Hotels.com review: Booking number: 72621991137227

I am talking about our booking at the Mike's Studios, with the booking number 72621991137227. We went to Naxos on 4 of September 2023. Ones we were at the premisses of Mike's Studios, we were looked at, by a cleaning worker there, like she had seen ghosts in front of her. She immediateky panicked and asked if we had talked with the owner. I told her that nobody had contacted us. In the booking there also was in green letters we do not need to contact the premisses about our booking. So she run of in panick and came back with another lady. She took us and brought us somewhere else, where we never had booked. I asked her where she was bringing us and explained we had booked somewhere else. She told us that we were being moved because there was an older couple that did not want to leave because it was a bit windy. They did not think of inform us about this. When I talked with the owner he was very rude, even told lies about his age and condition. This is clearly unacceptable and we would like a refund because of this incovianiance. Of course Mike's Studios is not going to do anything about it so I would like more help from you us we made the booking from Hotels.com