The complaint has been investigated and
resolved to the customer's satisfactionResolved Hotwire.com — avoid hotwire.com!
resolved to the customer's satisfaction
Beware when booking hotels through Hotwire.com. In their "T&C" it stated that there "may" be additional fees. Even though hotwire knows there "will" be additional fees, they will not disclose that information to you.
I made a hotel reservation in downtown New Orleans, LA. I thought I received an incredible rate for a 4.5 STAR hotel. I will not mention the hotel name, this is not their fault. Only after booking the reservation the consumer can find out the brand name of the hotel. Once I checked the hotel's website I found out about the additional parking fee, almost 50% of the daily room rate, which hotwire was aware of and refuses to disclose to the consumer. I contacted Hotwire Customer Services and was rudely told that Hotwire does not offer refunds. There is no reason that can be given, that will qualify for a refund from Hotwire. I then asked for a supervisor and she refused to refund my reservation also. After discussing the situation, she refused again. She then asked if I had any additional questions, so I asked a gain for a refund. She explained to me that this issue has already been discussed and asked if I had any other questions, so I asked for a refund again. She began to get rude and refused to discuss the matter any further. She kept referring to the "Terms and Conditions" of the website.
I suggest that nobody ever use a company that will not refund a purchase.
Hotwire.com is run in a manner that they do not care if you are a return customer because they got your money this time. Sooner or later they will run out of disgruntled customers and have to close their doors. I hope this can assist some would-be consumers to avoid Hotwire.com.