Having problems with House of CB?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

House of CB Customer Service Contacts

Westfield Stratford City, 132-133 The Street, Montfichet Rd
London, England, Greater London
United Kingdom - E201EN
Mon10:00 AM - 9:00 PM
Tue10:00 AM - 9:00 PM
Wed10:00 AM - 9:00 PM
Thu10:00 AM - 9:00 PM
Fri10:00 AM - 9:00 PM
Sat9:00 AM - 9:00 PM
Sun12:00 PM - 6:00 PM
Postal Address
Unit 01, 10/f, Carnival Commercial Building, 18 Java Road, North Point, Hong Kong.

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with House of CB Customer Service. Initial House of CB complaints should be directed to their team directly. You can find contact details for House of CB above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about House of CB. Discuss the issues you have had with House of CB and work with their customer service team to find a resolution.

Complaints & Reviews

Jun 10, 2020

House of CB — Return policy

Basically, sent back a brand new dress I was unable to get up my leg. Once merchandise was received they...

House of CBNegligent tactics for recording returns

Be careful when you return an item!!
I returned a dress and even paid extra to have the package signed upon receipt, as instructed. Three days later, I looked on usps tracking and it was returned and signed for by an house of cb employee, so I tossed the receipt.Two weeks passed and I hadn't received a refund so I emailed them. They indicated they never received the return, even after I told them it was signed for. I went to the post office and begged them to pull up all the transactions from that day . I sent house of cb a copy of the proof of return and their employees signature. A week later I received a refund, no apology or anything. Had I not found the info from usps, I would've been out of over $200 and they'd be $200 richer, and have the dress back. To make matters worse, usps only keeps records for 30 days, so I'm grateful I went on the 27th day, and it was still in their system.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Sc
      Schiffauer Sophy Apr 28, 2020
      This comment was posted by
      a verified customer
      Verified customer

      can you say me the house of cb return adress?

      0 Votes
    Dec 16, 2019

    House of CB — return items

    I return my items back for more then a week ago! House of cb received 28th nov. And my money on my credit...

    Oct 19, 2019

    House of CB — confirmation email

    I have just purchased a few dresses to the value of $950. I am yet to receive a confirmation email of my...

    House of CBpayment method

    I've been trying to order but my card doesn't work. Why? ☹️ I don't understand. I'm gonna buy so much but it's not working. Can someone tell me why? It's a visa debit card. And my friend tried his card too. Is it because the card is from Philippines? I need to know cause I'm gonna buy like 1, 500 euros amount of purchase huhu. I'll be using it for my Europe trip and I really love your designs! Please get back to me asap. Email me @ [protected]@gmail.com or thru instagram @ellasanandres

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free
      May 25, 2019

      House of CB — ella dress backordered

      As a first time customer, I am EXTREMELY disappointed with the level of service I have received from a...

      House of CBpayment not received

      I need my full refund. You send me an email that two items have been refunded by my gift card only reflects the amount of 1 item? Seriously? Fix this issue. I need my $75 back. As soon as possible since I need to use the gift card to buy my graduation dress for May 10th. In less than a week

      I attached two photos as evidence. You supposedely refunded two items but my gift card only has $89 instead of $75. I also took pictures of the items before I returned them, they were in perfect condition.

      So please, give me my money back.

      Thanks for fixing this issue

      payment not received
      payment not received

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        House of CB — illegal refund policy

        I purchased a dress for my 15 year old daughters prom which when it arrived was very poor quality and didn't...

        House of CB — poor quality

        I bought the dress online from their shop, i needed for wedding. paid £130, after not even 2h straps got...


        House of CB — service

        I ordered an dress 13th of January, received the dress and the item did not fit at all! I paid £10.00 to...

        House of CB — refused to give me a refund for a faulty item even though it is actually my legal right

        If you plan on returning anything to houseofcb good luck as they do not follow the basic laws stated in the...


        House of CB — Don't buy anything from them

        Thank god I ordered just once and didn't lose more money. I placed my order three months ago and since then I...

        House of CB — terrible

        My complaint has to do with the impossibility to return an item. I have been trying to do it for a month and...

        House of CB — scam artists

        Do not order from this company!!! They will scheme you! I ordered a dress for my sisters wedding, which wa...

        House of CB — unethical behavior

        This place is a SCAM! So i bought this dress. It had a card that said can't be returned/exchanged if any...

        House of CB — Small size

        Everything I received was super small and did not fit at all! It is completely ridiculous!! I gave them the...

        House of CB — Customer service was terrible!!

        I have ordered a dress from House of CB shop and when it arrived I found a big hole! I did not try it on. I...

        House of CB — "scam,ripoff,lies"

        I returned a bodysuit for a refund that was in excellent condition and they are refusing to refund me because...

        House of CB — Incredibly disgusting!!

        I've ordered a dress from this company back in November and was very disappointed with the quality of the...

        House of CB — Horrible!

        I've ordered some boots from House of CB website and returned them just outside the window for a refund. They...

        IN THE NEWS

        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
        A consumer site aimed at exposing unethical companies and business practices.
        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
        You'll definitely get some directions on how customer service can best solve your problem.
        Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.