Very poor reliability. There is built in latency; every mouse click must go up 25, 000 miles to the satellite, then down to the ground station, before it's on its way on the Internet. That's an issue of physics - not a fault of Hughesnet. However, the number of instances of DNS failures, failures to connects, "this website not available, " and similar technical network errors, which you would normally not assume were a problem of the ISP, are enormous. During some periods these errors can run to over 25 per cent. Because of the latency, satellite Internet is only a good choice if dial up is your only other option. Even then, dial up may be better for telnet. If you must use satellite, I recommend looking at one of the other satellite providers. I have heard that other satellite providers offer better bandwidth options, though I can't confirm this. My Hughesnet modem broke very shortly after it went out of warranty. Naturally, they were happy to sell me a new one at a discount, with a new contract. On the plus side, their off shore support personnel, though they seem to only be reading from scripts, have been able to resolve all problems, and they always call back.