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HSBC Holdings  -  credit card blocked

S
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8:53 am
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Hsbc did it again...

I have a platinum card issued by hsbc uae last week. I could only use it for few days before I started getting a message "do not honor" at few outlets. I called hsbc and strangely I found out that the card has been blocked. the system does not show any reason of blocking it. I was also not informed by anyone from the bank. after wasting many hours trying reaching the bank's call center I could not get a reason at all and was kept on getting a message that we are investigating. after three days today I was told that card has been blocked because no body updated their system internally as to the documents submitted by me. they admitted that its bank's fault and my card should not be blocked. but they did it...

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R
Oct 25, 2011 10:23 am

I am also facing the similar problem now. I called Customer care several times and not getting a positive reply. Today I have been informed that this is due to Some missing documents. But I had submitted all the relavant documents to them. From the last week I am waiting for my card's activation.

Jun 06, 2011 2:09 pm
Verified customer This comment was posted by a verified customer. Learn more

Not much you can do, the bank have admitted it was there error. For some reason recently HSBC have been very lacking in the CS department ive had a few problems recently with them tho ive been with them nearly 20yrs and this is the first few things but as it was about fraud the way they have treated this incident has been slow and lack of communication.

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368 complaints
171 resolved 197 unresolved

HSBC Holdings contacts

(added by reviewer)
PO Box 6125,, England, West Midlands United Kingdom
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