Active Network Customer Service


Active Network, LLC

717 North Harwood Street, Suite 2500
United States - 75201

Customer Support Phone Numbers

1800 836 406(Australia) 1 0
+1 469 291 0300(Head Office) 0 1
+1 866 561 0647(North America) 1 0
+44 800 086 9135(United Kingdom) 1 0
+64 800 440 877(New Zealand) 1 0
+49 800 183 0001(Germany) 1 0
+852 800 906 509(Hong Kong) 1 0
+65 83 889 192(Singapore) 1 0
United States
112 S. Sangamon St. , 3rd Floor, Chicago, IL 60607
4570 W. 77th St., Suite 365, Edina, MN 55435

2925 Virtual Way Unit 310, Vancouver BC V5M 4X5

United Kingdom
One Euston Square, 40 Melton Street, NW1 2FD London 

50 Holt St, Suite 102, Surry Hills NSW 2010, Sydney, Australia

49F, Tower 1, Chengdu IFS, № 1 Section 3 Hong Xing Road, Jin Jiang District, Chengdu, China
Rm. 041-44 Hang Seng Bank Plaza, № 1000 Lujiazui Road, Pudong District, Shanghai, China
140 Robinson Rd, № 04-01, Singapore, 068907 

Active Network Complaints & Reviews

Active Network / active advantage scam membership

Apr 16, 2019

This business needs to be investigated, as it is a complete scam which amounts to theft. The company makes it look as though you are clicking an agreement to sign up for the race like you intended, but that's not what it is. They are hiding in VERY small print you can do a trial membership...

Active Network/Active Advantage / unauthorized credit card charges

Jun 04, 2018

In reviewing my credit card statement I found a charge for $79.95 from active network. Since I had no idea what this was for I immediately called my credit card company. They informed this was a reoccurring yearly charge and that this was actually the third year I was charged by thi...

Active Network / running cares - event request ignored

Dec 11, 2017

I attempted to sign my company up for a running event sponsored by RunningCares in Davie, Florida. The first event was called, Strong Against Cancer, and it was unfortunately cancelled. I attempted to receive a refund but was persuaded otherwise to instead transfer my reservation to the... / magazine subscriptions

Oct 26, 2017

While registering for events, they sneakily ask you to subscribe to magazines for free, which is managed by another company called synapse. Then they upgrade your subscriptions beyond trial period without your knowledge. When called, they would offer new free magazines at no cost. Even if... / active advantage, unauthorized credit card charge

Jun 24, 2017

I had a unauthorized credit chard charge of 69.95 Account: Credit card ending in 5368 Amount: $ 69.95 Made at: ACTIVE.COM-REGISTRATION On: June 23, 2017 . I have never herd nor signed up for "Active Advantage". When I look them up online, it looks to me like you are giving out my credit... / bogus charges on my account / fraud

May 12, 2017

I am being charged $69.95 again my account without my authorization, this is a scam in tricking people out of their money, When you call Customer Support, they want even MORE personal information on you such as your credit card number, social et... So they will own you, then they tell you...

Active Network / Unethical business practices

Jul 26, 2015

This service provider and their affiliates are a bunch of scam artists. I understand that many may review this organization positively; stating that users should opt out of services that will automatically withdraw funds from your account without your authorization. However, the fact that... / Charging for membership i never signed up for

May 07, 2015

I registered for an event sponsored through my doctor's office to raise money for Lymphedema about a month ago. Today I received the attached email saying my trial membership was converted into an annual membership for the rate of $64.95. I didn't know what this was, but I'm... / fraud

Feb 16, 2015

This company fraudulently took money from my bank acount using my credit card information. Unlike some of the other reports, I have not signed up for any free trials or anything else on-line. This company is known by financial institutions as an actively fraudulent company. Their game i...

Active Network / Scam membership fee

Jan 05, 2015

A month after signing up for a 5k race charged me $69.95 out of the blue. Said I signed up for an annual membership. It is a complete lie and scam. I never signed up for such and they attempted to steal $69.95 from me. Used my debit card info without my permission. Absolute... / sneaky membership signup

Nov 13, 2014

When you use reserve America to make reservations at a South Carolina state park this fee shows up about a month later. This is the second time that this has happened so I was very careful in reviewing the pages when I made the reservation online. The people at reserve America said they...

Active Network / Fraudulent Charge

Oct 28, 2014

I found a random $64.95 charge on my credit card statement the other day that came from Active Network (ACT*ACTIVE-NETWORK). I believe this company coordinates a road race that I attended, but the charge for that particular race already had already completed. I then received an email about... / Unknown credit card charges

May 02, 2014

Act Active-Network is NOT worth doing business with. We have a group of 10 -12 people who do 20 or more races a year and will never register through this company again. They underhandedly charge your account for $64 for some membership. The way the company goes about this is very short...

Active Network / Unauthorized / stolen card number purchase

May 28, 2013

Active network provides online registration software to a variety of organizations including: the color run, disney, spartan, and local parks and recreations departments. At the end of the registration form, after the billing information is confirmed and page pops up and asks if you want... / Unauthorized charge

May 15, 2013

This company charged $64.95 to my credit card one month after I registered for a race. There was no indication including or confirmation after my charge for the race was completed for this charge. / Credit card charges slammed

May 03, 2013

$64.95 charges showed up and I have NEVER agreed to sign up for their service. I was very careful when I used the website to register for a sports event, and as always, I declined their offer to join the club. Regardless, a year later I get an annual fee charged to my credit card. I... / won't provide refund for paid event

Apr 25, 2013

Toro Loco Challenge in Southern California was cancelled but the money collected by for the event was not returned and they are saying that I should go to my credit card company to get my money back. If you have experienced the same response from, please post a... / Sneaky Membership Activation

Apr 10, 2013

I registered my son for a 5K Race. Somewhere along the way in order to do so I needed to register with Active Advantage. Presumably somewhere along the way in doing so I signed up for a "trial membership". After one month, my credit card was billed for a full year membership to Active...

Reserve America / / Scam/Fraud

Feb 15, 2013

I too was signed up for without my consent. Why does the government allow this company to handle the reservations for our state parks anyway? If I hadn't seen the email form right away and emailed them right away to cancel the subscription that I hadn't even... / cancel membership

Jan 08, 2013

This company seems like a HOAX. I signed up for a race and had to sign up thru Active Advantage in order to pay for it. I have been trying to call to cancel this "membership" for 3 weeks. No one answers the phone, andIi'm willing to wait a long time too. I have sent an email to them... / scam

Jan 07, 2013

To register for the 2013 Publix Marathon, I had to use the website At the end of the registration, they offer an opportunity to get rebates on future purchases through the site. No where does it say that if you click on the link, you are registering for a $60/ year service, to... / Hidden charge

Sep 23, 2012

Was sent an email email Friday at 7 pm saying, "Your trial is coming to an end and your membership will be extended for 12 months at $59.95." When I looked into canceling online, I found out that I had to either email or phone--their phone lines are only answered M-F 7am-5pm! Neither the... / unexpected charges on credit card

Jul 06, 2012

I signed up for the Chug and Run and paid my $45 entry fee with my credit card. Then, about a month and a half later I got hit for $59.99 on that same card by It's some type of "membership" that gives you discounts on things that active people do. Whatever. I called them. They said they would refund the money. / Sleazy practices, opt-out charges

Jul 27, 2011 uses deceptive opt-out tactics to rip people off. My wife fell victim to these ### when signing up our 9 year old for youth soccer at the local rec center. We ONLY wanted to sign up for soccer and never intended to become Active Advantage members. Missing their opt out almost... / charge to my account

Apr 15, 2011

I signed up for a race on and they went ahead and charged my account $59.95 for an "active membership" without my consent. They are very sneaky and put it in small print and the bottom of the page so you pass right by it. They leave it clicked so if you don't see it, you... /

Apr 12, 2011

Be very careful when registering for anything using I signed up for a local community event and had to use to sign up and then come to find out they also enrolled me in an annual subscription service with no notice for $59.95. I was never asked for permission and... / Unauthorized Charges


I work at a class action law firm and we are investigating’s use of consumers’ credit cards without their permission or prior notice. I am interested in talking to people and hearing about their experiences with the company. Please contact me at / Fraudulent Charges


This company fraudulently took money from my bank acount using my debit card information. Unlike some of the other reports, I have not signed up for any free trials or anything else on-line. This company is known by financial institutions as an actively fraudulent company. Their game i... / Registration Charges


I also was billed for an membership without being asked. I consider myself very careful about these types of "temporary memberships that automatically bill after a 30-day "free" trial. I was billed for 2 years and never received confirmation emails or billing permission email... / Active Advantage Trial Membership Scam


Lotta complaints here regarding Active Advantage! I think it is important all Event Organizers and Sponsors of Events are made aware of this scam. You can bet I never received any promised discounts on any events. I am also ensuring BBB knows about this scam. I am hoping all who have been... / Active advantage trial membership scam


Be careful when you register for races at! I apparently signed up for a trial membership to active advanatage which if you don't cancel in 30 days, charges your credit card $59. 95. I am always very careful to avoid signing up for unwanted email updates and trial offer... / Hidden charges


I clearly didn't read all the details, so this is my fault, but just in case you sign up for a race using, watch out for the hidden charge for their Free membership of $59.95 a year . I signed up for a race, paid the fee through, then 30 days later was billed for...