Menu
The Neat Company
The Neat Company Customer Service Phone, Email, Contacts

The Neat Company
reviews & complaints

www.neat.com
www.neat.com

Learn how the rating is calculated

1.0 3 Reviews

The Neat Company Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with The Neat Company at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for The Neat Company has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of The Neat Company. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Neat Company reviews & complaints 3

Sort by:

Newest The Neat Company reviews & complaints

ComplaintsBoard
S
12:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Neat Company scanner

Do not waste your money. The scanner might work when you first get it but after a while you will run into problems. As far as customer service goes-forget it! The company claims to be in the USA, but you can never reach anyone. DO NOT WASTE YOUR MONEY. Will not scan from computer to scanner. Program is stuck in the contact mode and I have to manually change it to a receipt. I am now looking for another option. Any suggestions?

Read full review of The Neat Company
Hide full review
ComplaintsBoard
D
10:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The Neat Company Neat scanner and neat software

I have been using the Neat software with Neat Scanner for 2 years with a MacBook Pro. At first, I was impressed, but this year has been a huge hassle. The scanner no longer scans reliably and sometimes is not recognized by the software. It is difficult to scroll up or down as the scroll bar does not show or only shows long enough to see it and then vanishes. The software no longer analyzes the receipts correctly and does not show a total on anything that has been entered. I tried to go online to their site to complain, but you have to have an account with them to do that and mine has expired. In January of 2016, I spent the month every evening after work fixing the errors I found in the totals. I will definitely not be using this scanner or the software after this year.

Read full review of The Neat Company and 1 comment
Hide full review
1 comment
Add a comment
ctp2236
ctp2236
Burke, US
Dec 21, 2016 12:35 pm EST

[protected] call that number to find support

ComplaintsBoard
A
6:26 pm EDT

The Neat Company Bad service

This company's program Neat Receipts is a great idea made by a poor company. We had 30 hours in on entering the receipts on this system and then it closed and would no longer allow us to open the program causing us to loose the imformation that we just entered forever and waisted our time that we needed as we were to meet a deadline. We thought no big deal we can simply contact thier tech support like most companies and they can tell us what to do to get everything up and going and we would be back to work in no time. So we went to the help that directed us to thier website and looked on the website and tried to find the answer to the problem and most answers they had for the problems listed we user error related issues. Im sorry, but I do know enough about a computer to know the software not opening is not a user error. They did not have any answers for the software it self not working properly, like their software was so great that it could not have issues. Even Microsoft is not that cocky and they have been doing this a lot longer and probably have much better software engineers. We tried thier live chat to chat with a service rep and we found that they discontinued the service. We tried to call and we were instructed to go to their website. We went through every option on the phone system and the only one that actually got us to a person was the sales option. So you know their only focus is selling the product not managing thier product and supporting their customer base.

As long as you are a software engineer and can fix their software your self this is not a program that you should purchase as they do not have any software engineers to fix the problems with their own software themselves.

Read full review of The Neat Company
Hide full review

Is The Neat Company legit?

Our verdict: Complaints Board's thorough examination reveals The Neat Company as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, The Neat Company stands out for its commitment to quality and security. Clients considering The Neat Company should delve into its customer service record to gauge compatibility with their expectations.

The Neat Company earns 91% level of Trustworthiness

Perfect Trust Endorsement: The Neat Company achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for The Neat Company. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Neat.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Neat.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Neat.com you are considering visiting, which is associated with The Neat Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for The Neat Company have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Neat Company website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact The Neat Company customer service

Phone numbers

+1 (866) 632-8732 +1 (215) 382-3300 More phone numbers

Website

www.neat.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with The Neat Company?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Neat Company Customer Service. Initial The Neat Company complaints should be directed to their team directly. You can find contact details for The Neat Company above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about The Neat Company. Discuss the issues you have had with The Neat Company and work with their customer service team to find a resolution.