Hyatt reviews and complaints 1
View all 140 complaintsHyatt - deposit was taken and would not refund after cancellation
My daughter and I looked for the perfect place for her wedding scheduled for 1/4/2020 and we chose Hyatt Regency Clearwater Beach Fla. I had to put down a deposit of $3375.00 which isn't easy for a single parent. Her fiance got in some trouble and will not be able to be present for the wedding so I had no choice but to cancel her venue. This cancellation was done via online and I was told my deposit of 3375.00 would not be refunded. I would fully understand had it been closer to the wedding but over a year and no refund? This seems unethical I will be checking with the Florida Attorney General on this issue. This has certainly left me with a terrible feeling about Hyatt. I will never do business with this company again and will make sure everyone I know hears about this. I work for a major auditing firm and will be voicing my concerns about this.
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