Humana review: In network coverage suddenly changed 4/2026. Repeatedly get conflicting information, and zero resolution; plenty of stalls!
Overbilled for Coinsurance on PAP Device due to Contract issue with Humana
Have been renting PAP machine since 9/29/25, under Humana MA plan. Beginning 4/29/26, the monthly coinsurance amount jumped from $29.25 to $97.51! After numerous phone calls to both Apria & Humana, best info I could get was some necessary contract details needed to be completed, and STILL has not. My last of 13 required payments is due this week, and I can be rid of this headache. Cannot get a call back from the specific people involved, get some truth, and a resolution. Ridiculous.
Claimed loss: Six months of coinsurance over charges ($585.06) versus the correct amount ($175.50).
Desired outcome: Fix your contacts, or NOT, but correct my final billing to $175.50, at which point I own PAP device, and THIS dispute can end.
Claimed loss: $409.56 is the difference between the in-network copay rate, and what Humana suddenly switched to beginning with DOS April 29, 2026. 13 month rental should end 9/29/2026.
Desired outcome: Correct coinsurance amount for the last 6 months of this "rental", to $175.06 total. Both companies can wrestle with this for the next 10 years if they like... Without me.
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