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24 Hour Fitness
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24 Hour Fitness reviews 314

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24 Hour Fitness Mixed Experiences at 24 Hour Fitness - A Customer's Perspective

As a fitness enthusiast, I was eager to join 24 Hour Fitness for its convenience and range of amenities. However, my experience was a mix of highs and lows. While the gym offered a variety of classes and equipment, the cleanliness and security standards left much to be desired. The staff at my location seemed overwhelmed and at times indifferent to member concerns. On the positive side, the membership options were flexible, allowing me to choose what suited me best. Despite the drawbacks, I did appreciate the effort put into the fitness programs and the convenience of multiple locations. If you're considering 24 Hour Fitness, be prepared for a varied experience that may depend on the specific location and staff.

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24 Hour Fitness This is for the Jersey City location

This is for the Jersey City location. Got locked into a personal training contract with a staff person who said she lost 20 lbs with a specific trainer in 6 weeks. Signed up for the trainer and the trainer switched jobs. Never got to train with the trainer. Got new trainer, Tim. When those sessions were up, I signed up for more sessions with Tim, who told me that he would train with me and give me a special discount. Tim cancelled many times at the last minute, often times when I was already at the gym. Tim did not have me stretch after weight training and cardio. The contract has a short window of time where you need to fullfill your training sessions so with constant cancellation you may lose your sessions for not being in the time window. Then at the last minute, I found that my trainer Tim no longer worked at 24, with 12 sessions left. When I tried to call 24 Hour "management" there is no voicemail system, and instead I need to get in touch with people on their personal cell phones. They said that I can't get out of the contract, even though many sessions were cancelled at the last minute. Keep in mind, the prolonged cancelling also prolongs my monthly membership to the gym so I have to continue to pay monthly for the club until I use all my sessions.

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M. Hoppe
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Jacuzzi and swimming pool are not clean. My eyes hurt after using the pool. *** was bad. They did not tell me my account was auto renewal when I signed up the annual membership. I have not been there for a few months, so I forgot what date I signed up. When I called, it was a few days past one year. They already charged me another $299.99. Of course, they will not let me cancel my membership for this year or prorate it.

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24 Hour Fitness Left the following message for GM at 24 Hour Fitness 3/8/2021 ** still have not heard back Hello Keith W*****, This

Left the following message for GM at 24 Hour Fitness 3/8/2021 *** still have not heard back Hello Keith W, This morning at 24Hour Fitness 205, I believe I racially harassed by your employee Justin S. It happened this morning 3/7/2021 at 5am. Today I approach the front desk as I’ve done for the last close to 20 years at 24Hour and he just stares at me. I just look back at him and then he goes in to long dialog about not knowing me and that I should show ID. He did not do this with anyone other member but me and I believe it had everything to do with my race. I am Black. This is ridiculous, my company refers employee to 24 Hour fitness. I am sitting here writing this feeling completely humiliated about someone threatening to restrict my entry today. In fact, I was bringing in my ID. I will not download the app to my phone, nor did I participate in using the finger id. I simply brought my driver’s license. Last year sometime after 24 re-opened after the covid closures, I was told that 24 would put my number in the system without my finger ID to avoid contact and possible infection. And Today, I am threatened with restriction of gym usage by an employee for doing what I was instructed to do, give my number. He did not do this to any other person today that wasn’t black. I am not going to let this go and I want to know with who else I can talk about this matter. I’ve attached both my work email and my the email associated with my account. Thank you

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  1. Pros
    1. Open 24/7 for flexible workouts
    2. Nationwide club access with membership
    3. Diverse class offerings for all levels
    4. State-of-the-art fitness equipment
    5. Complimentary fitness consultation
  1. Cons
    1. Limited high-end amenities
    2. Inconsistent facility maintenance
    3. Overcrowding during peak hours
    4. Aggressive sales tactics
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24 Hour Fitness This is a corporate matter

This is a corporate matter. Spoke to an agent in April, as the clubs were reopening I was called to update my card information. I was advised that I could continue a freeze due to the pandemic so I requested this continue and I would go to the club directly to cancel my membership (I was. I linger comfortable working out indoors) The agent assured my account would continue to be frozen and we went on our way. Since that call my account continued to be charged. After discovering this I contacted customer service. I was told that my previous call was recorded and that it was confirmed that I had requested a freeze and that I said I would go to the club directly as I did not feel comfortable giving this information over the phone. The agent explained to me today that because I did not provide my new card information they were NOT able to freeze my accountwhat? Now here is where it gets shady, I did not give this information but they did get it from my bank and they still charged it! So the technicality here is that their system wouldnt allow a freeze due to me personally not updating something they had already? WHAT? they fraudulently continued to charge my account and even though this is clearly not my fault they refused to refund my account. I have been with them since 2012 and taking advantage of people during a pandemic is absolutely reason enough for me to cut ties with this company BUT they took it a step further by refusing to make it right and by having shady practices. The supervisor went on to tell me that my financially institution automatically updated the information for them because I was with them for so long.so they had the information but because I didnt provide it I couldnt freeze or cancel my account. Wow! I didnt give the card but u had it? But you say because I didnt provide it myself I could not request a freezefurther more the recording does not have the agent even mention that I would continue to be charged until I updated This informationthis is a system technicality and not my fault or any customers fault! Shady all the way around. I will work with my local news and my credit card company to resolve what they refuse to as this is not the first this has happened in my circle, anyone abusing the loyalty of their customer In The middle of a pandemic should be exposed.

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A. Rodriguez
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My wife had a membership and decided to cancel, July 1, 2022, per her contract of mailing, certified mail/receipt her cancellation to the address in the contract. One month later, 24 Hour Fitness was still charging her monthly and yearly dues. Upon seeing this, we contacted the headquarters and the representative said they never received the cancellation letter, but would allow cancellation and credit any charges. We received by email the cancellation authorization letter, but it was a billing date one month later than was the initial letter cancelling. The receipt of of acceptance of the mailing for the business was July 5, 2022. The cancellation should of been for July but the business, L.A Fitness refuses to cancel the August *** My wife is ***. Membership # QRX5QX7M26T

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E. O'Connell
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Very poor Service *** at 24 hr fitness Want talk to *** No help

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24 Hour Fitness To whom it may concern,Overall I am disappointed at how I was handled as a customer, and I have no doubt that there is

To whom it may concern,Overall I am disappointed at how I was handled as a customer, and I have no doubt that there is others with a similar case.I was motivated to get back into the gym in February of 2020. When covid hit in mid March the 24 locations closed down, and shortly after went bankrupt. I had called the located several times to cancel my membership, but there was probabaly no money to pay for anyone to answer customer calls. I tried calling the location, customer service, and even sent an email to customer service to cancel my membership. The automated email response showed that 24 was going bankrupt and thats how I knew.Fast forward to 2021, I noticed on my late 2020 and early 2021 bank statement of being charged by 24 for membership fees. I called 24 and told the whole story, to an employee and later a Manager. The manager said they gave customer notification of continued membership so they have the right to charge the card. I later looked up they had sent me an email notification for continued service. I asked the Manager if they went bankrupt and if phone calls/emails were being responded to. Of course he dodged the question, and talked about that single email sent out to continue service. Keep in mind there was gap between not being charged and being charged later 24 reopened their doors. In 2020, when I noticed charges stopped I concluded that my message had been received and my membership cancelled. Thats not what 24 had in mind. I dont think its right to continue membership and charges just because they sent an email notification. They should need complete consent instead of sending a single email. I understand if others had been touch with the gym and continued their work outs. Those who never went to the gym that entire duration, tried to cancel their memebership with the contact info given, and clearly did not want any part should not have been continued charges.A business cannot assume that every past member after a pandemic wants to immediately continue service. This is wrong, and 24 needs to be reprimanded as it was clearly an attempt to collect monies from past customers without their complete consent. Its free money to them if you dont notice the charges. I have contacted my bank to dispute the charges, and after all is done. 24 has showed me their colors and I will never set foot in another. Over 5 years of membership overall got me this type of service. Thanks, but no thanks. Your competitors have your thanks.I thought about all other past members who have been affected by this and that is the reason I'm writing this. Thank you for considering my review.

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24 Hour Fitness On March 4, I attended the 24 hour fitness located in Carlsbad California attached to the local mall

On March 4, I attended the 24 hour fitness located in Carlsbad California attached to the local mall. When I entered the facility I noticed that 24 hour fitness was running a special on the HyperVolt massager. There was a representative of 24 hour fitness by the name of Justin using one of the massagers. I mentioned to Justin and his coworker names Anae (I am sure that I didn’t hear her name correctly) “ I have been curious about purchasing one of these, do they have good pressure?“. Justin mentioned that there was one on display. Anae responded that it was being charged. I walked over to the display to examine it. Anae tried to pull it off of the charging base when it separated form the mechanism that charges it. She then tried to remove the mechanism from the charging base using a pair of scissors. She laid the scissors across one of the diodes that charges the battery. When I witnessed this, I asked her if she needed some help. I am a journeyman lineman and work on high voltage electricity which gives me a clear understanding of electrical fundamentals. You don’t use a conductive object when doing what she did. She positioned herself between me and the charger and stated. “No, I don’t need any help. It will be a while before the demo massager is ready to be used”. I mentioned to her that what she was doing was unsafe and offered an alternative to remove the jammed charger base. I said to use the non conductive side of the scissors. During that time, it was brought to my attention that Justin was a actually using the demo massager (it had a sticker that had demo right on it). He disregarded my interest in the apparatus and continued to massage his shoulders with it. HORRIBLE CUSTOMER SERVICE! On another occasion, I had told Justin that one of the TVs was not on. He just said, “its probably not working”. He never researched my concern. AGAIN, POOR CUSTOMER SERVICE. On another occasion, I mentioned to Justin that a piece of equipment was broken. He stayed at the front desk and asked me “which one?”. I responded with, “the one that nobody is using. How about following me to look at it? (There were other representatives to cover the front desk. He was just being lazy. I understand that there is a large competition int the gym membership world. First, there was the cancelation of towel service. 24 used the excuse that it was better for the environment. Let’s not discuss the savings to 24 HR. “Savings?”, instead I received in increase in dues. With that being said, I would think that customer service would need to be an area that your company would want to capitalize on. Justin is a terrible representation of your company.

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24 Hour Fitness I contacted this business via email (as physical locations are closed and phone lines are down) to inquire on how to

I contacted this business via email (as physical locations are closed and phone lines are down) to inquire on how to freeze the account which is paid on a monthly basis as there are no servicers provided for the money that is being collected. Today I received the following response: "Dear Member, Thank you for your email requesting to put your membership on freeze. We appreciate your patience and understanding as we are experiencing an overwhelming volume of inquiries related to the COVID-19 pandemic. As a result, this has caused a significant delay in our response times and for that we greatly apologize. As we continue to navigate through these unprecedented and unique times, we are making important and difficult decisions to ensure our ability to provide services to our club members and sustain our business over the long term. As you are aware, we have had to temporarily close our clubs nationwide and want to reassure you that your membership will be extended for the same period to cover the time of club closures, in lieu of a freeze. In the meantime, to help you stay fit and connected please download and take advantage of our FREE 24GO® app. In addition to the more than 1,500+ workouts available through the app, it is a wonderful experience for maintaining your fitness routine and staying connected wherever you may be. As a valued member of 24 Hour Fitness, during this time, we’re providing all content, including premium level at no additional cost. • 24GO Audio Coaching ($3.99/month value) o 150+ workouts for running, rowing, biking, and more o Expert guidance and motivation from an audio coach • Les Mills At-Home Workouts ($9.99/month value) o At-home versions of your favorite group fitness classes from Les Mills including GRIT, Cardio, Dance, Mindfulness o Kids' workouts from Les Mills Born to Move o High-energy streaming videos you can follow along with • 24GO LIVE o New meet-up spot for live-streamed workouts, fit tips and community conversation o Features live-streamed workouts and classes, led by top fitness instructors, trainers, partners and influencers o Stream from the 24GO app on your phone o Screencast to a smart TV For club reopening dates and other information please see News from Our CEO. We hope you and your family remain safe and healthy through these unique times and look forward to welcoming you back into our clubs as soon as we are able to open our doors. Your 24 Hour Fitness Family" The written request to freeze the account was not granted unlawfully charging an account against customer's consent in a time of national hardship.

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24 Hour Fitness LADIES DO NOT GO TO THIS GYM UNLESS YOU WANT TO BE HARASSED !

LADIES DO NOT GO TO THIS GYM UNLESS YOU WANT TO BE HARASSED ! MANAGEMENT WILL DO NOTHING! This review is of the location in ***, ***. It is managed by *** and ***. Their primary clientele is men specifically OLD men who are there to socialize and make conversation. Many of these men are polite and friendly, but MANY of them go there to try an pick up young girls. I have been harassed many times at this gym but twice I have chosen to report it. The first time, the boy at the front desk named *** did absolutely nothing about it even though he said he would talk to the old man who harassed me. I had to go back hours later just to report the incident to ***. *** said the managers arent there until 10am and that if they are not there when it happens there is nothing they can do. He also said that the employees do not have any authority to intervene in a situation like that. So to summarize that crucial point, they are 24 HOUR fitness but unless an incident occurs between 10am-7pm when a manager is there, NOTHING WILL BE DONE. After I gave him a first and last name of the old man who harassed me, he told me he would get *** to call that same day but he said that *** was done working for the day. He continued and said that if *** couldnt call, he would call himself (but made an excuse as to why he could not call right then). I told them to contact me once the situation was resolved. They did not call until a few days later which put my safety at risk had I gone to the gym with the situation unresolved! May I also note, no onenot ONE personmade any written documentation of this. The only documentation there is is the email I sent *** detailing my conversation with *** where I recalled what happened. I avoided that location for two weeks and when I finally came back I was harassed again by another old man. This time the manager *** was there. Not only did *** witness the man being extremely aggressive towards me, telling me that hes a *** Veteran, that he doesnt care if I report him, and that he was following me in the mall days ago which is why he approached me today, *** told me there was nothing more he could do. ***, who was very clearly intimidated by the man and his aggression, told me that nothing could be done unless the man said something again. When I asked him if he did say something again, what would the next steps be he told me, Youre speaking in hypotheticals. I dont know it depends on what happens. And I dont appreciate you putting words in my mouth because thats what youre doing. I cancelled my membership immediately and I urge all women to do the same. The male staff caters to its male members even at the expense of their female members safety. The management is incompetent and easily intimidated by aggressive male patrons who they should be trained to deal with. Not only that, the gym equipment is always either misplaced, broken, or both. The bathrooms are filthy with black mold growing in the tiles. And the pool and hot tub are FILTHY. Anyone considering a membership here for an extended period of time should TRULY consider taking their money somewhere else. I would hate for something even worse than verbal harassment to occur before management does their jobs.

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24 Hour Fitness The 2.5 yellow stars on Yelp says it all

The 2.5 yellow stars on Yelp says it all. Poor management, poor sanitation, and poor facility. Complaint #1, falsely reporting your title. “Manager” Rebekkah Phillips reported to me on 02/24/2020 at 5:08 p.m., of the “stadium” 5885 San Diego Mission Road - 24 Hour gym, that she’s the manager. Her card clearly lists her as “Assistant General Manager.” Complaint #2, false promises. On 02/23/2020, at this same gym, I confirmed with the front desk that to invite/refer a guest, they just need to fill out the online pass form and bring their email confirmation with I.D. However, on 02/24/2020, Ms. Phillips rejected entrance to my guest. Ms. Phillips came across concerned about conducting a witch hunt. When my boyfriend showed up to this gym to check in with his guest pass on 02/24/2020, Ms.Phillips proceeded to interrogate his residency and repeat the fine print on the pass to reject entrance to him. The fine print states: “Photo ID required. Local residents only.” There is no clear definition of locality. But, I would imagine living down the street should suffice! Ms. Phillips, “Photo I.D.” is required to match the name on the pass with the person trying to use the pass! But, Ms. Phillips needed for the I.D. card to have a local address. What about out of state transplants? Do you need proof of citizenship as well, Ms. Phillips? She went so far as to request a copy of my boyfriend’s lease! Ms. Phillips and 24 Hour team, you can’t invade people’s privacy like that! Nor does an average person just carry copies of their lease documents to the gym — such documents have sensitive information and are privileged! Most importantly, nowhere on the guest pass does it say that you will need to prove your residency nor required to bring proof of residency! In short, what was promised was certainly not carried out by Ms. Phillips. She was humiliating, exercised very poor professionalism, and invaded private information which was absolutely none of her business. My guest was embarrassed, was very upset, and said that all of the reviews about your poor customer service and outdated gym are true. Shortly after, his old gym, which was a commute getting to, gladly welcomed him in despite expired membership, with a guest pass. Ms. Phillips, part of management is finding solutions. You lose business by discrediting and humiliating customers. You could’ve at the very least offered to help set up a guest pass with a different 24 Hour gym, based on your conclusion that my boyfriend was not a local, if you cared about your reputation, promises, and business. I’ve been a 24 Hour member for over 10 years, member and resident of Encinitas, Oceanside, Downtown, Chula Vista, and Mission Valley. This flexibility in location is supposed to be the perk of membership and bringing friends makes working out more fun and motivating, which is why I try to get my family and friends to sign up too! Ms. Phillips, however, subjectively decided to reject entrance to my guest referral, my live in boyfriend, based on his outdated address on his drivers license. We live together down the street from Ms. Phillips’ gym and with a $0 initiation fee deal right now, I made a guest pass for my boyfriend. Worth noting, both my boyfriend, family, neighbors, and coworkers in our neighborhood — all have warned about Ms. Phillips’ outdated gym and poor customer service! None of them ever wanted to sign up with me, so I was very excited when my boyfriend agreed to give the gym a chance and try the guest pass. Complaint #3: Profiling/discrimination. Before I joined Ms. Phillips’ gym, I was living in Chula Vista with an Encinitas driver’s license address — but I was still granted a 3 day guest pass to Ms. Phillips’ gym! Is that because of my profile? I’m a white female? Meanwhile my boyfriend is Hispanic? I should’ve been rejected entrance too according to her theory for guest entrance — Why didn’t you reject me too Ms. Phillips? Awful customer service and she does not belong in a managerial position. All of the poor reviews on Yelp for this business are true. No point in trying the “stadium” San Diego Mission Road 24 Hour gym run by Ms. Phillips. No point trying it out as a guest, no point in bringing a guest, no point in their sign up deals — you can’t even get in with a pass and you risk your guests being humiliated and interrogated.

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24 Hour Fitness complaints 305

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4:55 pm EDT
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24 Hour Fitness I was billed twice in March 2024

an amount of 52.35 was taken out of my account on March 8 2024

another amount was taken out of my account on March 22 2024 for 57.16

a total of 109.51 was withdrawn from my account in the month of March.

as i understand it, l have to pay membership services once a month at 57.16

can you reimburse the 52.35 back into my account. i can only deduce that the March 8 withdrawal of 52.35 is a mistake

Thank You

Claimed loss: $52.35 on Mrach 8 2024

Desired outcome: Please Refund

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The club AC is set above 76. Today in March with the temp outside in the high 50-60s the club is 76+ degrees inside with half of the club not having fans. The club managers say they can't do anything and blame the executives. I have emailed the executives and they said the managers would address it. That was last summer. Now we are at 76+ in March what will...

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24 Hour Fitness Christie, Manage at Lakewood Colorado

I have sent 25 emails and 4 phone calls and stopped by 5 times.

No one at Corp or local can get me my contract since OCT 23

The place is a disaster, dirty bathrooms, sauna broken hot tub closed for months Homeless coming in to use showers.

She then kicked me out after years of being a long-time member.

A person was killed in front of this gym as they had no signs or walk path in the front of the building.

I have called Corp with no response, I'm just very unhappy as to how you run your business in all cleaning, and safety regulations.

My emails are available at the email for the location.

Clearly this locations is a disaster, I will try and get others to confirm.

Your standard letter does not address ANY issues.

Desired outcome: I believe Christie was left or lost her job; I want to be able to use my lifetime membership as promised.

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Is 24 Hour Fitness legit?

Our conclusion: After a detailed review, ComplaintsBoard finds 24 Hour Fitness to be a trustworthy company. Although there's a 24% resolution rate for customer complaints, which deserves attention, 24 Hour Fitness is known for their high standards and safety. If you're thinking about dealing with 24 Hour Fitness, it's wise to check how they handle complaints.

24 Hour Fitness earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for 24 Hour Fitness. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

24hourfitness.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up 24 Hour Fitness and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with 24 Hour Fitness's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 24% of 9 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the 24hourfitness.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • 24 Hour Fitness protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to 24 Hour Fitness. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Spoke with employee David at 24hr Fitness on Brookhurst in California, who admitted to cutting my locker by mistake. He had his manager's permission to cut the lock on my locker without my permission because a young member stated he left his ipod in the locker. I am missing many items from my my belongings. Four speedo shorts for swimming, 24hr fitne...

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24 Hour Fitness On October 31, 2019, Myself and my husband, signed on a 1-year contract with 24 hour fitness

On October 31, 2019, Myself and my husband, signed on a 1-year contract with 24 hour fitness. We were previously *** members and LOVED everything about ***. However, we recently had a newborn baby and unfortunately had to cancel our *** membership because with a newborn baby, having a "24-hour" time frame to go to the gym whenever he fell asleep was more convenient. We opted to sign into a 1-year contract because we planned that one year would be sufficient enough for the baby until he can go to child care. At that time, we would go back to ***. We have been 24-hour fitness members in the past and it did not compare at all to ***, however, we had to do this for at least a year. In the first few months, we were not able to go because my newborn baby had a few health issues. However, when we were finally able to go in about January time frame, we found out that some time in December, 24-hour fitness changed its hours of operation- no longer open 24 hours (the whole reason we left *** and signed up with 24!) Because of this change, I have been trying my very best to go during the afternoon times on my lunch break at work, but it has been getting more and more difficult for me to achieve this. My husband on the other hand is not able to go AT ALL because of the time change! I called to speak to upper management and requested that they waive my cancellation fee because this time change happened after we signed up. He absolutely denied it and was also very condescending. I believe if 24-hour fitness changes the terms of their hours and times of operation, the contract should be voided out. They no longer are "24-hour" fitness- false advertisement! If it's the same hours as ***- i'd much rather go back! Oh and by the way, the club on Sunrise is HORRIBLE. The machines are all old and dingy, looks like they NEVER clean it-perfect during this coronavirus breakout. and half of the machines are broken!

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V. Wintheiser
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Feb 22, 2024 6:04 pm EST
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Was charged an annual fee of $49.99 for the gym membership but they did not mentioned this charge when I was there signing up. I called and asked the manager why they don't mention this charge when I was there signing up and he said they did send me a copy of the agreement to my email afterwards. What kind of a excuse is that? I feel that all charges should be mentioned during the initial sign up.

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W. Botsford
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Feb 22, 2024 12:46 pm EST
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In March or April, my wife and I purchased training session packages. Within a couple days, the trainer we were using left the company. I tried many times to get ahold of the manager but never got a call back. When I finally did contact the manager, I asked about getting a refund since we would not have the trainer we specifically purchased training to use. The manager said shed get back to me. I kept trying to reach her for several weeks with no luck. I finally got ahold of the new manager who found that the previous manager left a note in my file that a refund was not available since it was over 5 days after the training contract. I asked the new manager if I could transfer the training to our children and she said she check and get back to me. I have been trying every week to contact her with no luck. I feel the company is trying to wait out the contract and take money for nothing.

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V. Hettinger
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Feb 21, 2024 10:16 pm EST
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24 Hour Fitness ***, *** 236 *** 1. A total lack of policy enforcement by staff and management. Including but not limited to members being harassed by both other customers and staff members. (Examples include: loud and obnoxious customers in the weight area, pool area, and live classes, people not minding their own business, discrimination, people using more than one machine at the same time, etc) 2. A lack of cleanliness in all areas. There is mold, mildew, lime scale, garbage, URINE in sauna and steam room. There is dust in the vents, machines, under machines, etc. 3. Assault and threats by older *** woman member on other members in the pool area. People have been complaining about this problem for years and nothing effective has been done about this. 4. Staff sits around on their phones, texting, eating, and doing nothing productive while this place is literally falling apart. Totally useless staff. 5. Management and staff is not regularly checking machines for functionality and proper maintenance. They go months if not years out of service. 6. In taking a few classes of cycle, serval of us have noticed an out of control man by the name of *** or ***, who is very disruptive to the class, inconsiderate, and loud during most of the class. Please rid the gym of this man and people like himself. Desired solution: Where to start with this mess? Its obvious that corporate is unable to, and unwilling to hire what is actually considered and known as a manager who enforces policy and manages the place properly. Your district manager needs to be fired ASAP.

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24 Hour Fitness On Oct 8 Friday in the evening, when I was working out at the 24 hour fitness gym on Balboa, on the hip Abduction

On Oct 8 Friday in the evening, when I was working out at the 24 hour fitness gym on Balboa, on the hip Abduction machine, a girl started harassing me. She kept asking me when I was going to be done, she rolled her eyes at me and told her boyfriend that I was annoying her. When I got off the machine, I told her I wanted to talk to her because what she did was not ok, but she immediately put on her head phones, and said that she didnt need to talk to me or listen to anything I say. I stepped back on the hip abduction machine because I wanted to get her attention, but she immediately stepped on the machine after I stepped on it and pushed me off. Her boyfriend who is about 65, built like a bodybuilder (Im a 54 female) immediately comes over and starts yelling at me to walk away. I tell him that his girlfriend was rude to me and that its none of his business. He proceeds to keep yelling at me, then he loudly makes an announcement to other gym goers that Ive been sitting on the hip Abduction machine for 2 hours talking on the phone. I was there for 10 minutes at most doing my workout. I also happened to be on the phone, but it is common for people to be on the phone at this gym and there are no rules against it. Anyway, I leave to file a complaint to the front desk. One of the sales guys took my complaint. I didnt hear back from them for days, until I submitted an online complaint, then I got a call from the manager at that gym, and Ive heard nothing since even though he said he would call me back with updates. Ive tried calling corporate during their operating hours but the machine keeps telling me they are closed. Per their policy, inappropriate conduct is ground for telling someone to leave the gym and revoking their membership. To my knowledge, none of this has occurred as no investigation was conducted. My monthly membership fee was charged on October 12, I called them a few days later to ask for refund which they refused.

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A. Stokes
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Feb 23, 2024 4:40 am EST
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I had bought a membership for my niece with 24 hour fitness that in January 2022 and after she informed me that she is not using it I called 24 hour fitness and spoke to the manager and canceled the membership in November of 2022 which at that point they told me that I dont have nothing to worry and my membership is canceled. There records show that I niece did not go to 24 Hours fitness since I canceled the membership with them. But in January of 2023 they charge my credit card for $479.88 again for the club membership after I canceled the membership in November of 2022. When I attempted to call 24 hours fitness in *** and explained to the manager that they have charged me after I canceled my membership. She got attitude and hung up the phone on me. I tried calling him back several times, but no luck they wouldnt answer my call. I tried calling the corporate number that I got from online. Its just an automated service. I attempted to make a complaint on their website via email and I havent gotten a call back or email back or any type of response. I called the gym on several occasions and left messages for the manager and havent gotten a call back or anything. As I was doing research online to find a working corporate phone number for 24 hour fitness I came upon articles about 24 hour fitness on how people are bring lawsuit against them for taking an authorized money out of their accounts. Its all over the web.

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R. Auer
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Feb 22, 2024 11:07 am EST
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On May 16, 2023, I was charged an unexpected amount of $49.99 in addition to my regular monthly fee of $39.99. Believing it to be a duplicate charge, I immediately contacted 24 hours fitness center customer service. The next day I received a phone call from ***, the representative from the Castle Rock fitness center. I spoke with, informed me that the $49.99 charge is an annual fee associated with my new membership level, which I was forced to switch to due to the unavailability of my previous option. My main grievances are as follows:Lack of transparency: Castle Rock Fitness Center did not provide prior notice or clear explanation regarding the implementation of this annual fee. As a loyal member who has consistently met my financial obligations, I believe I deserve transparency and the opportunity to make informed decisions about my membership.Forced change in membership level: I was compelled to change my membership level due to the unavailability of my previous option. It appears that the sole purpose of the new membership level is to impose an annual charge on loyal members like myself.I respectfully request that the *** investigate this matter and take appropriate action. I seek a fair resolution that addresses the following:Clear explanation: I would like Castle Rock Fitness Center to provide a detailed explanation for the sudden implementation of the annual fee and why it was necessary for my new membership level.Reversal of charges: I request a reversal of the $49.99 annual charge, as it was imposed without my consent and lacks proper justification.Fair treatment of loyal members: I urge Castle Rock Fitness Center to ensure fair treatment of loyal members who have demonstrated their commitment by continuing to support the facility even during the ***19 closure.

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W. McClure
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Feb 22, 2024 8:17 am EST
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I was charged $299.99 upfront for a yearly membership on April 27, 2023. I called 24 Hour Fitness the same day in which they offered me a full refund since I am moving away and wont be using the facility. They said the refund process would take 3-5 business days. Unfortunately, the refund never reflected in my bank account. I called *** and they said the refund would now be issued in the form of a check. I called again on May 25th and they said a check had been mailed out to my address which I confirmed. It is now May 31st, and I still have not received my refund. I live paycheck to paycheck so I dont have the luxury of $300 floating around. I just want my refund please.

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E. Gerhold
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Feb 20, 2024 2:47 am EST
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My 15 year old son broke two of his fingers when trying to use one of the equipments because it is not properly setup on May 18, 2023 at *** , *** location. I filed the incident report the next day, however it has been about 2 weeks with no response. I tried to contact the store manager to get any update but was not able to get an hold of him. I guess customer service is the last on their mind. Instead of taking care of their members they chose to ignore them!

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24 Hour Fitness I just got off the phone with the manager of the location on *************** in ********* and I am quite upset about

I just got off the phone with the manager of the location on *** in *** and I am quite upset about the situation your company has allowed me to get into by purchasing a membership that I didnt realize was for 12 months. When I found the deal online to pay around $32 a month to work out, I thought I was paying for the first and last month and would be able to continue the membership for as long or as briefly as I wanted, knowing that the last month was already paid for. I am not from *** and I dont even know if I will stay here for 12 months but I figured I would try to get back in the gym after the long pandemic kept me from doing so. Anyways, I am being told now that I either continue this membership for the full twelve months or your company will send my account to collections. This is absurd. I have only had the membership for a month and it only was saving me a few bucks a month. I dont want to commit for 12 months and I certainly dont think it is fair you can keep my money as a hostage. Please make this month to month or release me from this contract. This shouldnt be how business is conducted. I honestly had no idea this was for a 12-month commitment. And not giving your managers and staff the ability to handle this is really not cool. They regurgitate talking points that only aggravate the situation and the customer without being able to change or affect anything. I want to continue using the gym this month since you already have my money for this month but I do not want to update my card information so you can come in and take even more money without me knowing. As of right now, I cannot use my debit card because I am afraid that if I open it or add money to it, your company will try to take $300 from me that it does not deserve. These are very hard times for people with my type of income and the last thing I need right now is a gym trying to trap me into being a customer for a year. Thank you.

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B. Shanahan
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Feb 21, 2024 7:59 pm EST
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The pool area and sauna are very dirty. There looks like theres possibly mold as well. No one will clean any of it. The sauna has dust on the ceiling from construction a month ago the floors were never cleaned and same with the pool. On the ceiling of the pool area there are what looks like black mold spots on the ceiling I can provide photos of all this. The grout on the floor that should be white is black in most areas.

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S. Ryan
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Feb 21, 2024 10:24 am EST
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The 24 Hour Fitness location in La Jolla *** has a BBB backed service promise to provide a clean and well maintained club. It has been filthy for months with no resolution, despite numerous complaints. There is mold on the drinking fountains, bathrooms and sauna, f*** covered dirty toilets, trash everywhere, dirty sinks and mirrors, dust, out of order sinks and toilets, even a homeless person camped out *** the bathroom. A complete joke. The staff has said they don't have budget or workers to clean. Others say someone cleans every 45 minutes. Nothing fixes it and it just gets worse every time I come.

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A. Feil
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Feb 19, 2024 4:41 pm EST
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I signed up 24 hour fitness for the *** club in *** due to convenient location and paid the whole year up front. Shortly after I signed up for whole year, 24 hour fitness closed down the location in ***. I called to get my money back since i paid upfront for whole year, but ridiculously I was offered to use their other clubs which is completely in another city - which 30 to 40 mins drive each way from my home. I complained about the issue and demanded my money back since the day they closed the via princessa club. after the phone call, i received a email saying that if the payment was submitted upfront for one year, there won't be any refund. I understand, if I am the one backing off from the contract however i don't understand why would i have to pay for a club membership for the club that does not exist! They can re-open the club so I don't need to cancel my membership, I would be happy to pay and use the gym OR they can refund my money so I can sign up for another gym membership. This is RIDICULOUS to ask your members to pay for the club no longer exist and ask them to travel for another city as an inconvenience. I called 24 hour fitness to file a complaint and automated message was saying go to your club to report any issues however my club in *** no longer exist, I called the other clubs to get transferred to HQ, they hung up on me. This is what you get paying whole year upfront!

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O. Mayer
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Feb 18, 2024 4:11 pm EST
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24 Hour Fitness has been taking money out of my checking account without my permission. I have filed a complaint with my bank and tried to resolve the matter with 24 hour fitness but the lady was rude and said to call my bank and dispute the charges. They allowed my minor child open an account without a parental guaranty signature. I have filed a complaint with my bank and I am going to retain an attorney. They allowed a 16year old to open an account without providing i.d and my signature giving the okay. I want all the money put back in my account. They have been taking money out of my account for over a year now.

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24 Hour Fitness Well I will give them credit for cleaning down the floors and the steam room, but before you can enjoy the cleanness of

Well I will give them credit for cleaning down the floors and the steam room, but before you can enjoy the cleanness of the sauna, here come the young cultural attitude about not following the rules they got posted in the facility. I was meditating and consuming the steam, when a person at that moment was inside the steamer the water steamer not the wood steamer, I started smelling these street clothes, which was prohibit by the rules to wear in the sauna. I address young man and made him aware of his dresses code wasn't appropriate in the sauna and tried to explain that this is causing me some health issues, so I went to the front desk to make a complaint about the situation and the young female manager didn't show know consider about my health, instead she was trying to explain its the way they do things around there, I told her that if this is the case then they need to take down the rules and change the policy book. To me I been through this with these facility treating senior citizen problems as if it doesn't exist. Those rules are there to protect everybody life that come into the facility to use it, not just a place for the younger culture to hang out and display their grandeur of body. it is also a place to get healthy and that's my reason for going, I like to meditate in the sauna, but not smell body oils or stinky clothes and shoes, going down my lung while I am trying to meditate, these young culture need to respect us senior citizen life on the plant. while we are at it, please get them to clean the air filter fans, you can see dust mite like carpet hanging over the hot tub. I made these same complaint in times past about these facilities and there unclean condition, while advertising health and wellness, this false advertisement need to be corrected, we senior have a right to live our live in a safe and clean environment, not young hot youthful fifth, that kind of shimmy environment will make a senior citizen sick.

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M. Schmeler
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Feb 22, 2024 11:14 pm EST
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I went in to the gym today Monday May 8th 2023. When I checked in it said please see team member. This has happen to me several times and the team member either looks and flags me through and sometimes types my name in and flags me through. (I have terrible finger prints so I honestly thought that was the issue). They tell me today my $20/ year membership has lapsed since December 2022, but I can get one for $20/ month. I never received a notice and I have been in at least 9 times since then when team members just wave me through. The manager, *** says this has happened 60 other times and he has never been able to reinstate a past due membership. So while they should have told me prior to MAY, and during the other 9 times (thats documented that I have tried to check in) there is nothing he can do. When I ask to talk to the next above him, he said I would be just funneled back to him. When I did call customer service, it would only allow me to talk to someone with a working membership number. The other obvious issue and more concerning issue is security anyone can go into a 24 hour fitness without a membership and they might get flagged 5 months later. With a lot of terrible things happening around the country and organizations being more cautious its great to know that 24 hour fitness it the opposite. My member number was

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E. Strosin
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Feb 20, 2024 2:17 am EST
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I have just found out I have duplicate accounts somehow with 24hour fitness. They have been charging me for both for several months now. I requested they cancel one and leave the other but the bills still come.Please cancel my regular membership and refund me. Leave my membership that allows me to bring guests.

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L. Kulas
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Feb 19, 2024 6:33 am EST
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My dad died on August 2, 2022, and I reported his death to 24-hour Fitness by email, by phone, and I went in to report his death they still keep charging me $29.99 per month for his membership. I would like a full refund and an apology. My dad is dead how insensitive could they be? I did everything they asked, gave them a copy of the death certificate, called, and went to the 24-hour Fitness in Lakewood to turn in the death certificate. Yet they keep charging me for my dad's death. The death certificate is attached.

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24 Hour Fitness I am disputing three separate charges of $560.00 each from 24 Hour Fitness USA, for a total of $1,680

I am disputing three separate charges of $560.00 each from 24 Hour Fitness USA, for a total of $1,680. The transactions were dated September, October and November 2022. Around June 27, 2022, the fitness manager at 24 Hour Fitness' *** Hills gym in *** sold me 10 sessions of training for $560 and a gym membership (MBR08223009). He verbally emphasized that scheduling would be flexible no time restrictions because he recognized that I have a very busy job. Later, I requested that the fitness manager give me another set of 10 sessions for the same price of $560. He verballyagreed so I understood that I now owed 24 Hour Fitness USA a total of $1,120 for 20 sessions without a time limit. Unfortunately, the fitness manager never told me that 24 Hour Fitness actually enrolled me in some sort of subscription service and was charging me $560 a month, every month, for a total charge of $2,800 from July through November 2022 even though I only committed to $1,120 in charges. I am disputing the difference, which is $1,680 in overcharges that I never consented to. As soon as I noticed the overcharges in November 2022, I notified 24 Hour Fitness staff, who told me about the subscription, which I then asked them to cancel. When I followed up some weeks later, I learned 24 Hour Fitness never canceled the subscription so I was still scheduled to be charged an additional $560 in December 2022. I requested again that the subscription be canceled.Please note I would never have agreed to paying the gym or anybody $2,800 for workouts. That is an outrageous amount! 24 Hour Fitness misled me, placed me on an expensive automatic monthly subscription plan without my knowing consent, overcharged me $1,680 (so far), did not cancel the subscription when I requested, and did not keep me apprised of progress in my case despite promising to do so. I want 24 Hour Fitness to cancel the charges. I have already notified the bank that I am disputing the charge.

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24 Hour Fitness Hello, I am filing a complaint regarding health concerns due to the nature of condition the facility is in

Hello, I am filing a complaint regarding health concerns due to the nature of condition the facility is in. I am a member at *** in *** ,. I went to the gym today and as soon as I walked in the smell of mold hit me. The smell was so strong there is no denying there is a serious issue. The club should close until this is addressed. I'm allergic to mold so I am very aware of the smell and I immediately felt my sinuses flairing, could not breathe correctly. The air was moldy, stale and dry with no clean air circulating. This is a serious health concern. I have notice the gym deteriorating over the years. The most problematic is the hvac leaks and mold that every time I step in the gym, it seems to get worst and worst. There are hvac leaks in the women's restroom and all through out the gym, the entrance, the main workout spaces and in the classes there's ceiling tiles stains everywhere and open ceiling tiles where the leaks are, The smell of mold has now taken over the entire gym. . Ceiling tiles are left open constantly and I've seen more and more everytime I go, I keep hoping this will be addressed but it hasn't and today was the worst yet. In the women's restrooms, the hand dryers when turn on smell of mold, blowing hot moldy air. The conditions the a/c are all detorioting a and it's obvious, there's rust covering the units, I write this because I no longer feel safe going to the gym in this conditions as Im terrified I will get sick from it and want this taken care of immediately. I have been a memeber for years and pay the rate for 24 hrs gym that is no longer open 24 hours and now the gym is not even safe to go to any longer. I see they installed new rubber floors and they should be addressing replacing the hvac units and the mold that has been building over the years to provide a safe healthy condition for their members as well as replacing the old equipment. I would like a response on when this will be addressed and refund.

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24 Hour Fitness After three months of trying to get my 24 Hour Fitness location on the phone, I finally was able to speak to a

After three months of trying to get my 24 Hour Fitness location on the phone, I finally was able to speak to a representative. I asked the representative if their was a timeline on reopening the wet area. They responded with poor customer service and didn't answer my question at all. After waiting minutes for a relative answer, I asked what were my options in regards to cancellation. After more dead air, I was told that my account had been cancelled. I asked to speak with a supervisor and I was then directed to another representative who called himself the "acting manager". I explained that my account had just been cancelled without discussing my options. He went on to say "yeah, I cancelled it." I went on to explain the previous conversation with the previous representative which fell on deaf ears. He rudely said, "yeah, she's been here for like two days." I moved on asking him if this was standard procedure in the 24 Hour Fitness Employee Handbook? If he was an actual manger? I asked for his information: First, Last Name; Employee ID Number, and Extension. He would not answer. I asked for all of this information to be provided along with all documentation of my unwarranted cancellation, refund information, and the actual manager's contact information upon pick up in person at the 24 Hour Fitness location in question. Upon arrival at the location, I identified myself with appropriate proximity and stood three feet from the front desk the entire time as requested. After asking to speak to the "acting manager" several times, he identified himself out of uniform and with no name tag. He did not have what I had requested and was combative. I asked seven times for the information that I had requested before on the phone to which he stormed off yelling across the gym while making threats using abusive language and scare tactics on multiple occasions. It became clear that there was no manager on duty and that the employees didn't know who was in charge.

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24 Hour Fitness My son was a member of 24 Hour Fitness in *********, prior to leaving home for University

My son was a member of 24 Hour Fitness in ***, prior to leaving home for University. When he went to University, I personally called 24 Hour Fitness, Located at *** (Tel: ***), to cancel the account. The manager on duty at the time advised that the account could be frozen and reinstated at anytime. He made no mention of any policy regarding automatic reinstatement after six months. I believe the manager's name is ***. Recently in reviewing charges my son my incurring on his credit card while at University, I noticed a monthly charge from 24 hour fitness, that started in March of 2022, and was charged every month since. I question my son about this and he advised me that he had not reinstated his account at 24 hour fitness and he hadn't received any emails from 24 hour fitness, other than promotional emails, since August 2021; certainly no statements or no notices about reinstatement. Furthermore, there is nothing on the 24 Hour Fitness Website that says anything about automatic reinstatement policies, and I'm not aware of any other Gym that has a policy like this. All other Gyms, to my knowledge don't automatically reinstate. Irrespective of this, the only reason why the account was not cancelled in August 2021 is because the manager of the Gym advised me to freeze rather than cancel because I wouldn't continue to be billed, and the account could be reactivated at any time; for example, if my son returned home from University for the summer and wanted to use the Gym. It appears that the manager misled me for the purposes of maintaining membership statistics. I called to request a full refund in the circumstances, and the manager *** advised me that he could not and would not offer any refunds. He claimed that the policy was fully communicated in the contract that my son agreed to. That I believe is a lie. The policy at the very least should be changed. This is a scam.

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24 Hour Fitness In October of 2022, I went to the facility about taking a few personal training sessions to become more familiar with

In October of 2022, I went to the facility about taking a few personal training sessions to become more familiar with the equipment plus learn proper training techniques. I met with the manager ***. I told him my interest and that I was retired with Silver Sneakers through my healthcare. I only wanted just a few sessions. *** told me that I could get a much better deal if I would sign up for a group of 10 lessons. Although I didn't need that many I agreed to take the package of ten sessions only.Once we settled on that he said that I could start at any time. I found out that he assigned me to *** who was to be my trainer. I was very happy with her. As we were nearing the end of the package deal I received an inquiry about my satisfaction with the training. I gave my trainer the highest marks. Shortly after I found out that they had enrolled me in some sort of revolving monthly payment of $560. per month which I never agreed to, could not afford, and told her that I need or want them. I communicated this to my trainer and she took it to the manager. She came back and said the management would reimburse me for the second set of training but since I had already overlapped the set of lessons I could continue to train with her and they would also refund my funds. I thank them for the good customer service. My membership for both my wife and myself goes back to the early ***s as valued customers. I asked my trainer when the additional sessions would be expired because I would be on my own after that. She went to management again and told them I had requested no continuation of service. She looked up my account and found out they were charging me $560 per month for some sort of life package that I never requested. I told her again that the only reason I continued any training was that they offered it to me on them. Now they are denying everything and finally agreed to cancel the contract after taking 6 months out of my account. FRAUD!

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24 Hour Fitness During the start of the pandemic, 24 hour fitness had temporarily closed which was understandable

During the start of the pandemic, 24 hour fitness had temporarily closed which was understandable. Upon reopening they had notified members that hours would be modified due to cleaning and sanitation as recommended by state and federal authorities. However, the state of *** has lifted the max *** restrictions along with service hours restrictions and the *** has stated that surface transmission is not the main way the virus is spread. This has now negated their reason for closing the gym to fully sanitize the gym, but continue to limit the hours of which the gym can be utilized. Furthermore the *** of *** 24 Hour fitness cited bankruptcy and new ownership as the reason for the limited hours. It is my understanding that unless a new club agreement is offered to and signed by me, new ownership cannot change the terms of my agreement. When I signed no such mention of limited hours, outside of holidays, were agreed upon. Furthermore, when asked if the decision to be operating on limited hours were communicated to current members the *** could not answer, as I have never been in receipt of such communication. I would think that a service that I am paying for would communicate changes in terms and conditions the same way banks and credit cards are required to by law. I feel like I am still paying the originally agreed upon price but the 24 hour fitness company is not providing the service that was originally agreed upon. This would be the second time this company has done this to me. First when I originally signed up they told me I would have access to any 24 hour gym if I sign up for a lifetime membership. That was not the case with them branding a different gym level super sport. I have paid my yearly memberships and the additional monthly memberships as almost all gyms in *** are now Super Sport I feel i have been lied to and have paid for this companies lies when other gyms are priced similar with more operating hours and similar amenities.

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24 Hour Fitness I've had a membership with 24hr fitness since 2013 with no issue of keeping my account current

I've had a membership with 24hr fitness since 2013 with no issue of keeping my account current. I've been asked on 8 occasions to resubmit my bank info because their system keeps canceling out my payments. The last time this incident occurred the manager assured me that she would resolve it if it happened again. Unfortunately 4 months ago it occurred again and I gave my banking information to an employee by the name of *** at least 4 times. This prompted my bank to contact me to see if my credit card had been stolen because of so many transaction attempts. However, I was recently notified that *** did not fix the issues. So today I went inside in person to speak with the *** to resolve the issue. I spoke with *** for about 20 minutes going over the issue because he's the one employee who has been receiving my bank information and who I've worked with since this issue started. *** wanted to re-submit my credit card as he has done in the past but as I explained to him that this has not resolved my issue. The *** by name of *** approached me in a very hostile, aggressive and unprofessional manner. He first asked me what was the issue without even checking the history of my account. He then told me that I only had two options which was to pay the balance or terminate my account. I was baffled because I would think the *** would have better problem solving abilities, active listening and critical thinking skills. He approached me with so much hostility that I felt like I was about to be attacked on the street and not in a professional establishment that's supposed to be safe for all patrons. I was afraid to continue the conversation in fear of things escalating. I asked for the number to corporate in which he replied " Corporate is not going to do anything but send you back to me" I need this issue resolved and the *** addressed because he shouldn't address any other customer with such hostility especially women.

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24 Hour Fitness I signed up on a ***** ******* with a friend at the 24 Hours Fitness gym at the ******************************* in *****

I signed up on a *** with a friend at the 24 Hours Fitness gym at the *** in ***, *** on December 15. They required that I enter my personal information (name, number, email, address, etc.) along with my debit information to withdraw the monthly charges, which is $21.64 a month, with my *** being the *** account holder. We were attending the location on a regular basis up until around late February or early March when we both needed to travel overseas. Starting May, I noticed that they were charging me random amounts along with the normal $21.64 charge. I could not call them to ask why as I was traveling, so I sent a written message through their customer service site asking why I was being charged amounts totaling to approx. $56.07. I have not received an answer.Fast forward to the beginning of July, I called the branch directly about the problem and they were also concerned about the random amounts and told me that they have printed off my profile and put it on the manager's desk, who was not present. Every time I call they tell me that the manager is not present and I will have to call on another day, and that my ***, the *** account holder, cancelled the membership in the beginning of June, but the amounts are probably withdrawn due to him pulling out his debit information (it would still not total $56.07). Today I called and I finally got hold of the manager, who told me a completely different story, stating that my *** has been dodging customer service calls (probably due to him being overseas) and that I am being charged on behalf of him. I did not get notified by anyone of this, and I have not used the facility since late February. He then said that he will remove my debit information from the account "as a courtesy" and that he does not have to, and that there will be no refunds. And due to playing cat and mouse with the branch since the beginning of July, I got charged the same amounts for this month.

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24 Hour Fitness ON MARCH 18, 2023 I PAID $382.00 FOR A MONTH MEMBERSHIP FOR MY SON AND I AT 24 HOUR FITNESS LOCATED AT *****************

ON MARCH 18, 2023 I PAID $382.00 FOR A MONTH MEMBERSHIP FOR MY SON AND I AT 24 HOUR FITNESS LOCATED AT ***. AT NO TIME DID I AGREE FOR AUTOMATIC PAYMENTS. ON APRIL 1,2023 MY BANK ACCOUNT HAD 2 WITHDRAWALS IN THE AMOUNT OF $49.99 FROM 24 HOUR FITNESS. ON APRIL 17, 2023 MY BANK ACCOUNT HAD 2 WITHDRAWALS IN THE AMOUNT OF $30.00 FROM 24 HOUR FITNESS. TODAY APRIL 18, 2023 I CALLED THEM AND TOLD THEM THEY HAD NO AUTHORIZATION TO GO INTO MY BANK ACCOUNT AND CHARGE ME ANY FEES AND THAT THEY NEED TO PUT THAT MONEY BACK. I ASKED WHY DID THEY DO THAT, AND *** THE MANAGER SAID ONE FEE WAS FOR A YEARLY FEE AND THE OTHER WAS FOR A MONTLY FEE. I TOLD HIM HE HAS NO RIGHT TO GO INTO MY BANK AND TAKE OUT MONEY WHAT SO EVER. HE SAID HE WOULD SEND ME A EMAIL TO CANCEL MY MEMBERSHIP. I SAID KEEP MY SONS MEMBERSHIP OPEN BECAUSE HE ENJOYED GOING BUT TO STAY OUT OF MY BANK ACCOUNT. THE MANAGER SAID, WELL THEN YOU BETTER MAKE SURE HE PAYS BEFORE THE 17TH. I SAID NO STAY OUT OF MY BANK ACCOUNT. HE SAID IT AGAIN THEN YOU BETTER MAKE SURE HE PAYS BEFORE THE 17TH. I TOOK THAT AS A THREAT. WHO IN THE *** DOES HE THINK HE IS. LIKE I SAID STAY OUT OF MY BANK AND PUT THAT MONEY BACK BECAUSE I AM CANCELING HIS MEMBERSHIP TOO. AT THIS TIME IT WAS AROUND LUNCH TIME. I HAD TO GO BACK TO WORK. WELL AS SOON AS I GOT OFF WORK I CHECKED MY BANK ACCOUNT TO MAKE SURE HE PUT THAT MONEY BACK AND HE DID NOT. SO I DROVE TO THE FACILITY AND ASKED TO SPEAK TO THE MANAGER. A GIRL NAMED *** LOOKED UP MY ACCOUNT AND WAS ARGUING WITH ME THAT THERE WAS NOTHING SHE COULD DO BECAUSE I AGREED TO THE AUTOMATIC PAYMENT. AT NO TIME DID I EVER AGREE TO THAT. I ASKED HER FOR THE CORPORATE PHONE NUMBER AND SHE SAID TO LOOK FOR IT ONLINE. I WAS ABSOLUTELY LIVID. NOT ONLY DID I FEEL LIKE I GOT ROBBED, BUT THEY HAD NO RESPECT AND ACTED RUDE TO ME AND WAS LAUGHING AT ME. THAT PLACE IS A SCAM AND I WANT THE ENTIRE AMOUNT OF MONEY PUT BACK IN MY ACCOUNT. TOTAL OF $541.98.

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24 Hour Fitness On May 28, 2023, the theft saw off my lock at women locker room of 24hours Fitness Club, *******, ** (******************

On May 28, 2023, the theft saw off my lock at women locker room of 24hours Fitness Club, ***, *** (*** business phone# ***), my bag which contained purse (*** drive license, SSN, cash, credit cards, Chase blank checks); Apple watch and earbuds, prescription glass and others for approximate value $1500 - $2000; the theft rushed to nearby *** gas station and Target spent approximately $1,300. I reported it to the *** of ***, ***.Later I learned that 24hrs fitness club *** and *** location had many stolen cases like mine happened. I sent several time complaints letter to CEO *** of 24hrs fitness Club regarding the incident, I have never received any response from his office. Finally, I received a response from Sales/Service manager *** who was there when the incident happened, she said: Unfortunately, 24 Hour Fitness is not responsible for any lost or stolen items.Later I had a conversation with Mr. the General Manager of 24hrs fitness club ***, he showed me there was a small note on the wall in front of women locker, let people know there were incidents happened, therefore dont bring valuable personal belonging to the club.There were times the club front desk employees either walked away or talked on the phone, worked on the computeretc, and incoming people walked in without notice, some members and I experienced such situation. According to 24hrs Fitness, there are no camaras allowed in the locker rooms (men and women), which its understandable, but they could have a camara to monitor members in and out the looker rooms in case they need pull the data supporting investigation of police department. In my case, I entered the club at 5:40pm of May 28, 2023, according to ***, BOA and LOFT fraud alert, the theft spent the credit card at 6:08pm 6:13pm. The clubs camara really can support investigations.

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24 Hour Fitness I was on a leg extension machine and was asked by another member multiple times to the point that I was subsequently

I was on a leg extension machine and was asked by another member multiple times to the point that I was subsequently harassed until I told him to please go away, and he then aggressed me while his blonde friend held him back while I was strapped into the machine unable to defend myself. This happened right in front of a camera, so silly me thinking I would be well protected. I brought it up to a customer service representative named *** who actually signed me up for this membership 3 months ago. ***, although asked the other party questions did not collect a name, and when I asked him to review the cameras he first said he only could with a manager the next day, then I insisted he check because within my ability to judge, he wasn't taking this situation seriously. When I went downstairs to try and escalate the resolution of this issue myself, he admitted to me that the cameras do not work. So not only did I have to go downstairs and ask for an incident report to be filed, he made no attempt at making the environment safer for me. I would like to have a formal complaint addressed and as I have a year contract if not attempt to restore my workout environment to be able to peacefully enjoy the amenities I paid for, I would like a refund for the amount I paid minus the time I have used the facility. *** made it clear to me tonight that he had no serious demeanor regarding an attempt to resolve a social issue that was entirely out of hand, I even attempted to call the police so I would have a way of getting the other gym members name recorded for the purposes of potential revocation of privileges. *** did not even collect the individuals first name. Maybe this wouldnt be a problem had 24 hour fitness invested in REAL CAMERAS, instead of buying fake ones. The fact that *** even told me this floored me, so I would HIGHLY appreciate real cameras being installed at the *** location in ***, . Also, retrain your employee (***) on customer relations.

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24 Hour Fitness I went to 24 hour fitness in ****** ** to sign up for a monthly membership

I went to 24 hour fitness in *** to sign up for a monthly membership. *** who attended to me told me that I would have to take a package deal consisting of 5 personal training session, a monthly membership for life and 2 *** passes for as long as I maintain my membership. *** assured me that this was the best deal and I was getting it only because he needed to sign up a client that day. He also assured me that I am committing to only 5 personal training sessions and no further billing for personal training would take place after my initial payment. At the time of sign up , I made it very clear that I am committing to the 5 personal training sessions only and did not want and further personal training once the 5 sessions ended. *** agreed to this and introduced me to my trainer *** ,who also became aware that I am having 5 sessions only.Unfortunately, 24 fitness continued to charge my credit card $200 a month for additional personal training which I did not agree to nor did I participate in. I brought the mistake to the manager *** and ***. *** acknowledged it was a mistake on his part and said *** was seeing about a refund. *** agreed that a refund would be issued after speaking to *** and him admitting it was a mistake. After weeks of having *** assuring me that a refund was on its way I finally spoke with the other manager *** who said I could not get a refund . Both *** and *** advised me to request a refund from my credit card , despite the fact that the excess boiling was an error on their part. I requested a meeting between myself, *** ,*** and *** to resolve the issue and was told that it was *** last day at and a meeting was denied. I strongly believe 24 hour fitness mis represented themself and lied to me . They also continued to bill my credit card without my permission and is refusing to issue a refund for personal training sessions I did not take or authorized to be billed.I have written to 24 hour fitness cooperate office to get a refund but to date I have yet to hear from them. I am requesting your assistance in this matter and all help is greatly appreciated.Thank you

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About 24 Hour Fitness

Screenshot 24 Hour Fitness
24 Hour Fitness is a fitness center chain that offers a variety of workout options to accommodate a range of fitness interests and goals. With locations across the United States, the company provides members with access to gym facilities at any time of day or night, as the name suggests, catering to those with non-traditional schedules or preferences for less crowded gym environments.

The services at 24 Hour Fitness include a mix of traditional gym equipment, such as weight machines, free weights, and cardio machines. Additionally, they offer a range of group exercise classes, including but not limited to yoga, cycling, dance, and strength training. Personal training services are also available for members seeking one-on-one fitness guidance.

For those interested in aquatic workouts, select locations feature swimming pools where members can participate in lap swimming or aqua classes. Basketball courts and racquetball courts are also available at certain facilities, providing additional recreational fitness options.

Members can manage their memberships and class schedules through the 24 Hour Fitness website or mobile app, which adds a layer of convenience to the experience. The company also provides amenities such as saunas, steam rooms, and locker rooms, aiming to enhance the overall gym experience.

24 Hour Fitness caters to a diverse clientele, from beginners to seasoned athletes, by offering a range of membership plans and pricing options to suit different budgets and fitness needs.
How to file a complaint about 24 Hour Fitness?

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3. Writing the Title:
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4. Detailing the Experience:
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6. Filling Optional Fields:
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Overview of 24 Hour Fitness complaint handling

24 Hour Fitness reviews first appeared on Complaints Board on Oct 20, 2006. The latest review I was billed twice in March 2024 was posted on Apr 3, 2024. The latest complaint On October 31, 2019, Myself and my husband, signed on a 1-year contract with 24 hour fitness was resolved on Feb 21, 2024. 24 Hour Fitness has an average consumer rating of 2 stars from 314 reviews. 24 Hour Fitness has resolved 76 complaints.
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  1. 24 Hour Fitness contacts

  2. 24 Hour Fitness phone numbers
    +1 (800) 432-6348
    +1 (800) 432-6348
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    Member Services
    +1 (888) 243-5002
    +1 (888) 243-5002
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    Check Pricing / Buy a Membership
    +1 (866) 308-8179
    +1 (866) 308-8179
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    Cancel Your Membership
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  3. 24 Hour Fitness emails
  4. 24 Hour Fitness address
    12647 Alcosta Blvd № 500, San Ramon, California, 94583, United States
  5. 24 Hour Fitness social media
24 Hour Fitness Category
24 Hour Fitness is related to the Other category.

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