piece of paper, the name "WIll" along with a phone number that made out to be "[protected](", slapped the paper onto the table, told me, "I am very busy. Good night." My friend and I had no choice but to leave. When we angrily got into our car, I looked onto the paper and noticed that the last number in the phone number was simply "(". I got out of the car and had to go back in to look for him. He asked me what I was looking for. I asked him what the last number was and changed it to a "4". I didn't believe him and when I returned to the car, I used my cell to call the number "[protected]" and got a fax machine. I became even more furious!

I really wish for IHOP to apologize to me for Mr. horrible behavior and do something about the inconvenience I went through tonight. I will forever keep the small piece of paper as evidence, that Mr. Slyvester/manager wrote with beautiful hand writing, until the IHOP company returns a suitable answer.