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House of CB reviews first appeared on Complaints Board on Sep 3, 2015. The latest review My dress had stitching coming apart - they won’t issue refund all was posted on Oct 5, 2021. House of CB has an average consumer rating of 1 stars from 22 reviews. House of CB has resolved 0 complaints.

House of CB Customer Service Contacts

Westfield Stratford City, 132-133 The Street, Montfichet Rd
London, England, Greater London
United Kingdom - E201EN
Mon10:00 AM - 9:00 PM
Tue10:00 AM - 9:00 PM
Wed10:00 AM - 9:00 PM
Thu10:00 AM - 9:00 PM
Fri10:00 AM - 9:00 PM
Sat9:00 AM - 9:00 PM
Sun12:00 PM - 6:00 PM
Postal Address
Unit 01, 10/f, Carnival Commercial Building, 18 Java Road, North Point, Hong Kong.

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House of CB Complaints & Reviews

House of CBMy dress had stitching coming apart - they won’t issue refund all

I bought a dress from house of CB. I wore it, but realised it hadn't been stitched properly and it was coming apart. I contacted them before I returned this dress and sent pics. They told me to send it back, this was within 2-3 weeks of me purchasing it. I waited weeks for my refund to be eventually be told, after chasing a few times, that it would be repaired and sent back. This doesn't follow consumer law, which I pointed out. I've still been waiting weeks, the refuse to give me a refund and haven't returned the dress.

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    Jun 10, 2020

    House of CB — Return policy

    Basically, sent back a brand new dress I was unable to get up my leg. Once merchandise was received they...

    House of CBNegligent tactics for recording returns

    Be careful when you return an item!!
    I returned a dress and even paid extra to have the package signed upon receipt, as instructed. Three days later, I looked on usps tracking and it was returned and signed for by an house of cb employee, so I tossed the receipt.Two weeks passed and I hadn't received a refund so I emailed them. They indicated they never received the return, even after I told them it was signed for. I went to the post office and begged them to pull up all the transactions from that day . I sent house of cb a copy of the proof of return and their employees signature. A week later I received a refund, no apology or anything. Had I not found the info from usps, I would've been out of over $200 and they'd be $200 richer, and have the dress back. To make matters worse, usps only keeps records for 30 days, so I'm grateful I went on the 27th day, and it was still in their system.

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      • Sc
        Schiffauer Sophy Apr 28, 2020
        This comment was posted by
        a verified customer
        Verified customer

        can you say me the house of cb return adress?

        0 Votes
      Dec 16, 2019

      House of CB — return items

      I return my items back for more then a week ago! House of cb received 28th nov. And my money on my credit...

      Oct 19, 2019

      House of CB — confirmation email

      I have just purchased a few dresses to the value of $950. I am yet to receive a confirmation email of my...

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      House of CBpayment method

      I've been trying to order but my card doesn't work. Why? ☹️ I don't understand. I'm gonna buy so much but it's not working. Can someone tell me why? It's a visa debit card. And my friend tried his card too. Is it because the card is from Philippines? I need to know cause I'm gonna buy like 1, 500 euros amount of purchase huhu. I'll be using it for my Europe trip and I really love your designs! Please get back to me asap. Email me @ [protected]@gmail.com or thru instagram @ellasanandres

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        May 25, 2019

        House of CB — ella dress backordered

        As a first time customer, I am EXTREMELY disappointed with the level of service I have received from a...

        House of CBpayment not received

        I need my full refund. You send me an email that two items have been refunded by my gift card only reflects the amount of 1 item? Seriously? Fix this issue. I need my $75 back. As soon as possible since I need to use the gift card to buy my graduation dress for May 10th. In less than a week

        I attached two photos as evidence. You supposedely refunded two items but my gift card only has $89 instead of $75. I also took pictures of the items before I returned them, they were in perfect condition.

        So please, give me my money back.

        Thanks for fixing this issue

        payment not received
        payment not received

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          House of CB — illegal refund policy

          I purchased a dress for my 15 year old daughters prom which when it arrived was very poor quality and didn't...

          House of CB — poor quality

          I bought the dress online from their shop, i needed for wedding. paid £130, after not even 2h straps got...


          House of CB — service

          I ordered an dress 13th of January, received the dress and the item did not fit at all! I paid £10.00 to...

          House of CB — refused to give me a refund for a faulty item even though it is actually my legal right

          If you plan on returning anything to houseofcb good luck as they do not follow the basic laws stated in the...


          House of CB — Don't buy anything from them

          Thank god I ordered just once and didn't lose more money. I placed my order three months ago and since then I...

          House of CB — terrible

          My complaint has to do with the impossibility to return an item. I have been trying to do it for a month and...

          House of CB — scam artists

          Do not order from this company!!! They will scheme you! I ordered a dress for my sisters wedding, which wa...

          House of CB — unethical behavior

          This place is a SCAM! So i bought this dress. It had a card that said can't be returned/exchanged if any...

          House of CB — Small size

          Everything I received was super small and did not fit at all! It is completely ridiculous!! I gave them the...

          House of CB — Customer service was terrible!!

          I have ordered a dress from House of CB shop and when it arrived I found a big hole! I did not try it on. I...

          House of CB — "scam,ripoff,lies"

          I returned a bodysuit for a refund that was in excellent condition and they are refusing to refund me because...

          House of CB — Incredibly disgusting!!

          I've ordered a dress from this company back in November and was very disappointed with the quality of the...

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