CB Airlines and Air Travel IcelandAir

IcelandAir review: Refund for extra services not used due to flight cancellation

KristenH717 of West Mifflin, US

Jul 29, 2025 2:12 pm EDT

Verified customer

Featured review

On 7/27/25, we were scheduled to fly from Amsterdam to Iceland, then Iceland to Pittsburgh. We paid for extra luggage on their website on 7/26/25. The morning of July 27, 2025, we were informed that our flight had been cancelled. I requested a refund for the extra luggage fees, but was told that they do not refund extras, even when the airlines cancel the flight. This is absurd to me.

Claimed loss: $300

Desired outcome: $300

Confidential Information Hidden: This section contains confidential information visible to verified IcelandAir representatives only. If you are affiliated with IcelandAir, please claim your business to access these details.

0 comments

Add a comment

IcelandAir - charged $75 fee for website error, hung up on 11

Resolved

IcelandAir - bad plus late service 3

Resolved

IcelandAir - delay and bad service

Resolved

IcelandAir - no reimbursement for a change fee due to death in the family

IcelandAir - cancellation fees 1

IcelandAir - Airline cancels flight but offers no refund

IcelandAir - Inconsiderate ground staff

IcelandAir - Lost baggage

IcelandAir - missing luggage

IcelandAir - Seating

View all IcelandAir reviews and complaints

IcelandAir Contacts

IcelandAir phone numbers

+354 505 0100

Click up if you have successfully reached IcelandAir by calling +354 505 0100 phone number 5 5 users reported that they have successfully reached IcelandAir by calling +354 505 0100 phone number Click down if you have unsuccessfully reached IcelandAir by calling +354 505 0100 phone number 17 17 users reported that they have UNsuccessfully reached IcelandAir by calling +354 505 0100 phone number

Iceland

+44 207 874 1000

Click up if you have successfully reached IcelandAir by calling +44 207 874 1000 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +44 207 874 1000 phone number Click down if you have unsuccessfully reached IcelandAir by calling +44 207 874 1000 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +44 207 874 1000 phone number

United Kingdom & Ireland

+1 (800) 223-5500

Click up if you have successfully reached IcelandAir by calling +1 (800) 223-5500 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +1 (800) 223-5500 phone number Click down if you have unsuccessfully reached IcelandAir by calling +1 (800) 223-5500 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +1 (800) 223-5500 phone number

United States & Canada

+32 80 076 029

Click up if you have successfully reached IcelandAir by calling +32 80 076 029 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +32 80 076 029 phone number Click down if you have unsuccessfully reached IcelandAir by calling +32 80 076 029 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +32 80 076 029 phone number

Belgium

+45 33 702 200

Click up if you have successfully reached IcelandAir by calling +45 33 702 200 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +45 33 702 200 phone number Click down if you have unsuccessfully reached IcelandAir by calling +45 33 702 200 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +45 33 702 200 phone number

Denmark

+358 975 998 200

Click up if you have successfully reached IcelandAir by calling +358 975 998 200 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +358 975 998 200 phone number Click down if you have unsuccessfully reached IcelandAir by calling +358 975 998 200 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +358 975 998 200 phone number

Finland

+33 144 516 051

Click up if you have successfully reached IcelandAir by calling +33 144 516 051 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +33 144 516 051 phone number Click down if you have unsuccessfully reached IcelandAir by calling +33 144 516 051 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +33 144 516 051 phone number

France

+49 69 299 978

Click up if you have successfully reached IcelandAir by calling +49 69 299 978 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +49 69 299 978 phone number Click down if you have unsuccessfully reached IcelandAir by calling +49 69 299 978 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +49 69 299 978 phone number

Germany

+31 205 213 955

Click up if you have successfully reached IcelandAir by calling +31 205 213 955 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +31 205 213 955 phone number Click down if you have unsuccessfully reached IcelandAir by calling +31 205 213 955 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +31 205 213 955 phone number

Netherlands

+47 22 034 050

Click up if you have successfully reached IcelandAir by calling +47 22 034 050 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +47 22 034 050 phone number Click down if you have unsuccessfully reached IcelandAir by calling +47 22 034 050 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +47 22 034 050 phone number

Norway

+46 86 909 800

Click up if you have successfully reached IcelandAir by calling +46 86 909 800 phone number 0 0 users reported that they have successfully reached IcelandAir by calling +46 86 909 800 phone number Click down if you have unsuccessfully reached IcelandAir by calling +46 86 909 800 phone number 0 0 users reported that they have UNsuccessfully reached IcelandAir by calling +46 86 909 800 phone number

Sweden

More phone numbers

IcelandAir emails

sales@icelandair.is

100%
Confidence score: 100%

Support

IcelandAir address

Reykjavik Airport - 101, Reykjavik, Iceland

IcelandAir social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 09, 2025
View all IcelandAir contacts