We just went to Huddle House in Odessa TX this morning, Jan 9, 22. Our server was Mitchell. My husband ordered the Sourthern smthrd biscutt and I ordered FrToast 2 eggs wTrkSau. They brought out my food and said they had made the wrong order for my husband, that it would be a little bit for them to make the correct. He said he would take what they made. First issue, completely wrong order. He didn't want to wait another 10-15 mins for them to make another plate. I started to eat my French toast and it was so soggy and mushy I couldn't eat more than 2 bites. So now he has a meal that he didn't order, and I have a meal that I couldn't stomach to eat it was so bad. We tried to get our waiters attention multiple times to refill drinks and then get our bill and couldn't. Overall, the worst experience at a restaurant.
Then to make it even more awkward, when I went to pay with my debit card, it's all done right there at the table with the waiter standing there with his machine. I put my tip in, which was 10% because of the bad service and horrible/wrong food. Then the machine asked, "if I really wanted to leave this amount for tip". None of this should have been done with the waiter there to see it or put me in that severely awkward spot.
The only thing good/correct with our order was the blueberry bites. So, a whole meal wasted/wrong and I still didn't get to eat a breakfast.
I do think we should get a refund for the wrong meal and the absolutely horrible French toast. Now the drinks/muffins were fine.
my email is [protected]@gmail.com
phone number [protected]
Desired outcome: refund on the 2 meals