Honda Financial Services review: Honda financial services customer service

Today, April 21, 2025, I called Honda Financial Services for assistance on an issue that occurred with payment processing. I spoke with your customer representative, NICK, and explained the situation.
“On April 14, 2025, I simply made a change online at the Honda Financial Service website for my banking information and set the payment to be taken out on the due date of April 21, 2025. However, due to a website error, the payment attempt occurred on April 14, 2025, instead. As a result, there were insufficient funds in my account. That is why I originally set the date for withdrawal for the 21, 2025”.
I requested that Nick assist me in crediting the $25.00 fee since this was a mistake.
NICK proceeded to tell me this is a bank fee charged to Honda Finance that I am responsible for, he added that "I" made the mistake, and that there were several attempts that "I" made to make a payment from my account with insufficient funds. He did not allow me to speak or defend myself from his lies and accusations towards me. He refused to listen and to be of assistance. I requested to speak to a manager, and he proceeded to tell me that I did not need to speak to a manager and that my wants and needs were two separate things.
At this point, I feel attacked, voiceless, and mentally abused by a man who felt he had the power to be accusatory towards me and gaslight me, and not allow me to speak or get a word in. As I attempted to speak, he would talk over me in a louder voice so I could not speak. He proceeded to tell me to calm down, that he would not have a manager speak to me, and then placed me on hold. He then came back on the line to proceed with this treatment towards me and told me I wouldn't get a manager through him, and disconnected the phone call.
Nick is an abuser, manipulator, gaslighter to customers, and a liar. I have been a Honda Financial Customer for almost 20 years, and I have never experienced such treatment. Due to this treatment, at the end of this lease term, I will no longer be a customer of Honda, and I will be glad to spend my hard-earned money with another Car Manufacturer and finance company. Nick has no customer service skills whatsoever. If he were my employee, I would terminate him immediately for his poor judgment, behavior, abusive treatment, and lack of professionalism towards any customer or person.
I am beside myself; Nick’s accusations are NOT true. Customer service representatives are also the face of Honda Financial Services and represent the Honda company. As a result, Honda has greatly disappointed me, and due to this reflection, I feel Honda is responsible for the treatment and the mental anguish I experienced today by your employee Nick.
Moreover, for further clarification, and being that I was not “allowed” by Nick to further explain what occurred. On April 20, 2025, I made the payment amount due to ensure that my payment was received after the error of April 14, 2025. However, after I made the payment, I noticed the $25.00 fee and cancelled the payment and resubmitted the payment without the fee, so I can then simply call to request credit for this website error that had occurred.
My request is to waive the $25.00 fee.