HTC Corporation Customer Care Service


HTC International Electronics Co., Ltd

23 Xinghua Road, Taoyuan District
Taoyuan City
Taiwan - 330

Customer Support Phone Numbers

1800 987 039(Australia) 0 0
8800 333 5181‎(Russia) 0 0
1800 266 3566(India) 0 0
+886 809 090 166(Taiwan) 0 0
+1 866 449 8358(United States) 0 1
+1 888 216 4736(Canada) 0 0
+44 203 684 5000(United Kingdom) 0 0
+43 800 202 482‎(Austria) 0 0
+45 80 251 666‎(Denmark) 0 0
+358 800 774 082‎(Finland) 0 0
+33 805 542 482(France) 0 0
+49 691 7077 6482(Germany) 0 0
+39 223 331 313‎(Italy) 0 0
+31 707 703 886(Netherlands) 0 0
+47 80 058 232‎(Norway) 0 0
+34 911 776 100‎(Spain) 1 0
+46 20 980 788‎(Sweden) 0 0
+41 800 001 324(Switzerland) 0 0
‎+90 216 282 1500(Turkey) 0 0
+86 ‎400 821 8998‎(China) 0 0
+852 30 775 588‎(Hong Kong) 0 0
+81 800 000 0117‎(Japan) 0 0
+27 800 777 112(South Africa) 0 0
+971 800 0444 4482(UAE) 1 0
+84 ‎190 055 5567‎(Vietnam) 0 0
United States
13920 SE Eastgate Way, Suite 400, Bellevue, WA 98005

European HQ (UK)
Salamanca, Wellington Street, Slough, Berkshire SL1 1YP, UK

HTC Corporation Complaints & Reviews

HTC / htc corporate executive level dishonesty!!

Jul 08, 2019

I have been a loyal htc user for over 10 years. When I started with htc it was still the little droid eris. I have absolutely loved their products and especially the way all the software. Keyboards. And dialpads are formatted. Still, to this day, no-one can match the absolute ease of...

HTC Corporation / problem with my device

Nov 23, 2018

I bought a htc 10 evo and got a problem with it i contacted htc and they could not find my phone IMEI no on their data base so they said i should get back to you. THEY CANT HELP ME WITHOUT MY IMEI. Also i i hadnt yet used the phone for up to a day when i started having issues with it. I...

HTC Corporation / waiting over 2 months for my phone to be repaired under warranty

May 17, 2018

This complaint is regarding ticket #[protected]. I mailed my U11 phone to Texas for warranty work in early March 2018, and was told at the time that the ticket was created that I would have the phone returned to me within 4 weeks. Several weeks ago I was again promised that my phone wa...

HTC Corporation / htc u play display damage

May 02, 2018

kindly informed that Im reguler customer of HTC, recently I bought one HTC U PLAY mobile phone from LULU CENTRE qatar and it was noteced that there is an unwanted mark on the display i used only 3 months very carefully. but your customer care and service center team telling it is physical...

HTC Corporation / htc u11

Apr 24, 2018

It all started in January 2018. I my phone's home button/fingerprint scanner stopped working. I called Customer service they said send it in for repair. It took almost a month for them to send me the info to send it in. I had to pay for shipping and insurance which totaled almost $35. The...

HTC Corporation Electronics / htc 10

Mar 09, 2018

I sent my Mobile in to HTC on February 15th 2018, for repair as I had only had for 14 months and kept crashing with poor battery life. HTC told me it was repaired and I received a week later minus my screen protector and also my protective case was taken off and returned. Phone wouldn't...

HTC / htc10pro about advertisement

Feb 21, 2018

If i on mobail deta or WiFi, always coming advertisement continuesly.its very trouble to me.i cant do anything some some sites opening on google crome always, if i disable crome adds opening on operamini or other app. I rest my phone twice .but nothing any change .problem is not change .i...

HTC / customer service

Feb 09, 2018

I have used HTC phone for the past 10 yrs and was rather excited when HTC launched their flagship handset the M10. After having the M8 and M9 was so impressed with the quality of the handset you can imagine my disappointment when the screen cracked after a solid off the bed. This being the...

HTC Corporation / smartphone

Jan 18, 2018

Just like the thousands of complaints I've read, this company won't stand by their products and provides software which, in our case, destroyed the phone!! The "tech" assistance is totally worthless as they each contradict each other. Obviously, none of them know how to troubleshoot...

HTC / that your mobile phone weaknesses and trust issues.

Nov 23, 2017

HTCDear Sir, Note that your mobile phone weaknesses and trusted issues. HTC 626 (IMEI [protected]) portable mobile phone, I brought from Softlogic company of Sri Lanka in 08-01-2017 year with one year warranty. This company is an agent of Sri Lanka. Dear sir within 6 month after bought thi...

HTC / htc one x9 / jovitronix service agent

Nov 22, 2017

Gentlemen, I purchased an HTC One X9 mobile and after 5 months a battery problem came up ( the mobile turns off at any battery level), I sent the phone to HTC agent in Egypt Jovitronix and it is still there for more than a month and a half (since 07/10/2017), I don't know why it took them...

HTC / htc u11

Nov 16, 2017

Purchased when first released and it came with a protective case which provided zero protection. Dropped a foot distance and corner screen cracked right at the case. Do not release a phone if you cannot provide the required case. It has been over 6 weeks with zero updates from HTC unless I...

HTC / htc 10

Nov 01, 2017

Have a faulty phone purchased from HTC UK - its been repaired 4 times and they want to repair it again. THey do not keep their promises and are really rude and arrogant. Lack of knowledge of consumer law and they have lied every time I called. Every one of them had a different story on why...

HTC / htc u11 sent for repairs going on 5 months

Oct 27, 2017

I am absolutely appalled by HTC customer service. I purchased an HTC U11 and the right side corner formed a small hairline crack. I purchased the phone through HTC, pre ordered it nonetheless, inquired about repairs and or replacement, sent the phone to HTC out of pocket, and that wa...

HTC / m9

Oct 19, 2017

I sent my phone to HTC repair center 4th of june and up till now I still haven't gotten it back, I have made over 20 calls to the call center and I can't get to speak with a manager. my case # is [protected] and [protected]. I have since purchased another phone from sprint and I...

HTC / a9

Sep 29, 2017

HTCMy Ticket Number is [protected] I mailed my phone for repair in June I followed the progress via the tracking number they said it was done in July today is September 29 I have not received my phone back. I have called them 19 times and I always get the same statement which is.. My case ha...

HTC / htc u11 no repair, no replacement and no refund within 30 day warranty.

Sep 01, 2017

I purchased the HTC U11 for $712.00 U.S. dollars. The phone is rated as water resistant IP67, But unfortunately I drop my phone in water. I immediately removed it from the water and my phone started to malfunction, so I returned the device within warranty time of having the phone for about...

HTC / htc warranty

Aug 27, 2017

I purchased a HTC One X9. After only 10 months the camera failed. I contacted the company that I bought the phone from and they made communication very difficult (their email address just bounces). At this point I decided to contact HTC. After many emails trying to get them to fix their...

HTC / givin' me the run 'round

Aug 25, 2017

Okay, so my HTC Bolt had to be sent into the manufacturer and it arrived there on August 3rd, they FINALLY looked at it on August 21st. They said that it will be shipped out Wednesday, I have yet to receive any kind of email from them. I called on Wednesday when I got no email, then they...

HTC / htc bolt and lousy customer service

Aug 03, 2017

My husbands htc bolt went black and we sent it to HTC for repair and they had phone for 2 months and finally sent back and it was missing sim trays. His phone doesnot work. He has missed work because of not having his phone. Now HTC WILL NOT SEND HIM A NEW PHONE. He is very angry and the...

HTC / delay in shipment & no response from customer service

Jul 16, 2017

On May 27, 2017, I placed an order for "HTC One X9 Dual Sim - 32GB, 3GB RAM, 4G LTE, Carbon Gray" and the order number is [protected]. As the item was provided by HTC UAE the shipment was sent by Aramex to Riyadh. The Aramex shipment number is #[protected]. Since then I'm regularly following...

HTC / battery not charging, after the repair of one time

Jun 19, 2017

HTCDear sir/ madam, I really sorry to say that your service is not at all good and acceptable for me because I have made a mistake that I bought a mobile from you souq because of the liability but now I really lost the liability and I am very much angry and not satisfied with your...

HTC / htc 2.0 litre electrical kettle 1800 watts-htc-776k

Jun 19, 2017

Today i have received mentioned items from AWOK but when i open the cover i have noticed Kettle is 2 pin Device.As per the UAE rule 2 pin devices are not used.So i don`t need this item. I have asked delivery person to open the cover but he refused and he told any complaint about the...

HTC / product and service

May 20, 2017

I bought an HTC 530 Desire and 4 months after purchasing it the phone would get too hot to hold to my ear and was very sluggish. It doesn't follow commands when prompted. My carrier is Verizon who said since the phone is less than a year I should contact HTC directly and they should...

HTC / Very slow and unprofessional service

Apr 20, 2017

I have broken my phone screen over 1 month ago and directly took it to the HTC vendor in Lebanon. Since then, every week I call and they tell me that the shipment coming with the spare parts have not been received yet. I was being understanding for 3 weeks but I think this is too much. If...

HTC / Sketchy and deceiving

Mar 14, 2017

This is a detailed review to show how unprofessional these employees are! You have to go to customer service chat to ask questions and receive a ticket to send your phone. There is an email option, but you will NEVER get a reply. I had to switch between a few representatives because none...

HTC Corporation / Rechargeable hair trimmer

Feb 25, 2017

HTC CorporationDear Awok, i had received your order at 18/02/2017, All products are good working but HTC Hair trimmer not functioning at ON condition. So i kindly request you to replace new one as soon as possible. Thanking you Date of Recived : 18/02/2017 Date of incident : 19/02/2017 client...

HTC / Defective phone

Dec 08, 2016

Three months ago I purchased a HTC phone and must say that I was never so disappointed in my life. The most disappointing thing for me is camera. I bought this phone only because of camera and after three months of using it just broke! When I open it all I get is black screen. I tried to...

HTC Android / Android set lost

Aug 12, 2016

HTC AndroidDear sir, I am using an android set htc Android set whose model no is htc 626 4g. My android set has been lost before 8 days means on previous friday 05/08/2016. Sir, i requested to you plz find my android set. Its detail like as imei number are given below and it is buy on april 2016

HTC / Unethical Behaviour

Feb 17, 2016

HTCI have brought HTC one mobile on 04/01/2016. Within 2 weeks time I started facing the issues of speaker was not working. Once I format the mobile for 5mins speaker starts working then again remains the same. Then I understood there is some software issues. I have registered the complaint...

HTC Corporation / htc handset replacement

Dec 02, 2015

HTC CorporationFrom R. RAVI No.100, Karunanidhi Nagar Sungam Ramanathapuram Coimbatore – 641045. Mob: [protected]. E-mail: [protected] To HTC Centre Bangalore. Dear Sir, Sub: HTC Desire 820q handset replacement regarding. Ref: (1). My earlier complaint letter dated 10.8.2015, 28.8.2015, 2.9.2015...

HTC Corporation / Warranty Issue

Nov 17, 2015

HTC CorporationI have ordered HTC desire 626G plus from on 15/05/2015 & its IMEI no. is - [protected] . So after some time my handset was not working properly so i visited to HTC service center but they said this device cannot be repaired in warranty because it has been purchased from ...

HTC / bad service provided to me

Oct 09, 2015

I have purchased my new mobile on 23/05/2015 It got first time problem on last week of the june and made repaired in just 10mins in service center The same problem ocoured in last week of the july The two to three type of problems attacked in month of september 08/09/2015.visited service...

HTC / new phone broken

Jul 22, 2015

HTCI had a new phone for 2 weeks and the battery burst, I had it checked by techs and the saw the acid leaking out and smoke came out when you plugged it in. I sent the phone to the repair department and after more than a month they sent my back a couple pieces back in a bag and said there i...

Htc / Mobile Desire 820 / Warranty not providing

Jun 18, 2015

HTC Desire 820 mobile has purchased on February 2015 and now the mobile not detection the SIM. I check with Haddad warranty and they saying it is broken inside and need to replace the board and need to pay 650 SR. the mobile is still under warranty period and they are not providing the same.

HTC / HTC authorized service centre are big thief

May 26, 2015

NEVER GO FOR HTC!!! HTC is the worst phone sold in India. Don't ever think about buying a HTC phone. And if you had already made this mistake then never never go to their service centres. HTS authorized service centres are BIG THIEF. I submitted my phone for just software re-installation and...

HTC / Repair Department

Apr 03, 2015

I have a M8 and sent it in for repair on 3/24/2015, it is now 4/3/2015 and both the customer service department and the repair department can't tell me where my phone is. They said this happens and the repair department gets backed up. It's a cool phone as long as it never has to...

Htc Desire 600 / violating customer right

Mar 25, 2015

I am writing to your kind self to raise my complaint HTC Egypt's against your customer service department, booth on the moral, ethical and technical sides. I have submitted by HTC Desire 600 phone to their customer service center office – previously located in Nasr City –...

Htc / Htc Desire 500 / HTC service

Mar 09, 2015

HTC Desire 500 dual - I bought HTC mobile 11 months back. I had problem with charge port. So gave to service center in CHENNAI but the problem has not solved. They took around 1 week to repair it. When I went to collect it, it's not getting switched on . Initially they said, all the...

Htc Desire X / Service Center

Jan 07, 2015

My complaint Dear HTC Team, This is to bring into your kind notice that my phone (HTC Desire X) which was in working order had a small issue in the touch display and on and off button. And since it wasn't in warranty i have asked for the estimate amount for the same, and believe me i...