ComplaintsBoard Airlines and Air Travel IcelandAir Refund for extra services not used due to flight cancellation

IcelandAir review: Refund for extra services not used due to flight cancellation

KristenH717 of West Mifflin, US

Jul 29, 2025 2:12 pm UTC

Verified customer

Featured review

On 7/27/25, we were scheduled to fly from Amsterdam to Iceland, then Iceland to Pittsburgh. We paid for extra luggage on their website on 7/26/25. The morning of July 27, 2025, we were informed that our flight had been cancelled. I requested a refund for the extra luggage fees, but was told that they do not refund extras, even when the airlines cancel the flight. This is absurd to me.

Claimed loss: $300

Desired outcome: $300

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United Kingdom & Ireland

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IcelandAir emails

sales@icelandair.is

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Reykjavik Airport - 101, Reykjavik, Iceland

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