We are at the provider side. We left voice messages to humana financial recovery dept. asking an offset payment information of our patient for us to know why we did not received a payment and for an update of our records too but no one is contacting us.despite of multiple times of leaving a voice messages many times, no action from them yet. What is the use of their voice messages if no actions from them after ?Their protocol is to leave messages only. I hope they will improve when it comes to customer or provider services.