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1.5 17 Reviews

TotalSportsShop Complaints Summary

2 Resolved
15 Unresolved
Our verdict: With TotalSportsShop's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TotalSportsShop reviews & complaints 17

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Newest TotalSportsShop reviews & complaints

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N
5:47 am EST
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TotalSportsShop Poor service

I have never been taken for granted that much but I experienced this at total sports Golden Acre branch, Cape Town. Those people never take anybody /their job seriously. After helping my self and finding a running shoe without getting any assistance, I still left the shop without the shoe/getting assistance, whilst the shop was full of people who are employed to assist. There was 1 shoe on the shelves and ; the other pair was nowhere and; nobody cared, so after asking several times who was helping me with the other shoe, the response was a careless that one and this one whilst they were busy dancing to music some chatting with friends.
Kindly employ people who are serious about their jobs
I had to leave without the shoes because 1) I was irritated 2) I ran out of time

thank you

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4:04 am EDT
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TotalSportsShop Did not receive, item

Placed an order on the 26/01/20. It was a Liverpool kit for my son's birthday. It's now March 11th and still nothing. I've tried to contact Totalsportsshop numerous times but no response. They are ignoring all of my emails. There are many complaints about this company. They are scammers. I will not stop until I receive the kit or a refund. This is online theft.

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6:32 am EST

TotalSportsShop football shirts

Liverpool goalkeeper kit purchased on line 19/12/19.
£46 confirmed debited from my account 20/12/19
Confirmation email received 20/12/19 stating order number (47298) and delivery less than 7 days.
No items received.
No contact phone numbers on website
Email sent to company via website contact form asking for items or refund within 7 days but I am not hopeful.

Many thanks

Mr Russell Hawkins

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Is TotalSportsShop legit?

Our verdict: Complaints Board's detailed analysis reveals TotalSportsShop as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with TotalSportsShop, thereby safeguarding their personal and financial interests.

TotalSportsShop earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of TotalSportsShop shows a critical trust level at 11%. Avoid for personal and financial safety.

With only 11% of 0 complaints being resolved, TotalSportsShop slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

The website belonging to TotalSportsShop has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

We conducted a search on social media and found several negative reviews related to TotalSportsShop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • Totalsportsshop.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
ComplaintsBoard
M
7:49 am EDT

TotalSportsShop football strip liverpool name spelt incorrect

I ordered a Easter present for my 7 year old it arrived 4 weeks later and missed Easter. To my horror there were no socks Nd the name was spelt incorrectly which I HAD spelt out clearly. He doesn't wear it as it looks stupid. I have sent numerous mails where confirmed a replacement would be sent. Guess what nothing arrived. Again sent mails nothing. This is horrendous. You are taking hard earning cash off people and upsetting children. Shame on you.

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12:55 am EDT

TotalSportsShop childs football kit ordered over a month ago has still not arrived.

Order number 42132 ordered on 19th May. I emailed them at the end of May to cancel order and asked for money back, the response was that orders with printing on the back could take 17 days to proces. I recieved an email on 3rd June saying product was being packaged and had been dispatched on 9th June but that it could take 7 working days to arrive. It is now 20th June and still not arrived. I have again today asked for an update on my order via email and messenger. Demanding a refund if product has not been posted.

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6:05 am EDT

TotalSportsShop youth tottenham hotspur replica team kit

My order was placed on Saturday 4th May, for a youth Spurs Kit age 8/9. The name on the back HARRY, with number 9, to include other badges.

I have had no communication from you and obviously have not received my order.

My email address is : gary.[protected]@lpfl.co.uk

Advise by return of the progress of my order, I am informing my credit card provider of the situation.

Gary Joseph

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6:29 am EDT
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TotalSportsShop item not received - and request refund.

Order details
Order id: #40933
Date added: 15/04/2019

I ordered my little boy the liverpool away purple football kit on the 15th of april. I'm still waiting for it to be delivered.

I have sent numerous emails and only once have I received a response on the 18th from billy saying he will dispatch it soon as possible.

I'm still awaiting delivery - now i've asked for a refund of £55.
Everyone is ignoring my email's.

Everyday I get home and my little boy asks if his new football kits been delivered and I have to upset him by saying no.
I'm a single mum and can't afford to get another one until my moneys refunded.

Thank you
Allana

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4:14 am EST

TotalSportsShop Avoid!!!

So many reviewers had said it before and I will say the same: never buy anything from this website unless you're ok with waiting forever.
I think their management is well aware of this stupid situation with shipping and delivery, but they do absolutely nothing to improve it. At least, it's what I can see. The number of bad reviews didn't stop growing and it means that the problem hasn't been resolved yet.
So now you're warned.

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10:38 am EDT
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TotalSportsShop product

I bought the Tempo watch Temp-245-G01 lovely watch until the one end strap broke off I'm very disappointed in this because the straps are rubber and I don't swim or shower with the watch. I had a strong feeling abut the brand that's why I bought my son one too. I went to total sport shop and they just said I should buy a new watch they were no help at all. No I need to know what do I do now.

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1:41 am EDT

TotalSportsShop Scam

I have purchased a shirt for my son from TotalSportsShop website. I'm really not a fan of online shopping, but my son really wanted the shirt so I decided to take a risk. Well I placed my order, paid and received nothing. Order was made about two months ago and I did not even get my tracking number and payment confirmation email. Tried to call but their phone number was not working, maybe it was not even their number. Tried their online "contact us" from and no one contacted me back. I'm very disappointed and super angry at TotalSportsShop! Stay far away from this place!

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6:47 am EDT

TotalSportsShop Thieves

Do not order anything from TotalSportsShop! I have made an order with them and paid for the product and never received anything. Emailed them many times and they said nothing about my order. The only thing they said was that my order was sent a long time ago and not it was not their responsibility. Asked for a refund and they refused! These people still have my money and there is no way to get it back!

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2:51 am EDT

TotalSportsShop Scam company

This site is fake! After you pay them you can say good bye to your money forever! Ordered some shirts for my son and never received what I paid for. Tried to contact TotalSportsShop many times, but never received a response. I don't know anything about my order! There was no confirmation email and no tracking number. These people are real thieves! Please save your money and shop elsewhere.

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R
4:07 pm EDT

TotalSportsShop No contact information and seller doesn't send details of the order

I was scammed by the company www.totalsportsshop.com. I didn’t think that there would be any problems. I placed the order and waited for the news about the purchase and delivery, but the seller didn’t hasten to send any information at all. I went to the website in order to find their contacts, but there was only phone number, which turned to be disconnected. Be careful if you buy from this website, but of course better avoid it.

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1:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TotalSportsShop non-delivery of order

I ordered a football strip in dec' 2010, it was not delivered. I complained and they re-ordered and said it was shipped in Feb' 2011, it still did not arrive. I have requested a tracking # and finally a refund, and they have ignored my e/mails.

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Daynaman
Motherwell, GB
Oct 31, 2011 4:19 pm EDT
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Despite repeated e mails Alert-pay refused to pursue my case saying that the money can' t be traced once thirty days pass.I reckon that Total sport use a really cheap postal service and things go missing all the time. If someone complains they claim they have sent a replacement and if you complain they ignore you until you go away. First time in about six or seven years I have been ripped off on the net and I will put this down to experience . Will avoid any site that uses alert pay in the future as they were unhelpful and useless to say the least.

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S and D Anderson
Peterborough, GB
Oct 31, 2011 10:58 am EDT
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We have had the same problem. We ordered a football kit from here before and it came (although very slowly). This August we ordered another one but are still waiting. I have sent lots of emails asking them what is happening but have heard nothing back. The order appears to have been wiped from my account details, despite having been sent a receipt with the order information after they took the money from my account. Thank you for the advice, we will try Alertpay. My son agrees that the website should be called Totalwasteoftime.com

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bagowarrior
devon, GB
Jul 08, 2011 2:14 pm EDT

You should still chase a refund from Alertpay. The TotalSportShop website states 'Our payment methods page tells you how to order and pay for products. For questions regarding delivery, and refunds please review our shipping page, and returns policy page. Customers agree to allow up to 28 working days for dleivery, and in the case of undelivered goods, refunds will only be granted after 40 WORKING DAYS.' Which means they will offer after 40 days to you a refund. But that's when they go quiet and never respond to emails. I informed Alertpay of this, which means that they will always be outside Alertpay's 30 policy and they opened a dispute up for me and I got my money back as TotalSportShop never answered Alertpay's emails either. Shame really because the first item I ordered off them arrived and I would have ordered more for my boys over time. TotalSportsShop - TotalWasteofTime

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Daynaman
Motherwell, GB
Jun 17, 2011 4:05 pm EDT
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Same story for me, ordered a kit for my son in January and it failed to arrive.They said they would send another and now won't reply to emails.Tried to get refund through Alertpay but they were useless, saying that they won't pursue debts that are over 30 days old!

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emmalouise
gravesend, GB
Jun 14, 2011 4:10 pm EDT
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i ordered a boys football kit in april for my sons birthday i'm still waiting for the kit 2 months later! i have sent at least four emails and have yet to recieve a reply!

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6:19 pm EDT

TotalSportsShop They don't send you your stuff and then don't reply to you when you ask for your money back

This website is a con. They don't send you your stuff and then don't reply to you when you ask for your money back. They do reply if you pretend to be a new customer though. I don't believe anyone has got anything from them - it's probably them trying to pretend to be a customer.

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M Hamar
Usk, GB
Nov 05, 2014 9:10 am EST
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We had goods sent to us but they were of poor quality and the sponsors writing came off the football shirt. We are epxected to post the item back. They have reviews on their site but only allow positive ones to be viewed. Surely these sorts of comnies should be closed down to prevent fraud. I think I will try and recover through credit card.

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alih
Gravesend, GB
Nov 25, 2013 3:01 pm EST
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agreed i've had exactly the same thing happen - do not use them!

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3:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TotalSportsShop Scam take your money

I ordered a kit from this company and paid for it, never received. They refused refund and basically tough was tgeir attitude. Under no circumstances order from this company. The company is fake and a scam

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5:35 pm EST

TotalSportsShop They take your money and never send the goods

Do not go near this site they are rip off merchants they take your money and never send the goods. We have been told three times the goods were on the way. This has been going on since 17/11/10.

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Clarke1891
Leicester, GB
Oct 12, 2022 12:03 am EDT

I ordered an item for my sons birthday on 21st September item stated 5-7 working days. Item not even dispatched and customer service communication is poor I’m going to have one disappointed son tomorrow cause his football kit hasn’t arrived

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C.Burton
, US
Mar 09, 2020 11:11 am EDT

Disgraceful company! Do not order your money will be taken and you won't receive anything! 33 days since my order- 13 days ago I had an update that it had been despatched! And still no kit - please avoid- don't waste your time or money - no delivery reference given- no phone number to call- no address details- nothing

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GemmaLomax
, US
Oct 30, 2019 6:29 am EDT
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Order 44185

Ordered weeks ago and now not arrived for my sons birthday. I therefore need a refund urgently. Let me know how you can process this.

Gemma Lomax

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Emlyn
, GB
Jun 25, 2019 3:35 am EDT

I order a football kit for my daughter on the 25th May 2019, I am yet to receive anything through the post.

I contacted them then via the contact us link and also telephone number that doesn't seem to work. Its disgrace full that their website can still appear online to rip off people!

Just did a check online to find out they are a scam.

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Articus
Chatham, GB
Jun 24, 2015 1:41 pm EDT

I bought a kit for my son for his Birthday, 3 weeks before, it arrived about 6 weeks after. everytime i contacted the company i got sarcastic standard form letter rsponse stating that it says clearly on their website how long it takes. well if you call clearly having to be redirected from the main web page twice before you can read up on this then yes. when the kit arrived io know it says replica but dont take the p155, it has no collar on it, just a folded floppy bit of material, 30 degree wash FIRST ONE AT THAT, the number on the back had wrinkled, wash 2, 30% of the lettering had peeled off, wash 3, well put it this way i bought him another kit. Absolute rip off, my most stupid purchase online ever.
THE PHOTO'S WERE TAKEN AFTER THE FIRST WASH

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ta5805
Solihull, GB
Jun 19, 2015 8:04 am EDT
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I was ordering a shirt for my nephew and I ordered the shirt in what I thought was a timely manner.

It took 3 days to get an order confirmation. A further 5 days to say the order was being processed and by day 14 I decided to contact them to find out what what going on?

Well, I got a very delayed response - then an email condescendingly pointing out "you should read the delivery notifications that state 7-10 working days for the order and then a further 5-10 working days for delivery - in all you should prepare for a 28 working day turn around."

I tried to further say that these are surely guidelines - oh no, I was informed "we are not a UK-based as stated on the website" then a justification on that fact as to why they take so blooming long and also the reason I went with them over other companies was because they cheaper - which they were not.

Customer service is clearly lacking in this organisation and for a company that I can order from in the depth of Africa can get an item to me in 14 days is unacceptable for this company to stand behind a) lack of communication and b) lack of customer interface/service skills.

Do not buy from these arrogant people again - I most certainly will not

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suzie m
wakefield, GB
Apr 12, 2011 2:06 pm EDT

The same has happened to me. Goods ordered December 2010 have not arrived, and my e/mails have been ignored.12 April 2011.

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Rayall
London, GB
Mar 23, 2011 4:17 pm EDT

If you want to report totalsportsshop.com in the UK then: www.actionfraud.org.uk

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Rayall
London, GB
Mar 23, 2011 3:12 pm EDT

Don't confuse this with another shop with a similar name. Totalsportsshop.com is a fraud website and the owner is posting messages saying they have received goods and are happy. They don't give you your money back or reply when you ask for a refund.

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Neil_Jones
Hull, GB
Mar 15, 2011 11:38 am EDT

I felt I should write my own experience with TotalSports. I ordered 2 football kits for my children and received an email saying that had been shipped. When I didnt receive within the time frame stated on the site I contacted them and was assured replacements would be shipped. The replacements were shipped and received promptly and my children were very happy. Orders are sent via airmail so it would seem some do get lost/delayed but TotalSports answered all my emails quickly and I am more than happy with their customer service.

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TotalSportsShop contacts

Phone number

+66 661 345 6432

Website

www.totalsportsshop.com

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