1ink.com

This evening I finally received the two HP ink cartridges I ordered at 6PM, May 30 2023. I tried following the hard to find directions on how to install one, and then the other, of these two HP 910XL cartridges, but my HP Officejet Pro 8025e printer says that "one or more cartridges are missing or damaged." The only option the printer provides is "hide". I have tried everything possible, but the printer will not print. I suggest that you provide a paper page with clear instructions for installation of these cartridges. In the meantime, I cannot use my printer to do the printing I need to do after a long wait to receive the cartridges. I need immediate help I request that you call me at [protected]. I consider my need such that it might help if I included my email address: [protected]@verizon.net, but, again, I believe only a phone call could possibly end my problems. Bruce Donaldson

#7000971

I tried to request for a refund and was given a YouTube video by a rude customer service rep. She hung up on me also. I then got a very nice man that promised to refund me my money as well as send replacement refurbished (HP) cartridges in which never happened. I cannot believe that you are knowingly selling a product advertised to be compatible that does not work. Your representative explained that you are trying to get old HP cartridges to refill basically. I even offered to send in my old cartridges after I was promised a refund and replacement. I never received the new shipment that was to include shipping labels to return the wrong nonworking product.

I ordered a printer cartridge from 1ink.com since the cartridge I had was running out of ink. My printer was unable to use the cartridge. To make sure that my printer was working, I replaced it with the original cartage and the printer was working. I called 1ink.com, and the customer service rep told me that she will send me another cartridge, with a document authorizing me to return the cartridge that I initially ordered. I received the second cartridge yesterday, installed it in my printer and it doesn't work.

My name is Joseph Rinaldi 711 S Hollybrook Dr, Pembroke Pines, Florida 33025 unit 110 my order came Friday the 23 of June was happy to receive order needed ink. Open black ink first and ink went all over me never touch other package still in same way received would like to send remain 3 inks as you have no use for them after what happen with the black ink I'm all full of ink on both hands please refund my money Joseph Rinaldi

Bought few cartridges and a cpl of them weren't working. Called to file a complaint and their representative wasn't accommodating, asking me questions regarding why it wasn't working? Duh! Was hoping that that they would just tell me to return them and exchange for new ones after all the years of my support for them.

Will not order from them again!

1ink had previously been used in my HP 6600 printer. My ink needed replacing and I added new 1ink cartridges. I also placed an order for multiple new cartridges. When next I attempted to print, display popped up informing me of error and fact that printer would not print with 1ink cartridges. Please advise if issue can be addressed/corrected, and if not procedure for order placed and likely enroute?

I purchase replacement cartridges order#660318 I first tried to replace them by myself after being unsuccessful I did not get an acknowledgement that the new replacement cartridges were installed as a matter of fact the error message stated to replace all 4 cartridge. I received another replacement set from your company I contacted queek squad and they finally told me hp printers are made where they dont accept non-hp cartridges. I am requesting to send this box back to your company and refund my money to my account.

I purchase a set of ink cartridge Black, Cyan, Magenta, Yellow that cost me $ 61.12 the cartridge were rejected by my printter HP officejet Pro 6978 and one of the cartridge was leaking would like to send cartridge back and get a refund. Order number 6571370 purchase on Mar 26th 2020. The Name on my credit that was used is Mancha Alex O & Mancha Louis O this is wrong it should have been Louis Mancha only A mistake was made would like that corrected .I send you several email to you regarding this problem but had no feed back. Need to know how do I return Ink back to you.

Regards
Louis Mancha

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Hi This is Mr. William Barber one of my black Pg 210XL after installing was working fine for 2 weeks then it start to print funny out of focus, smearing, skiping lines. crossing out lines I have replaced it with second black which seem to be working fine at this time I will see what happens after 2 weeks with this one all other are workking fine just bad one found it way in good well just thought you needed to be informed. If any other information needed
please E-Mail me at xwillaim.[protected]@aol.com or telphone contact me at [protected]
Your help and consideration is greatly appreciatied
William W. Barber/xwilliam.[protected]@aol.com [protected]

I ordered both the color and black re manufactured cartridges for my PIXMA TS 3120 printer. Not only did I NOT get the black cartridge, but the color cartridge does not work at all! Request either a complete refund, or preferably 2 new cartridges. PLEASE SEND ASAP...my work is on hold because of this mistake.

THANKS IN ADVANCE

JOSE' L. GONZALEZ
2530 LIVE OAK PASS
SAN ANTONIO TEXAS
[protected]

PS: I do not have the packing receipt; I trusted that this would be a good cartridge

I ordered the set of 9 pack, 3 Black, 2 Cyan, 2 Magenta, 2 Yellow The Cyan, Magenta, and Yellow fit the Epson 420 printer fine. The Black 220XL is too thick and will not go into slot for the Black. The Black 220XL Cartridge is a little ticker than the other 3 colors. Please send me the correct thicknest in Black220XL My order number is 6440118 WILLIAM F. WILLIAMS 4900 VALLERY PLACE RALEIGH, N.C. 27604 PHONE [protected] EMAIL [protected]@att.net This order was placed on Aug 11, 2019 I will return the 3 Black220XL Cartridges when i receive the correct size that fits my Epson 420 Printer. Thanks, William F. WILLIAMS

I purchased a re-manufactured 9 XL cartridges for my Epson printer (3 blk, 2 each of the other 3 colors) & thought I got a good deal along with ink for my HP and a replacement part for another printer . I was using an extra large re-manufactured Epson black ink cartridge and I got a warning that it was "low on ink." Because I purchased 3 extra large Black cartridges I went to get another and discovered it had leaked ink all over the inside of the unopened plastic. I opened another and inserted it and my printer would not work. I Called 1 INK and they had me try various fixes to get the printer to work. They even had me try putting the other three new unused re-manufactured cartridges and my printer still would not work. Then they wanted me to ship back all of my cartridges I purchased from them before I could get a refund. Finally, I spoke to a supervisor who made an exception and sent me a shipping label which she said they usually do not do. The supervisor then insisted that I provide a credit card number for the refund claiming they need one to provide me refund as they could not mail me a check. I sent them back 10 of their cartridges even though I ordered only 9 the last order as I apparently had 1 left from a previous order. I saw no point in keeping the extra cartridge since it would not work on my Epson Printer. Because I needed to use my Epson printer, I even put three new Epson color cartridges in it and it still would not work with only 1 re-manufactured black cartridge from 1 INk. I spent well over an hour and my Epson still does not work. Thus, I am going to have to purchase Epson Cartridges with my own $ while I wait for the refund credit and then hope that my printer works still works after using 1 Ink products. Adding insult to injury, when I dropped off their cartridges at the post office in a box I had to provide for shipping with the shipping label 1 Ink provided me, the post office was unable to provide me with a receipt because it had no tracking number. Needless to say, I will never buy another re-manufactured ink cartridge from 1 ink. Ed. Los Lunas, NM

This company starts out acting like they value you as a client until their true colors come out... Basically they are just a bunch of liars. Yes, I have an hp printer and no it's not garbage because I have had it for years and never had a problem as long as I was buying oem cartridges. I got tired of paying $40-$45 per cartridge so bought from 1ink. I ordered 2 at a time (back) & 1 color. Never had an issue with the color cartridge... But then I rarely print in color. One black worked fine and the other had to be sent back because no ink would come out. They replaced... No issues. I used this cartridge and ordered tow more. 1 worked fine and the other had issues, no ink came out. They replaced. When I got ready to use the replaced cartridge it made 2-3 copies then ink stopped coming out. Like I said previously until I started using the cheap ink from 1ink I never had an issue and I don't think my heads are clogged because why would some work and some not. This last time I wanted my money back for the one cartridge and they said they would and would send me a label. Needless to say I never got the label and called back 2 days later and they said sometimes people don't get the email and we will resend. Of course I never got it... And mind you I never had a problem getting any emails from them before this including all their bogus solicitations emails. To this day they have never resolved this. They are a bogus company hawing an inferior product and I will never order from them again because it was more trouble than it was worth!

I purchased three 61XL cartridges on December 11, 2018. The cost was $57.87. I was going to use the first one today and I find it is too large for my printer. I cannot use it. I am quite involved in volunteer duties and do use my computer a lot. What do I need to do to get a refund from 1Link as I can certainly not use these. I was very disappointed.
Thank you!
Dorvin Wendt
606 1st Ave. N., #8
Perham, MN 56573
[protected]
[protected]@eot.com

I've tried 3 times to install the new cartridge and each time my printer gives me a read out that says "remove and reinstall cartridge". It just doesn't work and i'd like either a replacement or a refund. i'm disappointed with this product as my printer has a hard time accepting these cartridges and they are supposed to be compatible with my hp envy photo 7155 printer. please inform me as to the disposition of this complaint and why am I not getting 1ink.com to complain to instead of an outside agency, which this seems to be.

On 9-28-2018, I ordered 2 remanufactured Canon CL-246XL Cartridge, Color, High Yield (8280B001) When I received the ink cartridges they were not colored. When printing, the color came out as brown. I talked to the company who supposedly sent them and they were of no assistance. The amount of $54.93 was taken from my checking account on 10-1-18. I'm sorry to be so long in getting back to you. Your assistance will be greatly appreciated.
Gladys Kennedy
[protected]@yahoo.com

The complaint I have is the Customer Service Representative "Courtney", July 2, 2018 at 10:09 EST. The quality of service was lacking. She was curt, blunt, not communicating what I needed to do ... I didn't know that I could return them...with her tone it was almost sarcastic. I had to "dig" information from her about the product referencing my ink. At the end of our short conversation, she said, "oh you need a reference number to return the item"...
I have ordered ink from 1ink for years and this week, the Re-manufactured Epson XP830 cartridges were rejected by my printer Epson XP 830, brand new opened from the box. My recent order June 21st 2018. I am returning to 1 ink all 3 cartridges.
I did tell Courtney, I hope you have a better day than the one that's already started...

I purchased three cartridges, one color and two black on Jan. 23rd, 2018.
I used one of the cartridges and my printer said it was fraud. It also ran out of ink after printing just one page. I paid 57.95 and feel I was ripped off.
if there is any chance of getting my money back ( I have the two unused cartridges) my order number is 6164321.
I would greatly appreciate any help in resolving this issue. I certainly would never recommend this site to anyone and will never say anything good about this company.

Thank you,
Annamay Baldwin