As a customer for Hughes Net satellite internet for over three years I was a happy customer until my house burned down and destroyed the equipment. I was of course no longer under the minimum contract requirements. I called up to cancel my service and the outsourced help desk folks talked me into suspending the account. Before I got the house rebuilt (it took nearly 11 months) Hughes Net reactivated the service. I argued that they should cancel the account and that I wasn't going to pay them when I could not use it as I had not yet repurchased the modem, etc. They told me they would discount from 100 to 80 dollars. I refused to pay even 80 dollars for no service when I was not under contract. I had my credit card company request nonpayment, and HughesNet refunded the money. Then they sent me to collectioin and had the collection agency hound me for two months before I gave in and paid them the 100 dollars. This comes at a price to them however as now I will spend time over the next two years complaining about their abuse of consumers. Was it really worth the 100 you stole from me Hughes Net?
I plan to file complaints with the Better Business Bureau, the new Consumer Protection Agency, etc. Any other suggestions would be welcomed.
Regards, Scott Larkin
[protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.