CB Insurance Services Humana Complaints #2-21

Humana review: Non-emergency medical transportation

Brian McKinley Sr of US

Sep 18, 2026 9:51 pm UTC

Verified customer

Featured review

On multiple occasions the transportation provider(Lyft) did not arrive to get me to my appointment, or arrived at the time that my appointment was for. 09/16/26 the will call cancelled 3x leaving me to sit in the hot sun more than an hour. One driver claimed he was present but I was seated beside the front entrance, there was no driver. Another patient who noticed me waiting so long gave me a ride home. 09/18/26 Lyft cancelled 3x in less than 20min. before I called and cancelled my appointment. Then I contacted Humana Access yet again to make them aware of this ongoing issue. Can Humana Access please arrange for a responsible transportation provider to get me to and fro my medical appointments.

Desired outcome: Reliable and timely transportation to and fro scheduled medical appointments.

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