House of CB Customer Service


House of CB

Westfield Stratford City, 132-133 The Street, Montfichet Rd
England, Greater London
United Kingdom - E201EN

Customer Support Phone Numbers

Mon10:00 AM - 9:00 PM
Tue10:00 AM - 9:00 PM
Wed10:00 AM - 9:00 PM
Thu10:00 AM - 9:00 PM
Fri10:00 AM - 9:00 PM
Sat9:00 AM - 9:00 PM
Sun12:00 PM - 6:00 PM
Postal Address
Unit 01, 10/f, Carnival Commercial Building, 18 Java Road, North Point, Hong Kong.

House of CB Complaints & Reviews

House of CB / payment method

Sep 16, 2019

I've been trying to order but my card doesn't work. Why? ☹️ I don't understand. I'm gonna buy so much but it's not working. Can someone tell me why? It's a visa debit card. And my friend tried his card too. Is it because the card is from Philippines? I need to...

House of CB / ella dress backordered

May 25, 2019

As a first time customer, I am EXTREMELY disappointed with the level of service I have received from a "reputable company" such as House of CB. I made a purchase on May 7, 2019 for a 'ELLA' Neon Green Ruched Organza Mesh Mini Dress, with an advertised 2-3 business day delivery. I have yet...

House of CB / payment not received

May 03, 2019

House of CBI need my full refund. You send me an email that two items have been refunded by my gift card only reflects the amount of 1 item? Seriously? Fix this issue. I need my $75 back. As soon as possible since I need to use the gift card to buy my graduation dress for May 10th. In less than a...

House of CB / illegal refund policy

Jun 25, 2018

I purchased a dress for my 15 year old daughters prom which when it arrived was very poor quality and didn't fit. It was return immediately with a request for a refund. We had to pay for the postage for the dress to be delivered and to be returned. The Company are now ignoring Consumer...

House of CB / poor quality

Jun 11, 2018

House of CBI bought the dress online from their shop, i needed for wedding. paid £130, after not even 2h straps got broken, tried to fix it and was keep breaking, after 3 days also golden straps changed colour, such a disgusting quality, sorry but £130 which didn't even last half day and caused issue...

House of CB / service

Feb 27, 2018

I ordered an dress 13th of January, received the dress and the item did not fit at all! I paid £10.00 to return the dress as in the box it stated I can return aslong as the packaging isn't removed and tag and the plastic part to try it on. then waited for my refund I had a email then stating...

House of CB / refused to give me a refund for a faulty item even though it is actually my legal right

Jan 18, 2018

If you plan on returning anything to houseofcb good luck as they do not follow the basic laws stated in the consumer rights act!!! Do not purchase their tahnia dress. The crystals on it constantly catch on itself leaving totally embarrassing pulls and threads all over the dress after...

House of CB / Don't buy anything from them

Nov 22, 2017

Thank god I ordered just once and didn't lose more money. I placed my order three months ago and since then I haven't heard anything from them. They just disappeared with my money and I guess with other people's money as well. There's no way to contact them and no wonder they don't want to...

House of CB / terrible

Nov 03, 2017

My complaint has to do with the impossibility to return an item. I have been trying to do it for a month and haven't succeeded. First of all, customer service is weak, I guess they have 2-3 people working at this department and they rarely answer. The worst thing is that they don't publish...

House of CB / scam artists

Aug 18, 2017

Do not order from this company!!! They will scheme you! I ordered a dress for my sisters wedding, which was too snug on my hips. I tried it on once, put it back in the box and sent it in for exchange. Nothing removed, never worn for more than five minutes, MAXIMUM!!! First of all, after...

House of CB / unethical behavior

May 09, 2017

This place is a SCAM! So i bought this dress. It had a card that said can't be returned/exchanged if any makeup, oil etc is on it. So i tried it on right when i got out of the shower, it did not fit... and that was that. I returned it to exchange it for a different size. I hadn't received...

House of CB / Small size

Aug 05, 2016

Everything I received was super small and did not fit at all! It is completely ridiculous!! I gave them the exact measurements and still they messed up the whole order. And the worst part is that they refused to exchange for a bigger size. Not to mention that they also refused to refund...

House of CB / Customer service was terrible!!

Jul 19, 2016

I have ordered a dress from House of CB shop and when it arrived I found a big hole! I did not try it on. I immediately contacted customer service and asked for a refund. They told they need some pictures to see I was telling the truth. I sent them a couple and they did not reply. Then I...

House of CB / "scam,ripoff,lies"

Jun 29, 2016

I returned a bodysuit for a refund that was in excellent condition and they are refusing to refund me because they say it is soiled. This is a lie. I want my refund.

House of CB / Incredibly disgusting!!

Apr 19, 2016

I've ordered a dress from this company back in November and was very disappointed with the quality of the dress and it was in a bad condition. Seams were loose, the size of the dress was also incorrect. So I contacted House of CB customer care and they offered me a refund. I returned the...

House of CB / Horrible!

Mar 04, 2016

I've ordered some boots from House of CB website and returned them just outside the window for a refund. They are refusing to even issue me a store credit and have returned the shoes back to me. I returned the shoes because they were too small. Their customer service is absolutely... / The length of the dress was wrong

Sep 03, 2015

I have ordered black maxi dress from It was the last time, when I have ordered from this company. The order arrived on time, but the dress wasn’t maxi. It was very short and didn’t look alike as on the website. I sent them pictures and asked to change the dress, but the...