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HotelValues Customer Service Phone, Email, Contacts

HotelValues
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www.hvs.com
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1.0 260 Reviews

How responsive is HotelValues's customer service?

0 Resolved
260 Unresolved
Absolutely frustrating 🫠
It's quite possible that HotelValues is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by HotelValues's silence.
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HotelValues reviews and complaints 260

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Newest HotelValues reviews and complaints

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S
8:11 pm EDT

HotelValues Hotel reservations

This is a company everyone should stay away from. They replicate the hotels website so the general public thinks they placing a reservation directly with the hotel when they are not. They add fees that increase the cost of the room significantly higher that you would pay going directly to the hotel website. The fees are not defined. Horrible and unethical company.

Desired outcome: Better business bureau needs to identify this company as a scam

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11:01 pm EDT

HotelValues Unethical behaviour

I booked accommodation under the impression that I was booking with the hotel directly and paid much higher premium for 2 rooms, I have since had to cancel due to COVID and when trying to cancel with hotelvalue.com there is no one to contact about getting a refund for this reservation.
I am apalled by the amount of complaints loged for this company and I have no way of contacting them

Desired outcome: Refund of my booking

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4:11 am EDT
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HotelValues No way to change booking

Good morning,
Due to the current travel situation between France and Portugal have been trying to change my Reservation dates. However I cannot find anyway to contact hotelvalues.com that will allow me to do this. The hotelvalues.com Reservation No: I have is R2509567587 for the Holiday Inn, Avenida Antonio José De Almeida, Lisbon, Portugal. The hotel has confirmed I have a reservation so that is not the issue. At the moment, the hotel in Portugal say they are unable to help but I am hoping they may be able to find a way round this situation.
Regards,
Cliff

Desired outcome: How to change my booking or obtain a refund.

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2:32 pm EDT

HotelValues Booking scam!

I thought I was booking directly with Candlewood Suites in Fort Myers, Fl at a rate of $70 per night and after I entered all my information including credit card for billing to make the reservation I was Charged $207 for the two nights as a $66 service and tax charge was added. The message said noncancellable and nonrefundable. What a scam! When I asked the hotel they said all billing was done thru the agency and they couldn't do anything about it. I want my $66 back!

Desired outcome: refund of $66

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J
4:52 am EDT

HotelValues Reservations

Booked for a 4 night stay in Paris in October (Citadines Paris Tour Eiffel). Like others making a complaint it looked as though it was with the hotel directly but was not. Cancellation policy was stated as up to 1 month prior to check-in on the website (as per Citadines policy) But after purchase quickly realised it was another website, and also completely non refundable. Tried on the phone to cancel but an automated robot only. No other contact form available.

Desired outcome: Refund

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2:22 pm EDT

HotelValues Hotel reservation

I thought I was connecting to the hotel site but was apparently redirected through two 3rd party sites, one of them being Priceline. I completed the transaction for the hotel stay and only after receiving the confirmation e-mail was it apparent that there was an additional $245 on the charge. Calling the customer service line was useless. The person I was talking to had no interest in helping me and bluntly offered a $45 credit if the reservation was kept. If I cancelled then I got nothing. This was just over a day after making the reservation and almost 2 weeks before the scheduled stay.
I reserved two rooms at a rate of $113 for two nights. ($452) I then got hit with an additional $246 in taxes and fees.
I called the Hotel directly, a Wyndham property and was told that they have no control. In fact, due to the 3rd parties involved, the hotel doesn't have access to the transaction at all. Meaning they have no control or effect in their own business.
This is a terrible way to do business. Not something I would have expected from Wyndham.

Desired outcome: I wanted a cancellation and refund.

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Laya1312!
Co Meath, IE
May 03, 2022 9:48 am EDT
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I unfortunately booked 3 rooms with Hotel Values. My error, as I thought I was booking directly. I tried to cancel 1 of the 3 rooms only and they refused to support me. I was giving them 5 days notice but their policy states you must cancel 24 hours after booking only or lose 1 nights room and tax.

Never book with them again given that the Hotel policy is 24 hours notice.

Hotel Values states that the Hotel policy is One day after booking. That is Incorrect and IHG confirmed that to me.

Key message is book directly with the Hotel.

Frustrating and not acceptable.

ComplaintsBoard
J
3:53 pm EDT

HotelValues Unethical behaviour

Excessive fees charged were undisclosed.
Willing to overlook but booked the wrong friday and wanted to change by one week, the hotel had plenty of rooms available I had checked, they said cant modify or help in any way.
What a rip off! Never use them. Why they wouldn't accomodate a simple change is unheard of in an industry of customer service.
Hotels should not allow them to book as the hotels will lose business. I know the super 8 wyndham in peterborough just lost a customer because they allow this site to sell rooms.
Total scam!

Desired outcome: WANTED TO CHANGE DATE OF RESERVATION ONLY BY ONE WEEK

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12:10 pm EDT
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HotelValues Reservation

I went online and asked a Google to find the web page for Hyatt Hotel in Kauai. What I received back was an AD which when clicked I was transferred to is Hotelvalues.com. Thinking I was online with Hyatt Kauai I made a reservation for November 2021. I received a confirmation via email with a room I did not want, a deposit for the reservation I did not agree to. When I noticed that the email was from, "[protected]@hotelvalues.com" I tried to cancel, however email they sent showed not method for cancellation or contact with the Hyatt Kauai. Likewise the email gave no way to view the reservation.
The confirmation email from hotelvalues.com showed an additional charge, "Tax Recover Charged & Service fees US$1, 1192.34. What is this? That was explained later in the email as what hotelvaules.com what the agent pays the lodging provider for room, cleaning fees, taxes, and resort fee with the balance paid to hotel supplier and/or the website you booked on.

Desired outcome: This was clearly cyber "bait and switch" and perhaps a Fraud that google should be aware of.ld not be a party too.

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S
10:02 pm EDT

HotelValues 60% price markup

I made the mistake of booking a room through these crooks. The $58 room got charged to me at over $80. When I called to complain and demand a refund, they told me since I agreed to their terms and conditions, I would not get a refund. They tacked on the addition after I agreed to pay. I talked to the hotel directly, but there wasn't much they could do about the fee. If hotelvalues.com would contact them, they could cancel the reservation and give me one at the guaranteed price. But hoyelvalues.com refused. Tell everyone you know not to use them! There may be a decent online booking site, but I won't trust any of them again.

Desired outcome: I've at least still got my room, but not at the deal that was advertised.

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12:54 pm EDT

HotelValues Accepting a booking for Hotel in York UK when Covid rules apply

Booked 2 nights at York Central UK for 3rd and 4th May accepted no problem and confirmed. This hotel is subject to Covid 19 restrictions, but this was not written anywhere on my booking until after I received a confirmation. I demand a refund as the booking was accepted without advising of this restriction which is unlawful
Eileen Slack
Ref: R2477916885
and [protected]

Desired outcome: Refund.

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9:01 am EDT
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HotelValues Hotel Reservation

Hotel was booked for wrong date and I am unable o get someone to help refund the charge.

Desired outcome: Credit prepaid reservation

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3:45 pm EDT

HotelValues Unethical behavior

I made a reservation online with what I thought was the Comfort Inn in Silver City, NM. When the confirmation came through it was apparent that I had not been in contact with the hotel, but with hotelvalues.com, who charged me an outrageous $52.82 for "taxes and fees" on a room that should have cost $124 total. (I did make a new reservation with expedia for that amount, same room, etc). I contacted my visa card and as soon as this false charge is posted, it will be disputed and not paid. It seems others have had the same experience so I hope someone will bring a halt to this unethical practice!

Note: May be trying to do business as: getaroom.com

Desired outcome: Charge of $162.82 is not billed to my card.

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10:07 pm EST

HotelValues Hotel bookings

I booked through this organisation for one night accommodation at Comfort Hotel East Melbourne, 90 Albert St East Melbourne Vic 3002
Confirmation number [protected], made contact with Hotel to cancel and they did not have a booking, I then attempted to contact Hotel Values, with now response,
The paid price of $186.24 which was debited on 9th Feb to GAR*HOTLE RES [protected]
I have not been able to contact to get a refund, Melbourne East went into lock down due to COVID19 restrictions,
Can I get a refund

Desired outcome: would prefer a refund if possible

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E
7:19 am EST

HotelValues Guest reservation cancellation online

I requested the cancelation of the guest reservation r2316657650 the same day of the reservation due hidden charge not disclose on the original agreement. They acknowledge receipt of my cancellation request (ticket # 4553066). Nevertheless, they charge the amount of $2, 556.50 to my credit card. I request a full refund of my credit card account as soon as possible.

Desired outcome: Refund all charges to my credit card

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1:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

HotelValues Charges

I made a reservation on 1/17/21 using Hotel values. It was for 1 night and the price that showed online was $56.82 total. When I received the confirmation email I noticed that they added another charge for tax recovery and charges/service fees. It was $32.84. I was not aware of these charges when I reserved the room. I tried to contact them unsucesfully. The hotel (Microtel, Charlotte never heard of them.
I think it's a scam for seniors.

Desired outcome: Get credit for extra charges

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11:05 am EST

HotelValues 54% taxes and fee

I thought I was booking directly with the hotel. It's set up to look like you are booking directly with the hotel, but you are shunted to this scam outfit. I was charged a 54% tax from HotelValue.com. I realized this after we stayed another night at the hotel and looked at my invoice from the hotel and the actual taxes and fees were 14%. Total scam operation.

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5:34 am EDT
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HotelValues Ej använd hotelbokning

den 22 juni 2020 gjorde jag en bokning på hotel Colon Rambla, Tenerife, på vad jag trodde var deras hemsida. Ett dubbelrum för två den 25 -29 juni 2020.
Hotellet skulle just öppna efter den totala "lock down" på grund av Corona.
Samma dag såg jag att viruset tagit ny fart på Tenerife och ringde därför direkt till hotellet för att avboka. De hade inte fått någon reservation men bedyrade att de inte skulle debitera oss.
En månad senare får jag fakturan på mitt Eurocard och ser att mitt kort belastats med 416, 15 Euro Gar*hotel Res.
Ringer hotellet igen de har aldrig fått nån bokning och inte heller debiterat mitt kort.
Försöker maila Guest reservation, [protected]@hotelvalues.com .får hela tiden felmeddelande. Kan ni hjälpa mig? för mig är det en stor summa pengar.
Eva Ternert Nordin
Storgatan 32 a
15136 Södertälje Sweden
eva.[protected]@gmail.com

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8:52 pm EDT

HotelValues Booking

I was told the room I booked in San Antonio at the Durry Hotel was refundable but they immediately charged my card and now I can't reach them. I canceled the room Reservations moments after I made it because it was for the wrong dates. I was emailed saying it was canceled but my card was still charged. I will dispute this charge with my bank.
Loretta Gifford

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2:18 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

HotelValues - Unethical behavior / excessive credit card charges

I was attempting to book 2 rooms, online, at the Hampton Inn in Rockport Texas. I typed in Hampton Inn, Rockport Texas, and was directed to, what I thought was the official Hampton Inn website. The quote on the two rooms for July 16th - 19th 2020 was reasonable. I then secured the two rooms using a credit card. The cost of the two rooms was $1, 097.82 plu...

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7:35 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

HotelValues - Cancellation of wrong order no confirmation + refund

This problem is due to a mailing error. Fortunately the reservation has NOT been sent to IBIS Sisteron n is obviously VOID. Please proceed with refund asap. Thank you André Grosjean -----Message d'origine---- De : [protected]@bluewin.ch Date : 21/06/2020 À : Objet : Fwd: Cancellation of R20090334481 As described hereafter the mention confirmation...

Read full review of HotelValues and 20 comments

HotelValues In-depth Review

Business Overview: HotelValues is a reputable company that specializes in providing comprehensive services in the hotel industry. With a strong background and a clear mission, they are dedicated to delivering exceptional value to their clients.

Services Offered: HotelValues offers a wide range of services to meet the diverse needs of their clients. From hotel valuation to consulting and market studies, they have the expertise to assist with various aspects of the hotel business. Their unique offerings set them apart from competitors.

Expertise and Experience: With years of experience in the field, HotelValues has developed a deep understanding of the hotel industry. Their team members are highly qualified and certified, ensuring that clients receive expert advice and guidance.

Clientele: HotelValues serves a diverse clientele, including hotel owners, investors, and developers. They have worked with notable clients and successfully completed various projects. Testimonials from previous clients attest to their exceptional service.

Market Analysis: HotelValues excels in analyzing market trends and conditions. Their methodologies for market analysis are robust and reliable, providing clients with accurate insights. Clients can trust their market insights to make informed decisions.

Valuation Services: HotelValues offers detailed and comprehensive hotel valuation services. Their approach to determining property value is thorough and accurate. Clients can rely on their valuation reports for precise information.

Consulting Services: HotelValues provides a wide range of consulting services, including operations, asset management, and feasibility studies. They have a proven track record of success, with numerous case studies showcasing their expertise.

Industry Insights: HotelValues is known for providing valuable industry insights and trends. Their industry reports and publications are frequent and of high quality. They have established themselves as thought leaders in the hotel industry.

Customer Support: HotelValues prides itself on excellent customer support and responsiveness. They offer various support channels, including phone, email, and live chat. Clients can expect prompt and helpful assistance.

Pricing and Value: HotelValues' pricing structure is competitive and offers great value for the services provided. A comparison with competitors' pricing shows that they offer a fair and reasonable cost. The value they deliver exceeds the cost.

Overall Reputation: HotelValues has a stellar reputation in the hotel industry. They have received recognition and awards for their outstanding work. Feedback from industry experts and associations further solidifies their reputation.

Pros and Cons: HotelValues has numerous strengths and advantages, including their expertise, comprehensive services, and industry insights. However, there may be areas for improvement, such as expanding their service offerings.

Conclusion: In conclusion, HotelValues is a highly reputable company that offers exceptional services in the hotel industry. With their expertise, comprehensive offerings, and commitment to customer satisfaction, they are a top choice for hotel owners, investors, and developers. Their market analysis, valuation, and consulting services are reliable and accurate, providing clients with valuable insights and guidance. HotelValues' industry insights and thought leadership further enhance their reputation. With excellent customer support and competitive pricing, they deliver great value to their clients. Overall, HotelValues is highly recommended for all hotel-related needs.

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+1 (800) 327-1200

Website

www.hvs.com

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