Hunter Douglas review: HD not interested in customer satisfaction!

I ordered a blind for my living room and went with the white because it seemed like a good match. However, what we didn't realize was that when the sun shone through, the curtain became a huge blinding white blob that is very difficult on the eyes. If it's sunny, it's actually easier on the eyes to keep the blind open - not as much bright reflection. Not the fault of HD, just an unfortunate situation. Now, a year later, the blind mechanism broke and was I informed that HD would replace the whole blind. I immediately made a call to the head office, explaining the situation of the blinding light and asked if I could pay the upcharge to choose a different colour. The individual said yes, as long as they hadn't started the order. Well, I knew that wouldn't be the case as they informed our representative at 4:30 pm that they would replace the whole blind and I was calling them around noon the very next day. We all know the scissors were not cutting the fabric that quickly! However, the powers-that-be insisted that there was NO WAY they could stop the order. In this day of technology, I am NOT that naive to believe that this was the case (especially considering that I waited over 4 weeks to get the blind the first time around). My final conclusion is that pleasing their customers is not anywhere near the top of their agenda! I am a former business owner, I understand completely what can and cannot be changed. This is a matter of not caring enough to go a slightly extra mile to keep a customer satisfied. So I will have a blind where when sitting in our LR, we all have to try to position ourselves in such a way that our eyes are shielded. And sometimes, that involves wearing sunglasses in my LR! So disappointing after spending nearly $2,000 to have this blind installed.