Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Insurance Services Humana Complaints #2-21
Humana

Humana review: In network coverage suddenly changed 4/2026. Repeatedly get conflicting information, and zero resolution; plenty of stalls!

L
Author of the review
2:35 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Overbilled for Coinsurance on PAP Device due to Contract issue with Humana

Have been renting PAP machine since 9/29/25, under Humana MA plan. Beginning 4/29/26, the monthly coinsurance amount jumped from $29.25 to $97.51! After numerous phone calls to both Apria & Humana, best info I could get was some necessary contract details needed to be completed, and STILL has not. My last of 13 required payments is due this week, and I can be rid of this headache. Cannot get a call back from the specific people involved, get some truth, and a resolution. Ridiculous.

Claimed loss: Six months of coinsurance over charges ($585.06) versus the correct amount ($175.50).

Desired outcome: Fix your contacts, or NOT, but correct my final billing to $175.50, at which point I own PAP device, and THIS dispute can end.

Claimed loss: $409.56 is the difference between the in-network copay rate, and what Humana suddenly switched to beginning with DOS April 29, 2026. 13 month rental should end 9/29/2026.

Desired outcome: Correct coinsurance amount for the last 6 months of this "rental", to $175.06 total. Both companies can wrestle with this for the next 10 years if they like... Without me.

Confidential Information Hidden: This section contains confidential information visible to verified Humana representatives only. If you are affiliated with Humana, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Humana reviews & complaints

Humana - stay away from humana! 44
Humana - fraud and cheating 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Humana - worst insurance coverage on the planet 13
Humana - cancel plan 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Humana - jennifer frost weltlich 1
Humana - Prescription drugs 1
Humana - employee treatment
Humana - medicare services
Humana - financial recovery dept
Humana - medicare supplement insurance plan f
View all Humana reviews and complaints

  1. Humana Contacts

  2. Humana phone numbers
    +1 (800) 486-2620
    Click up if you have successfully reached Humana by calling +1 (800) 486-2620 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (800) 486-2620 phone number Click down if you have unsuccessfully reached Humana by calling +1 (800) 486-2620 phone number 16 16 users reported that they have UNsuccessfully reached Humana by calling +1 (800) 486-2620 phone number
    Corporate
    +1 (800) 448-6262
    Click up if you have successfully reached Humana by calling +1 (800) 448-6262 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (800) 448-6262 phone number Click down if you have unsuccessfully reached Humana by calling +1 (800) 448-6262 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (800) 448-6262 phone number
    Insurance through Employers
    +1 (800) 833-6917
    Click up if you have successfully reached Humana by calling +1 (800) 833-6917 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (800) 833-6917 phone number Click down if you have unsuccessfully reached Humana by calling +1 (800) 833-6917 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (800) 833-6917 phone number
    Individual & Family Insurance
    +1 (800) 457-4708
    Click up if you have successfully reached Humana by calling +1 (800) 457-4708 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (800) 457-4708 phone number Click down if you have unsuccessfully reached Humana by calling +1 (800) 457-4708 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (800) 457-4708 phone number
    Medicare Customer Service
    +1 (877) 877-1051
    Click up if you have successfully reached Humana by calling +1 (877) 877-1051 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (877) 877-1051 phone number Click down if you have unsuccessfully reached Humana by calling +1 (877) 877-1051 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (877) 877-1051 phone number
    Dental/ Vision Insurance
    +1 (502) 580-3200
    Click up if you have successfully reached Humana by calling +1 (502) 580-3200 phone number 0 0 users reported that they have successfully reached Humana by calling +1 (502) 580-3200 phone number Click down if you have unsuccessfully reached Humana by calling +1 (502) 580-3200 phone number 0 0 users reported that they have UNsuccessfully reached Humana by calling +1 (502) 580-3200 phone number
    More phone numbers
  3. Humana emails
  4. Humana address
    500 W. Main Street, Louisville, Kentucky, 40202, United States
  5. Humana social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2026
  7. View all Humana contacts
Humana Category
Humana is ranked 13 among 377 companies in the Insurance Services category
#11 Life Insurance Corporation of India [LIC] Life Insurance Corporation of India [LIC] #12 The Hartford Financial Services Group The Hartford Financial Services Group #13 Humana Humana #14 Travelers Insurance Travelers Insurance #15 Anthem Blue Cross Blue Shield Anthem Blue Cross Blue Shield

Most discussed complaints

stay away from humana!
1
(opinions to this review)
Humana Alternatives
AIA Insurance Australia 1 review Dan Burghardt Insurance Agency 12 reviews Hicks Insurance Group 16 reviews Travelers Insurance 82 reviews Affiliated Workers Association [AWA] 5 reviews