HP

I am very disturbed with what happened with my New Printer an HP Office Jet Pro which I purchased from HP back in April of 2020. Serial Number TH9CN2R1G1. On December 23, 2020, I placed a service call to HP that my printer was not printing. I told them that I needed to resolve this issue quickly because I was leaving for Florida in 14 days (January 6, 2021) and when I returned from Florida my printer would be out of warranty.

I was assured by the HP warranty service rep. that I should not worry because my case number # [protected] was created on December 23, 2020, well within one year of the expiration of my warranty. So even if the problem was not resolved before May of 2021 when I returned from Florida I would still be covered with the warranty.

The problem is now that I returned for Florida, I cannot get in contact with HP to resolve my issue. They do not have any number to call the service department. If I do get through to HP they will always ask for a serial number and if I give my serial number they will disconnect me stating that my serial number is for a product with an expired warranty and disconnect me,

Attached is my Transcript from my December 23, 2020 service call in which it was determined by the HP service rep that my printer's problem was caused by
Faulty Ink Cartridges purchased from HP.

HP Warranty Service did trouble shooting and it was determined that the cartridges were defective. I was told those certain cartridges that were produced out of the country with a specific serial number and produced in Malaysia were defective and they would be replaced.
CSO number for this order: BPZS8090-01
estimated delivery date: 04-JAN-2021
CSO number for this order: BPZS8090-02
estimated delivery date: 04-JAN-2021
CSO number for this order: BPZS8090-03
estimated delivery date: 04-JAN-2021

If you read the attached transcript (Transcript reference Number is [protected]) when I asked for new cartridges, I was told that they may not arrive before the 5th of January, thus, have them delivered to Florida and I should try them when I return from Florida in May 2021. When I spoke to a second HP-service rep and asked him if I could get the cartridges before January, he told me that they do not have 24-hour mail service on ink cartridges but told me that many of the printers that used the faulty cartridges needed to have the clogged print heads replaced. A quick fix that solved the printer problems. I would be able to get that part in May 2021 from warranty service.

In summary, this printer was only used for 4 months with less than 300 copies ever printed. Faulty ink cartridges sold by HP clogged the print head. HP acknowledged this fact back in December of 2020. Now I can not get in touch with HP to follow up on this repair. I am very frustrated and have a worthless brand-new printer. Please Help.

on May 31st 2021 @ around 6:30 we received a phone call from Hewelett Packard from a representative named " Vincent" . who in turn called regarding a new printer that was purchased 9025eE. from purchasing three days ago, we spoke to two prior representatives ( Tiana & Mandy). and attempting to correct the issue we gave all three techs access to our computer in which Tiana & Mandy asked us to put in our private information or ask if they we could provide a document etc.Vincent however when we went to retrieve our pin from a document in our computer, copied and pasted the pin from our document without premission.in attempting to send a document, as he had access to computer, we seen document's scanning, we figured it must be on his end because no folder's/ documents were given permission to enter into. We noticed it was my Private medical document that he had scanned and was about to send. when I told him he had no right. against Hippa& Privacy Laws. permission was only given printer.

My name is Karen Thornton, [protected]. I purchased a HP Pavilion Laptop November, 2020 and returned it December 2020. The salesman led me to believe that I was purchasing an Envy, but when the receipt was emailed to me it showed that he sold me a Pavilion. I called him back and he told me that I can return it when I receive it. So when I received it I didn't like it. I returned it and purchased a Spectre instead. The laptop that I returned was received and verified. I received an email that I was going to be charged a restocking fee in which I called and got it reversed because a supervisor said that I wouldn't be charged since I received the wrong laptop. I'm still waiting for the refund for the actual laptop in the amount of $592.87. The total price was $690.59, but I received the restocking fee in the amount of $97.72. I've spoken with several supervisors at HP and twice we talked with my bank on a three-way call. The laptop was purchased with a bank card that was replaced. However, the bank representative informed HP that if they really sent it, they can still see the transaction and manually transfer it to my account from their ledger. HP first said it was sent, then they said it was rejected, then they provided me with a ARN for the bank to track it. The bank said they can't do it that way. The bank also believes that HP sent the refund to the wrong account number. They have checked several times. I'm tired of getting the run around and put on hold several times. Please resolve and issue my refund.

I have been trying to access a driver download all morning for OfficeJet Pro 7740 and not been able to: Service Unavailable - DNS Failure Reference #11.2666d117.[protected].4d5bc01. I cannot talk to any representative to find out when the service will be back up, virtual chat does nothing, I call the number and have to have a case number which I can only get by accessing a website that is unavailable. This is ridiculous and expensive for me.

The customer service is horrible. You cannot get a person on the phone for any reason. The virtual agent also is horrible. I have purchased two printers in two years from HP and both are not working as advertised. All I wanted to do is speak with a repair rep to figure the issue out. However, HP has decided not to support their customers. I am taking both back to Walmart and let them figure it out. I will never buy a HP product again.!

Case numbers
[protected]
[protected]
Short and sweet, 7 people, approximately 14 hours, a purchased service plan, and another purchased "smart friend plan and my system wiped, and unusable, now cannot get it back and running.
Had to buy a new computer to continue my business.. And still cannot get the original one fixed by you.
I worked with several smart friend representative, and nothing has been done.
Each time they do something, then leave me hanging stating they would call me back and the do not, causing me to recall another tech.
I now have nothing working, and had to dish out another $800 on another new computer to continue my business.
Your service is deplorable, and does not work.
I need the system repaired correctly, at this point I dont care if you just take the whole unit and repair it completely from the ground up.

Case# [protected]. Purchased the printer on 5/24/2020. Keep receiving "Hard drive not found error". Was on tech support call on 3/26/21 for almost two hours, could not fix the issue. I had to keep emailing the tech support person my receipt as your system was not functioning properly. I was told I would receive the unit within 5 days. To date (4/7/21) I still do not have the replacement unit. Called today (4/7/21) and automated system was not working, kept telling me she was having an issue. After looking up numerous phone numbers for support I had to talk to 5 different people only to be told you were updating your system? Why would one of the largest tech companies in the world update their system during peak times? I need my replacement unit, or refund my purchase price so I can buy another unit. I do not want to hear it is due to covid as I was told I had a time limit to send the old unit back to you.

I purchased an HP Pentium Laptop from Walmart at the end of October 2020 and it is now not working. Its only been 5 months since I made the purchase.

When I contacted Walmart, I was told that I have to contact HP.

When turning on the computer, the screen remains black even if I connect it to a monitor. Walmart said that I am still in warranty.

I need to find out what's my next step in resolving this matter.

I can be contacted at [protected].

Dissatisfied Customer
Nicole Jules

hello,
i bought the above laptop over a year ago, whilst it was in warranty i spoke to one of your agents online in the chat room, i was having problems with the computer speed, he helped me to speed it up by downloading some software and installing it, it lasted only a matter of days and then slowed down again, this is the third time i have emailed you about this problem, but as yet i have received no reply, the computer is so slow, i have tried resetting it to factory setting three times, it does make it faster for a few days and then slows down, i have also tried the usual things, like deleting browsing history, it is now so slow that i have virtually stopped using it and use my ipad most of the time, when i try getting websites up, i sometimes wait up to 15 minutes for it to load, this happens on all websites, i am at a loss of what to do, would somebody please reply . regards. bob morgan.

I called my internet provider as I could not connect to the internet and was then connected to you Smartfriend services. They said if I paid $49.99 up front they would get my computer to connect to the internet. Not only did it not work when he had me delete and restore my computer when I called back that gentleman wanted me to wipe my computer. I also feel scammed because when I called the man ready me some kind of statement as to what was included in the service I was buying. I asked him if it was a month to month and if I could cancel it at any time and he said yes, but after the payment went through he then told me nothing was refundable and that it was for a year. It was also later on that I got an email detailing me pages of rights, rules etc. I was able to fix the computer myself by deleting a recently installed update in windows. Why didn't your experts know this?

I also see that I am not the only one you have scammed

https:///link removed/

HP Support Assistant has This PC Listed as an HP ElieBook 830 G6 Notebook and not HP Laptop 14-dk1031dx, I've contacted Tech Support several times concerning problems with PC, done several remote sessions none of which has solved my Bios, Firmware, Software and Driver Update Problems. I has sent a 5 Year Old Generic Windows Recovery Drive for 2020 HP Laptop 14-dk1031dx PC. This PC Needs to be Repaired so I'll be able to get Updates !

Due to a hinge design fault, the LCD back case cover is cracked and I am unable to open and close without the LCD from popping out. I called "customer service" and was passed through 4 different people each asking for my email and s/n of the laptop only to finally getting the message "we are unable to answer your call at this time". WHAT? My question was, since out of warranty if the case can be replaced and what is the part number to order one. I called a computer repair shop and they said they don't recommend HP computers to customers. I see why!

We were promised a NEW printer to be delivered 2/27/21. As you know we are all reliant in our homes for school or work. My service order #BRDV4542-01, serial #TH76K1P0JQ, case [protected] & [protected]. I kid you not, I have made 10 calls on this since last Friday's call. I was told Monday it was escalated, as you had no replacement printers & they had to be manufactured & that I had to wait for a shipping update as they were going to request it from Canada. I should see a tracking number in 24 hours. NOPE, not even as of Thursday. I called again-got transferred all over technical support and was told I need to wait 24 hours. Now 24 hours later, I'm NO FURTHER along than last Friday, but frustrated, no printer, and no tracking number. Today I called & got transferred 7 time after explaining the entire process, each time. STILL after 7 transfers I was in the WRONG department. So here I am with no printer, no update & pending printing jobs. I could go buy another printer, but what the hell is a warranty for, if your company won't make good on it? Your customer service folks NEED training or you need to fix YOU INTERNAL problem when sending a customer to the basement and having to start back at square 1. Still no printer, still no tracking number, a WEEK later. I guess consumer affairs is my next stop!

HP printer. When I found out that I was being charged for not printing any pages I cancelled my subscription for ink. Then I got charged again. Re-cancelled again and put my own store bought ink in the printer. Now the printer will not print. It looks like hp stops the printer from printing if you do not use their ink subscription. Since they are watching when and how much you print and the ink type used, how does anybody know if they are also looking at everything you print. Why do they hide the fact that if you purchase their printers you will forever be forced to have a ink subscription with them only. Btw the hp ink in stores is becoming impossible to find also forcing you to go through hp alone. How can this be legal? I would advise people to not buy a printer with any kind of ink subscription while you can. Especially from hp. The printer is less than 6 months old and is useless now.

On two occasion s now I Have ordered and received HP printers Deskjet 2755 and 3755. With packaging so damaged you could put you fingers thru the box holes and touch the printers? The odd thing is each printer was from a different vender THE 3755 from Amazon and the 2755 from Target online.

The one from Target was obviously repacked, I have photos.

The product wouldn't connect to the internet so I went online hoping to speak with an online tech support person but ended up going through a robot while receiving the run around so I decided I'd google the HP phone number because for whatever reason finding it on their website was a challenge and now I see why these "Professional" people they have answering the phones are no help. Done with HP!

I will never use any other hp product again. No products! Clearly inferior products.
Two sided complaint. 1) the printer consistently will not print with ink cartridges 3/4 -1/4 full. Theses ink cartridges are not cheap. Not to get full use is unacceptable.
2) customer service, there is none. Virtual agent would not send me to actual human to discuss my ink cartridge concerns. I did all the required steps to no avail.

I am currently living in Mexico but am an American citizen. HP online will not sell to me because I do not have a Mexican cell phone. I have tried multiple ways to resolve this but they will not allow me or any American to purchase from them unless they have a Mexican cell phone. That is a totally RACIST policy and I want everyone to know exactly what kind of company they are.

I went in to the Broken store to buy a new laptop, after finding a HP Laptop I liked asked staff how much it was since there was no price.
The staff told me it was $1500, so I said I was going to the bank to withdraw the money. Then when I returned with the cash I was told that they only had the display model, next they told me they had misplaced the box, finally when I got to the counter the price had gone up to $1, 800.
I said to the staff you said it was $1,500, the staff keep saying that it was a gamers laptop and how fast it was. I said that I only wanted to pay $1,500 as I was told in the first place, plus it was a display model and had no box as well.
So finally after a long talk with the staff, they got me to pay a extra $50 more from my credit card, but keep saying what a great deal I was getting a fast gaming laptop for this price. (The date was 1st October 2020)
Over 2 months the laptop has frozen up 5 times and had to be forced shutdown with the power button.
Then one night the cooling fan started making a noise, then later the next day I arrived home to a screaming noise coming from the laptop, I had enough but this point. I put the screaming laptop in the car to take it back to the store, but it stopped making the noise and now had a warning on the screen saying there was a fan error and the laptop would shutdown to avoid damage. I took the laptop into the store, where the staff were very nasty, asking if I had dropped it and started looking for damage.
After looking all over the laptop, the staff said that he thought that he could see water damage and started saying that I had spilt coffee in it or some drink. I said that I had not any drinks near the laptop, and asked then to open it to see. I was told that they don't repair laptops in store, and that they could send the laptop to HP for repair, but with water damage that they might not fix it. So after a heated conversation I asked where I could take the laptop to be opened to prove there was no water damage, they said there was only one sop how could work on HP Laptops. I took the laptop straight there to find that they were closed, so I took it to another electrical shop to ask if they could look at it, only to find out that they were allowed to work on HP laptops. They asked me to ring HP to get a work order number, so after being on hold forever I got to talk to someone.
The lady on the phone was hard to understand and was having trouble understanding me. The lady didn't want to give me a work order number, but kept wanting me to turn on my laptop, and did not understand that it would only give me a overheating warning and shut down in 20 seconds.
Then she wanted to send something to my email, not understanding that I could not check it since the laptop would not even start up. I put her onto the repair shop owner, but she did not want to deal with him. Finally I was told that the only way I could get it repaired was to have HP pick the laptop up from my address and take it to Sydney for repair. HP kept calling me over the next few days, then I had a call from the local repair shop, saying that there were screws missing from the case and one of the cooling fans was worn out, plus there was a second hard drive that was not even working. I told them that I had done nothing to the laptop and didn't think to check my new laptop for missing screws when I brought it.
HP called me back again, and after a long talk finally said that they would not cover the repairs because with the missing screws it was classed as damaged. Repair shop said the fan out of stock on HP site, so I still have no laptop to next year sometime.