Hunter Douglas
reviews and complaints

Good blinds till a repair is needed. Then they refer you to alternate companies to service them. Their suggested repair company wanted $300 just to take them down to take back to their shop. The repair would have been another $300 or more.

The products made and installed by this company are the worst. It is a surprise they have not gone bankrupt yet. Just today, the shades installed by hunter douglas has began going up and down by themselves and it's impossible to stop. It is as if someone has hacked into it and controlling it, or it has just come to life and moving by itself. Additionally, if you want it fixed, it'll probably cost you a few hundred bucks if not more. At this point, it's probably cheaper and easier to rip these shades all out. I strongly suggest people to divert away from this company.

I was an interior designer (for 15 yrs in ***, TX) & promoted Hunter Douglas as one of the best window products around for my clients. We moved to CO & of course I outfitted our new house with all duette products. Why not with their wonderful lifetime warranty? Flash forward 14 years: I took in 4 shades for repair: I was told that I would be charged $90 apiece for 3 of the shades & that the motorized shade would not be repaired at all! I really regret that I promoted this product under false reassurances of their warranty. *** former owner/designer of YOURS BY DESIGN, ***, TX

We covered our entire house in HD Duette Literise blinds. Overall nice product, although the pull tabs at the top and bottom keep breaking. However, we have 1 window that's around 5 feet in width and it breaks almost every year, often with a loud crash as it falls from the top. HD keeps fixing it, but makes us pay shipping, and we're out a blind in our master bedroom at street level in the middle of ***, so that's far from ideal. I've spoken to a couple sellers of HD products and they all said they're shocked that Hunter Douglas hasn't discontinued making LiteRise for anything wider than 1-2'.

Stay away from Hunter Douglas products! I had them installed in my house, spending some thousands... and when one of the sheer shades mechanism stopped working, just 3 years in use VS 10 years warranty... Hunter Douglas didn't want to assist with a cheap excuse that the product was a private label. That is quite laughable and cheap excuse when you see Hunter Douglas labels all over the installed product. I have pictures to prove on anyone is interested. Going to write more reviews in other sites and our legal will also get involved. Hunter Douglas.. just take the money and don't honor its product warranty!

I ordered $11,000 worth of shades in April , from a Hunter Douglas dealer out of Northern ***. As of December , I still dont have all of my shades. They have cut the wrong size shades 4 times each time they come to my house and find that the shades dont fit (either too small or too large). I just had my fourth failed installation today. Hunter Douglas also does not expedite my order, despite how long Ive been waiting, so it ends up being 6-8 weeks to cut new shades and get an installation appointment each time. I dont understand what is going so wrong that they keep cutting the wrong size shades.

Such a professional company committed to excellence and stands behind their products, we purchased their product Wood blind and Silhouette through one of their suppliers 'Aero Drapery and Blind' in MN, we are very happy with the Product. Hunter Douglas Installation Service team member Todd did such an excellent work, he is knowledgeable, respectful, and made sure everything is perfect, Hunter Douglas is never into cutting corners, if there is any thing no matter how little it is, they replace the hole blind for another perfect one. My family and I are highly respect and admire their product and service, and highly recommend it.

A Complete Disaster Avoid at all costs. Their supply chain is completely broken and they are months behind on custom orders. Our order was submitted in June for August delivery and now the *** is November We have to sleep in the kitchen and the closet because we have no blinds. One of us who needs blackouts to sleep well, sleeps in a tent of sorts to avoid the migraines that the insomnia causes them. We have used their shades and blinds before and never had a problem. Now the supply chain is used as an excuse for shoddy service and horrible attitude This afternoon we waited for 43 minutes on hold for the installer who had the guts to tell my wife to call [quote] when she is in better mood [end quote] Well, she is in a foul mood because she cannot sleep because you incompetent company is months behind in delivering our blinds that have been paid in full since June. Avoid at all costs. Go to a local *** company instead.

I purchased *** Shades for 2 windows, inside flush mount. I hired a professional installer to measure the windows and he sent in the measurement to Hunger Douglas. The shades were installed and they are both 3/4" higher from the window sill when it should be around 1/4". These shades were not cheap, I paid 3k for 2 windows and it looks unprofessional and obvious that they are too short, not to mention the light that goes through. My installer said that is not right and called the company and they agreed it was too short and replacements would be ordered. My installer came out a second time to measure and he said he had the exact same measurement as the first time. After many months of waiting, the replacement shades arrived. My installer came to install the new shades. I ask him to confirm if the replacements were longer than what I already had. Unfortunately, they were the exact length, so no use in getting it installed. The representatives at Hunter Douglas said what I received is within the acceptable threshold and they will not provide longer shades. This is very disappointing that Hunter Douglas made the same mistake twice and will not make this right. Mistakes happen, but how a company responds is key. You take your changes with this company.

Hunter Douglas is not what it use to be. I have had Silohuettes since the 1990's. We moved and this new house also has Silohuettes. I payed thousands of dollars to have matching Silohouette and Luminex blinds put into our bedroom. I wish I were able to post pictures (will do this on Facebook, Twitter, etc) that I have sent to HD to show how the two blinds do not match even though the colors ordered were the same. No one at HD will come out to see the blinds, they tell me it is the walls. My house freshly painted white and I specifically ordered the two blinds in white. The vanes in the Luminex make the blind yellow, it is not the fabric, it is the vane that discolors the whole blind. DO NOT BUY HD IF you wish to match Luminex and Silohuette blinds and place them right next to each other. I contacted the company immediately the day they were installed, now months later they refuse to even acknowledge the problem and say it is the walls that make things look yellow. It is a sad time when a Colorado company doesn't service their customers. I have been in Colorado for over 25 years and Hunter Douglas was originally the best blinds you could buy. I would not recommend them to anyone for the price that they charge and if there is a problem, NO HELP! With the reviews I have read and how I have been treated, I can't understand how Hunter Douglas deserves a A+ from the ComplaintsBoard.com?!?!?!?!?!?!?! Must be the reputation they had in the 90's.

Hunter D Consumer Support has failed to be supportive in resolving a Pirouette with PowerView Motorization window covering replacement problem. The seller, an authorized dealership, offered to cover the cost to replace a recent order -- necessitated by the mistakes of one of this business's designers -- however, the demand was that I first pay in full for the faulty replacements already hanging . As a third time Hunter D purchaser from this business, my request had been to simply replace what was already hanging. The only change was to be the choice of fabric, as the fabric on the previous shades had been discontinued. All had gone well in the past. I signed the order form without reviewing. What could go wrong? Answer: Everything -- wrong colors, wrong vane sizing, only two remote controls for entire house though two for each bedroom as before (wall mount and handheld) had been requested, another shade is not only the wrong color, but is hanging off level. Also, a large shade, covering glass sliding doors in a ground level bedroom, is sporadically defective, failing to descend or open correctly. When an attempt was made to reconcile differences, the designer claimed never to have made a mistake in the past and and it would be my word against the designer's. After requesting that I allow Hunter D Support to assist me, ensuing dialog between Customer Support and the Dealership owner proved inadequate, escalating the conflict. Further, Customer Support recommended I stop using the defective shade until repairs could be made -- even though aware the shade is in my husband's bedroom, my husband (81 years old) has suffered a massive stroke, requires 24/7 supervision, and has problems processing people, so being without a shade is not a viable option. I am the sole caregiver. Also, this is one of the shades the Dealership has offered to replace. The problem is the Dealership is the problem. Efforts to bring difficulties to the attention of Hunter D higher management have not been successful. Rather than being helped, my desire for efficient, effective PowerView Motorization has, instead, opened the window to a power view focused on price and product minus that of ultimate customer satisfaction. To Feel Light Transformed suggests tranquility. Unfortunately, the actual accomplishment has so far proven to be a challenge -- and insurmountable. Real help apparently not affordable.

Purchased blinds order 387281July . Blinds are faulty and after one repair call still faulty and unable to operate properly.

Hunter Douglas does not support their claims for a 7-year warranty on it's operational string. Both honeycomb shades in my house broke within 2 years. When I contacted them, they said the product warranty only applied to the original owner, but their 7-year warranty claim is on their website. I sent my honeycomb shades to a Hunter Douglas dealer (***) which repaired it and charged me $79, but they knew it would break and could not provide any warranty for the repair. After about two months, one of the honeycomb shades broke again. When I sent email to Hunter Douglas customer service, they simply ignored my email.

I pruchased hunter douglas blinds from a blind source retailer for $2290 on 12/31 /2020 and the blinds were installed on 2/23. The hunter douglas color samples that were presented to me do not represent the color of the blinds in use at night When the samples were presented during the day, they represented a very neutral off white color, and is what I was expecting the blinds to look like in my house. At night, the blinds are a very yellow brown color and do not represent what the sample during the day looks like at all. I was not informed that the blinds would change from a neutral off white to dark yellow brown at night. I provided pics for comparison. Hunter douglas should be held responsible to provide re-sellers with SAMPLES and PICTURES of what the blinds will actually look like at night, when in use as intended. I want hunter douglas to support and compensate the retailer and/or myself directly for an exchange to a product that is white or off-white as presented.

We purchased 14 Hunter Douglas banded motorized shades at end of 2020 and April. When you have to change the rechargeable batteries some of the shades will not reprogram back to the height they were, even after resetting them and reprogramming them, I have gone back to the *** in Las Vegas (where we purchased these shades) to get this resolved as we had to have techs come out twice to fix this issue. They also had to play with the shades to get them to align. Hunter Douglas sent *** an email stating programming the shades was very simple and that is all you need to do to fix them. This is not true as we have tried reprogramming, doing a hard reset but the shades will not align again. This is beyond frustrating. We love the shades and not looking to replace them but there is an issue with the motor on some of the shades that is making it difficult to program them after changing the rechargeable battery. We might need new motors on a few shades

I have 4 shades that we purchased and installed October . Here are the details on the shades "4/ *** shades with ***, with 1 remote control + 1 *** Hub". These shades (different one every day) have had problems since install where either i have to mildly shake them or perform a shade reset. Last year I worked with my dealer and got 2 of the shades sent to Hunter douglas, It cost me $300 just for someone to come home and ship the shades to Hunterdouglas. Now a year later they are acting up again. After spending ~ $3000 on these shades, is the expectation to send an additional $300 every year to just keep these shades running? I have changed the batteries which does not help. I already reached out to customer service and their standard response is work through the dealer which means incur additional service charges to ship and getting these shades fixed. So much for the lifetime warranty and in this case I am still under the 7 year warranty. Quite honestly they have never worked from day one which is not right. I have other manual operated shades from Hunter douglas which all seems to be good so far. To concluded I have started to regret my purchase and investment of a good amount of hard earned dollars. I am really out of options other than babysit the shades everyday. Does hunter douglas stand behind their products and help customers like this rectify this issue?

I purchased 2 Hunter Douglas blinds in February . The blinds were purchased through Linen Chest. The blinds are said to have a lifetime warranty. In November , one of the cords on the blind broke. I called a local company that represents Hunter Douglas, and with the model number they contacted Hunter Douglas and confirmed that the blind would be replaced. As an action item, I was asked to send the current blind to Hunter Douglas for repair or replacement. Shipping cost was $75. The blind was shipped. A few weeks after, I received a message indicating that Hunter Douglas wanted a copy of my receipt, and there was mention of potential denial of warranty. I called Hunter Douglas, they assured me all would be OK. The following week, I get asked to send another receipt, and I clearly stated that I only have 2 Hunter Douglas blinds in my possession and that is the correct receipt. I escalated by calling Hunter Douglas, and the issue seemed to be that my blind had a sticker that said it was 70.5" in length, and my invoice stated it was 70.125". I asked for someone to measure the actual blind, but that was not done. I measured my window opening, it is indeed 70.125". After going back and forth, Hunter Douglas opted to charge me $25 for a replacement blind. That was agreed on December 10th. On January 13th, I picked up the replacement blind and it is too big. It has a sticker for a manufactured size of 70.5", and the it will not fit in the 70.125" opening. After 2 months of having a bed sheet to cover my master bedroom window, and all the back and forth with Hunter Douglas I am very much frustrated and want my full money back.

I have been a Hunter Douglas customer for years and my experience has been nothing but great. However, recently I made a purchase of 6 Silhouettes and one Luminette. The Silhouettes have been ordered to be done side by side for six windows that are all next to each other. When the order came in, 5 out of six of them were lined up properly. One was completely off and could not be adjusted. The installer that came in was a very experienced and he spent a long time on the phone with HD as well. However, nothing could be done, as this one Silhouette was done wrong. After a back and forth with Hunter Douglas, they agreed to redo just one out of 6 shades. The installer had to send them one of the correct ones to ensure the proper alignment. It took almost 4 weeks for the replacement to come back. To our great surprise and disappointment the new shade did not align properly and was short than it was supposed to be. It has now been more than 2 weeks since HD sent the replacement that was supposed to be done side by side. I paid over $9,000 for this order and I expect this company to stand behind their product and more importantly quality control. The place that we purchased the product from is a small shop, and we feel that they have been completely disregarded by Hunter Douglas and it is very disturbing. The shop has spoken with multiple levels of management to no avail. Our case was presented to the HD Consumer Affairs, and as of right now, we have received NO ANSWER OR RESOLUTION from the company. We are not being picky or unreasonable. We have tried to be patient and follow what HD was recommending. However, this has been going on since July and I want this to be taken care of and done right. Hunter Douglas can not just have a one-sided desire to get our money and not deliver on their product or quality.