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HotFootballTickets.com Customer Service Phone, Email, Contacts

HotFootballTickets.com
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1.7 12 Complaints
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HotFootballTickets.com complaints 12

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D
6:07 am EST
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HotFootballTickets.com champions league final tickets

To whom it may concern.

I am surprised and concerned that I have not heard from you following the debacle of 1st June, when you failed to supply the tickets that were agreed and paid for to the sum of 12000 EUR.

If you are a viable and honourable organisation, I would expect to receive notification of how you plan to reimburse immediately.

This matter has gone on for over 6 months and when I spoke to you and you outsourced finance team I was advised that I would not be receiving a refund despite written confirmation. I am about to instruct legal recovery via an local agent in Spain and will hold you liable for the costs.
Regards

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M
2:08 am EST

HotFootballTickets.com football match tickets arsenal not delivered and no refund

Family tour to London including visiting Arsenal match with three sons last may. tickets would be sent tot the hotel. Less then 24 hours before the start of the match I received a message that there were no tickets available because for some reason ( their contact could not deliver or something like that). I could not reach them by phone. Three sons very very very disappointed.

But then, although I sent more then 5 emails ( by phone they could still not be reached) I still have not received my money back for all kind of reasons. And with the last email their was no answer at all.

Please people do not buy your tickets with hotfootballtickets.

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T
5:05 am EDT

HotFootballTickets.com they stole my money

I requested a tickets from them, Two Category one Tickets, Their agent gave me one category one ticket and another one for category two, even they delivered it after the match with 25 minutes.

I communicated the issue to them and they just ignored me.
its my worst experience ever with online service companies.

I will not let this situation go like that and I will post my complaint everywhere.

eng.tarek.[protected]@gmail.com

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Is HotFootballTickets.com legit?

Our conclusion: ComplaintsBoard's detailed research into HotFootballTickets.com's operations indicates high risk and questionable legitimacy. We strongly recommend that potential customers avoid dealing with HotFootballTickets.com to protect their personal and financial well-being. If you’ve had a negative experience with this company, please report it to ComplaintsBoard by submitting a complaint.

HotFootballTickets.com earns a trustworthiness rating of 11%

Not worth the risk. Protect yourself and your money by staying away from HotFootballTickets.com.

With only 16% of 0 complaints being resolved, HotFootballTickets.com slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.

Exercise caution when using hotfootballtickets.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

We conducted a search on social media and found several negative reviews related to HotFootballTickets.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Be cautious when engaging with hotfootballtickets.com, as it may be associated with high-risk activity and potential scams or fraudulent activity. It is important to thoroughly research the website and the seller, exercise caution when making transactions, and be wary of any red flags or warning signs.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for HotFootballTickets.com. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Hotfootballtickets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Hotfootballtickets.com you are considering visiting, which is associated with HotFootballTickets.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
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A
3:36 am EDT
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HotFootballTickets.com money stolen

I bought my world cup tickets with them - BIG MISTAKE -
A month before the event my personal situation changed drastically and asked them if I could return the tickets and receive my money back.

Two weeks later without anyone answering, I wrote them asking if they had review my case and if they could return me the money, and in the case they couldn't to send me the ticket as I could probably sell it to a friend.

They replied that the ticket was no longer available, that they wouldn't return me the money and that I had a "credit" with them..

After complaining several times with no answer (I didn't asked for a credit, I needed the money) I tried to use the "credit" to buy a new ticket and re sell it.. but what a surprise: "my" credit is to be used half now and half in 6 months..

I never asked for a credit. I needed the money back.. or at least the ticket to make it money. They "gave" me a credit to be used in a way I can not use it as it makes me spend more money..

It is a shame I didn't read the reviews before giving them my money

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10:53 am EDT
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HotFootballTickets.com buying tickets

Do not buy to this company. It is a scam!

The company does not exists and you have no where to make a claim. They send every now and then one real ticket but in the meantime they steal a lot of others. They have an address in spain that doesn't exist, the telephone number for that address is from the us although they call you from an uk number; without giving any solution off course.
They stole me 450€.. They don't want to give me the ticket nor the money. Hope you don't have the same problem.

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B
7:15 am EDT

HotFootballTickets.com disappointed

Hello. I have purchase three tickets from Hotfootballtickets and later I was contacted by one of their reps and told that there was a mistake. They said that when I bought my tickets there were only two left and third one was sold to me by an accident. They said that I'll get a refund for one ticket. That was nice that they contacted me and gave my money back, but that did not change the fact that I was in a terrible situation. We wanted to see the game (me and two friends of mine) and we had only two tickets. Literally one of us couldn't see the game. That happened because these people were unprofessional and there was no information about that on their site. As a result I missed the game and that was a huge disappointment.

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7:41 am EST

HotFootballTickets.com terrible website!!!

Terrible website and appalling service! Don't deal with this scam business called Hotfootballtickets!
I have ordered one ticket but the charged me for two. I contacted Hotfootballtickets right away and asked for a refund and their rep said that they will not refund anything because I was a liar and they charged me only once! I also did not receive my ticket and when I contacted them again they claimed I did receive it. They scammed me, stole my money and they said I was a liar! These people are criminals and their fraudulent business should be shut down!

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2:39 am EDT
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HotFootballTickets.com not promised service

Not trustable: when you get a confirmation from them, they might still cancel your order one day before the game.
I booked the tickets between Ac Milan and Juventus on Oct 22nd, I get a positive confirmation from their website, which I am very happy about. They I booked the flight and hotel, for me and my girlfriend. When we are in milan, they told us they did not get the ticket. Also they did not say sorry about this.
They claim to deliver the ticket 3-5 days before the game, I waited until then, got no response from them. When I call them, they always say they do not know when the ticket will be there, once they get an update from the system, they will send you an email. But basically, they are not in control of the ticket, they are just delaying it. I did this 6-7 times, all the workers kept saying the same thing (I think all the employees should get this kind of training quite often). One hour before the game, I called them, still the same, promise they will deliver the ticket today. When I arrived in Milan, get a message from them, saying the ordering failed. So I went to Milan for nothing. They do not even say sorry for this.
So, they are not trustable at all. All what they are saying is we provide 1000 happy buyers every year, but they do not say 10, 000 are not happy about it at all. Worst, they use your trust about this, and did not provide the promise at all!

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6:47 am EDT

HotFootballTickets.com they didn't provide tickets on time

I purchased two tickets from the website www.hotfootballtickets.com. The rep told me that I would get tickets before 5, May. I patiently waited, but the seller didn’t deliver it. WTF? I started to call him and sent emails, but all my efforts were useless. This guy avoided me and I already missed the game and lost large sum of money. I highly advise to avoid the company and their services.

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2:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HotFootballTickets.com tickets not delivered

I bought 2 tickets for crystal palace v liverpool game since march (game to take place tomorrow) and given that the game became more in demand due to liverpool's surge to the top of the bale since I bought these tickets, they contacted me that their supplier let them down (with no proof whatsoever) while it's more likely that it was re-sold privately given that such tickets are fetching thousands at the moment.

Not only did they not provide the promised tickets, they also refunded me the amount in euros even though I paid in pounds leading me to incur losses on foreign currency conversion. Before they made the refund, I sent them them the amount I was charged in pounds, but they ignored it and still made me incur the loss. I wonder if they will blame the ticket supplier as well for not refunding me the full amount in pounds.

To summarize, avoid this website at any cost, very unreliable and ignore any insincere apologies from them.

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7:46 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

HotFootballTickets.com overcharging for tickets

My husband tried to buy 2 tickets for a football match from hotfootballtickets.com.
The transaction didn't go through, and when he spoke to an operator a few minutes later, they said the price was higher. He said he didn't want them at the higher price, then the hotfootballtickets.com representative said that he would honour the original price.
My husband signed their 'contract' of sale having amended it for the agreed price, but hotfootballtickets.com took the higher price from his credit card without authorisation.
Despite 4 phone calls and 3 emails he has not been refunded for the difference where they overcharged him.
hotfootballtickets.com are a disgusting company who say they will do one thing and do another. It is one thing paying a. Premium for football tickets that you accept is over the face value, it is another to charge that plus an extra premium that you did not agree too!

Never use hotfootballtickets.com!

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Update by Spurs fab
Aug 14, 2013 4:38 am EDT

Hi. I just wanted to come back to update you on the overcharging situation.
After I had written the review, hotfootballtickets came back to my husband and agreed that they had overcharged due to a clerical error and immediately refunded the excess fee.
I can not remove the above review, but wanted any reader to know the full story.
So in the end, they got to see the match at the price agreed and were happy - apart for the 5-1 defeat!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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R
7:44 am EDT

HotFootballTickets.com overpriced tickets

I purchased a single ticket for $289.95 from hotfootballtickets.com and when I arrived at the theatre and saw the quality of the theatre and type of audience. I immediately realized that I had been scalped. At the box office, I learned that the full price of my ticket should have been $72.50.

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BCaric
, US
Jun 09, 2019 6:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid two premium platinum tickets, seating together for Champion league final 2019, Liverpool-Totenhem in Madrid, Jun 1st. I got tickets from category 3, separate seats. Delivery was at last moment. They didn't answered on my e-mails and calls. Tickets are very very overpriced.
There is no garantie that you will got what you paid.

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spencerjolson
, US
Oct 27, 2018 11:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The website was very easy to follow and the tickets were dispatched instantly abd arrived within a couple of days. Very satisfied.
It was Avery secure service that anyone could use.

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S
sandingram
, US
Oct 22, 2018 1:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Easy ordering, tickets arrived as advised. Excellent service.

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Y
Yolanda Buttars
, US
Oct 21, 2018 9:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

A very clear system of ordering the tickets for the concert. Prompt delivery when nearer the event and therefore a fantastic time was had by the whole group. Thank you

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norawalters
, US
Oct 22, 2018 3:38 am EDT

Great seats. No problems. Would definitely use again.
Thank you

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elizabethmith
, US
Oct 21, 2018 1:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Fast and efficient if not a little pricey but the event was sold out in minutes so understandable. Would use again.

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edwardbowman
, US
Oct 22, 2018 1:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

bought tickets for daughter to celebrate her birthday. she was already in London for weekend, this was a great surprise for her. she enjoyed the show from start to finish. I will definitely use this terrific service again.

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jonkress
, US
Oct 22, 2018 5:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought tickets to see hot football tickets in Liverpool. Tickets arrived in good time. However I did pay a lot over the face value price... But so worth it! hot football tickets was amazing!

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Walliser
, US
Aug 14, 2018 2:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid a big price for 2 tickets, they never delivered them (of course I have the informations 12h before the match), and don't want to refund me, 40 days after the match!

They are just stealers

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ruthozim
, US
May 06, 2018 2:18 pm EDT

Easy to understand how to do this. More simple then I thought it would be. Looking forward to making memories with my friends on Saturday, May 26 at Olimpiyskiy National Sports Complex in Kiev, Ukraine with 70, 000 fans to enjoy Champions League final.

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Overview of HotFootballTickets.com complaint handling

HotFootballTickets.com reviews first appeared on Complaints Board on Jun 28, 2013. The latest review champions league final tickets was posted on Dec 20, 2019. The latest complaint tickets not delivered was resolved on May 04, 2014. HotFootballTickets.com has an average consumer rating of 2 stars from 12 reviews. HotFootballTickets.com has resolved 2 complaints.
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  1. HotFootballTickets.com contacts

  2. HotFootballTickets.com phone numbers
    +34 932 420 188
    +34 932 420 188
    Click up if you have successfully reached HotFootballTickets.com by calling +34 932 420 188 phone number 1 1 users reported that they have successfully reached HotFootballTickets.com by calling +34 932 420 188 phone number Click down if you have unsuccessfully reached HotFootballTickets.com by calling +34 932 420 188 phone number 0 0 users reported that they have UNsuccessfully reached HotFootballTickets.com by calling +34 932 420 188 phone number
    100%
    Confidence score
    Spain
    +44 203 481 4129
    +44 203 481 4129
    Click up if you have successfully reached HotFootballTickets.com by calling +44 203 481 4129 phone number 1 1 users reported that they have successfully reached HotFootballTickets.com by calling +44 203 481 4129 phone number Click down if you have unsuccessfully reached HotFootballTickets.com by calling +44 203 481 4129 phone number 0 0 users reported that they have UNsuccessfully reached HotFootballTickets.com by calling +44 203 481 4129 phone number
    100%
    Confidence score
    United Kingdom
    +353 16 971 962
    +353 16 971 962
    Click up if you have successfully reached HotFootballTickets.com by calling +353 16 971 962 phone number 1 1 users reported that they have successfully reached HotFootballTickets.com by calling +353 16 971 962 phone number Click down if you have unsuccessfully reached HotFootballTickets.com by calling +353 16 971 962 phone number 0 0 users reported that they have UNsuccessfully reached HotFootballTickets.com by calling +353 16 971 962 phone number
    100%
    Confidence score
    Ireland
    More phone numbers
  3. HotFootballTickets.com emails
  4. HotFootballTickets.com address
    Sant Cugat Business Park, Sant Cugat del Valles, 08174, Spain
  5. HotFootballTickets.com social media
HotFootballTickets.com Category
HotFootballTickets.com is related to the Sports and Fitness category.

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