HomeWorks Energy
reviews and complaints

David, who did my house inspection for new insulation was knowledgeable and helped in every way possible for keeping my home warm. Received replacement of all lights and new insulation. The workers Vincent, Jamal and Dahvam were professional, knowledgeable and so kind... they even noticed a few minor things that they fixed at my home as they were doing insulation. Would highly recommend this company for home fixer uppers.

Cheryl M.

I had homeworks come and do an energy audit and they were very good they found that my home needed to have insulation on my first floor and they also replaced my ac and heat the crews were awesome! They cleaned up and vacuumed any mess and I always knew what was going on in my house It was nice to have people that keep you informed about the work being done I would recommend this company to anyone and everyone thanks *** a very happy customer

Home Works Energy rep, who showed up to give evaluation for the Mass Save project, was totally conversant with all of our home systems, (AC, *** plumbing, water heater, insulation, etc.) and did a thorough review of how we can save on heat and cooling with the forward thinking of lo arbon footprint with the savings. He also brought a number of free energy saving light bulbs and two energy saving power strips free. Well worth making a call to Mass Save.

I finally said yes to having the assessment done after numerous times blowing these people off. Glad I smartened up! The technician from Homeworks, ***, was courteous, professional and knew his stuff! Long story short, I ended up signing up for a significantly discounted insulation job that will no doubt save me $$ on gas bills as well as add value to my home. If you were like me, continually ignoring these guys, I would give them a shot! I believe you will be pleasantly surprised!

Excellent crew. Approached the insulation job in our oddly built house as creative problem solvers. Installed more than we expected. Lovely young men, considerate, calm. They did an excellent job of cleaning up, though be warned that having insulation blown in is bound to leave some residue to clean up and then restore the last details of order. We'd put off having to undergo the mess of blowing insulation for years. We think the house feels much more even after the job. Sorry we delayed.

Worst company ever to deal with. In decades of owning a home, I've never had the problems I had with this company. They had to come 4 times to complete the work, the first crew didn't do 1/2 the job and created such a mess, the apartment upstairs had to be professionally cleaned. There was a lot of debris in the basement. I had to keep calling them to get things done and often no one got back to me. Communicate was awful. Ultimately the work was good but the cost enormous. They are not the only *** Please use another.

Home Works Energy was recommended to us by friends shortly after we bought a home on Cape Cod. We bought an older home and thought it would be a good idea to see what would help to save energy costs during the winter and summer. The representative that came to our home was very courteous and informative. He looked through the house and then showed us what should be done. Everything was explained in detail and all financial information was written out in detail so we knew what we were paying for and credits that were available. I would definitely recommend HomeWorks for anyone interested is saving energy costs.

HomeWorks Energy provided a detailed energy efficiency report for our home. They inspected the heating system, windows, insulation status, and several areas of potential heat loss. The tech was very knowledgeable and professional. He provided a detailed report about our energy efficiency including recommendations for improvement. Most services, including the initial inspection were free, and reimbursed by our electrical provider. HomeWorks also provides services to update our home to make it more efficient. I recommend HomeWorks. Start by contacting your utility company to see if they cover the cost of the inspection.

The HomeWorks Energy Specialist who provided our Mass Save Energy Audit was very knowledgeable and highly professional. He was an excellent listener and made sure to address each of our home energy related concerns. He provided outstanding customer service.Prior to the *** audit of our home, I contacted HomeWorks Energy via the chat feature on its website. I had general questions about the Mass Save Energy audit. I was very impressed by the ease in communicating via this chat feature and equally impressed (once again) by the excellent customer service that *** provided. Highly recommend.

Excellent service, the sales representative was very helpful and thorough. He addressed all of my needs and then some.The crew that did the work were professional, respectful and thorough, explaining ever detail that they did. Also, they were trustworthy.The representatives that I spoke with over the telephone were professional and helpful.I am very pleased with the whole experience. Since the insulation was done, I have noticed a huge difference with the amount of oil that I would have used prior to the insulation. The heat is so well contained that I am able to turn it off at night. I am so happy and grateful. I have recommended HomeWorks Energy to my family and friends.Thank you so much

The crew from HomeWorks Energy showed up on time and explained what they were going to do. They were there for two days on my two family. They worked quickly and very efficiently. They cleaned up any dirt, dust or materials they worked with. *** the *** even wiped any fingerprints or smudges from the vinyl siding they moved to install insulation. They also installed extra insulation board on outside doors leading to the basement. They installed a nice whirly gig vent on the roof, and vented a range hood vent to the outside, that I was unaware of in the attic. I know the place will be much warmer in the winter and cooler in the summer. I would highly recommend HomeWorks to anyone needing insulation done.

We called National Grid and they referred us to a company to schedule a home energy audit. The gentleman who came to our house was very informative and knew exactly what to check. He pointed out a couple areas where insulation was needed in the basement. He gave us energy saving lightbulbs and a new thermostat. Next, we scheduled an appointment with HomeWorks Energy. They came out and went right to work. They installed the extra insulation in the basement and performed a test at the front door to see how tight the house is and performed a second one when they were finished. None of this cost us money except for a co-pay less than $20. They cleaned up after themselves and were very pleasant, answering all our questions. We are very pleased with this company and grateful for their time and energy. They are professional as well. We highly recommend them.

We called HomeWorks to get an inspection because we felt our heating bills were too high. We got an appointment a week later and the person came and explained all the areas he saw that were in need of better insulation. He gave clear explanations of the work expected, showed us pictures of what to expect and gave us a detailed invoice.We signed up for the work and the crew came a week later. They were very professional, did their best no to disrupt our daily lives and even detailed the work deviation that was required once they started working on the house. It took them two full days to complete the work, out of 1 day that was initially estimated. The crew was polite, diligent and arrived both days on time.Waiting to get the next month's ***, but we are sure the improvements will help to lower the costs. Totally recommended to anyone who is considering improving their house insulation or even if the are curious to know what can be improved already.

The *** is really ***..Lack of communication...it takes a miracle for someone to actually return a phone call. I regret doing business with this *** company. Once they take your payment, you will not hear from them. Spending over $10,000 for a new *** system, in less that 6 month the system won't work properly and when they finally send a tech, the tech basically said that there is nothing he can do to get my system to work properly... while I'm making monthly payment to pay for something that is not working as expected. When they install the system, they remove my old system to install the new on, the install crew left without telling me anything.. after 3 days in the cold, I had to bring my family to a hotel.. I have small kids and sick people who can't take the cold. I had to make multiple phone call to HomeWorks just to have them to come to finish the installation...Fast Forward During the heatwave (July ) I had to go to *** and purchase windows ac... while I pay for a brand new ***. *** DON'T DO IT"

Bad Salesmanship! The salesperson who came to our house did not warn us of the incredible amount of dust we would have during the process. He did not tell us of the many giant wholes in our walls. We have plaster walls. We were told small holes would be placed at the top of our walls. My daughter has lung disease. The day after she was coughing and my dog vomited. They should have told us to cover everything with plastic. The workers were wearing respirator masks! They should have told us to plan for a whole day away from our house and to get the animals out. We had no where to go while they were doing the job. We crowded onto a small porch while it rained outside. Everything had dust on it. I had to take my children out to dinner. We could not use the kitchen. My husband almost fell down the stairs because of slipping on dust. We were not warned. The job was supposed to be done at 1pm and it took until the next day to finish. They were short on staff. The workers were very pleasant and did their best. We had to ask them to leave so we could put our children to sleep. We asked them to come back the next day. The job was done correctly but we were not warned of the mess we would have to clean up ourselves nor the amount of dust in our house. Everything covered in dust. Books, T.V., clothing, dressers etc. Every wall will have to be washed down. Every floor washed down. Counters, coffee pots, kitchen ***. My animals are covered in dust. I would not have done this job again if it was free!

In September , I had *** Inc. do a M%%%%%% Save energy assessment of my home. In my case they provided LED bulbs, an energy audit, insulate my attic, and blow cellulose into the exterior walls of my home. Their crews were very cordial. Unfortunately, I received the impression they were in a hurry and did not communicate any challenges or concerns with me. The attic crew removed fibergl%%%%%% insulation from around my brick chimney, above an addition, and removed any insulation around/above every recessed light. This left huge drafts around my chimney, made the addition colder, and left no insulation (12" x 16") above 16 recessed lights, which just allowed any warm air to escape. The team never asked if they could remove the insulation or if the recessed lights were IC rated, which they were (enabling the insulation to rest/touch the light fixture). I spent another 2 weekends that fall and at least $500 on fibergl%%%%%% and fire safe insulation to re-insulate my attic. The team insulating the exterior walls did not use a *** to correctly remove/reinstall the cedar shingles and ended up breaking most of them. I specifically mentioned this to the salesperson, the attention this work would require, and he assured me it would not be a problem for his crew. The manager and another employee had to return to replace the broken shingles and re-caulk all the shingles. I then spent another day painting all the shingles they replaced. They also cut an electrical wire in the wall, which I had to have an electrician repair. They paid for the electrician. I appreciate that HomeWorks responded to my complaints and attempted to fix the issues they created. It was a HUGE hassle to remedy all the issues. My home is not as warm and has more drafts than before. 5 of the LED light bulbs they provided blow out within 1 year. It appears to me that they used a very poor-quality bulb. I recommend that homeowners hire a trusted separate thermal energy audit company to conduct audits before and after the insulation work and a trusted insulation contractor. That contractor needs to know the M%%%%%% building code, communicate their scope of work limitations because of the code, and communicate their concerns to the homeowner (recessed lights and insulation against the chimney) before the work starts. Homeowners should just purchase their own good quality bulbs from a known manufacturer. I would not recommend *** Inc.

They keep sending mailings to my house. I have repeatedly asked them online and on the phone to stop. They say they will send it along, but I don't know what that means. The online guy says he will forward it to the appropriate person, but that doesn't work. I just want all mailings to STOP.

HomeWorks Energy installed insulation and a bathroom fan vent on the roof. In the process of installing the roof vent they hit my sofit with their ladder and dislocated it. They did send out a field inspector to survey the damage and he said they would repair it. I have made several calls to the company since and they never return my calls.

Between the dates of April *** I had Homeworks install insulation in my house and attic. They quoted me a price of $1600 for the total job and paid them through a heat loan process. Once the work began I told them that they did not have to install the insulation in my attic. The rep then told me that since I changed my mind on the attic portion, I will then a refund of apprx. $500. Since they were paid already through a HeatLoan, they said they will cut me a check for the difference. I was happy with that.No check as of yet. I have called them over and over and email as well.They keep telling me that someone will call me to resolve but no one ever does.The work done was fine, I just want back the portion that was for the attic area.

I had a boiler and direct water heating installed in February I went thru Mass Save and followed their instructions about an inspection by them , getting financing approved, getting a licensed installer approved by them to complete the install. I had the system installed and completed and forwarded all necessary paperwork to Mass Save Every step of the way done timely and accepted and confirmed as done correctly and accepted by Mass Save . I was promised a rebate check of $2400.00 was due me and in 6-8 weeks it would be in my hands. It is now July 7 I have called every week just so they dont forget yet every week I get excuses Everything has been approved, the work has been done and every week I call to another excuse Please see whet you can do so that this business doesnt continue jerking me around.

We contracted with HomeWorks energy through *** to do insulation work in our home. They contacted us from a previous home assessment (2017) and offered to pay 100% of the project. We agreed to move forward with a virtual inspection in July which determined the spaces that were eligible and then an in person inspection in August which was to confirm that we met all of the requirements (check heat and hot water systems, inspect walls and attic spaces, etc). This inspection (in August) determined that our heat was not working (we proactively shut down our system every summer) so my husband turned the heat on and we scheduled another in person inspection to confirm it was working properly. We were told everything was all set and the work was scheduled for February . When they showed up, they told us the hot water heater was not drafted properly and they were not able to do the job as promised? I have since called twice with no resolution and no call back.

I submitted a Mass Save rebate application after NETR installed an air conditioner system into my home on June 1. The rebate was very significant (over $3500) and I applied to Mass Save for the rebate on 6/4. The rebate was approved. After waiting about a month (July 12), I did not receive the rebate and received the following mail message in response to my email to Mass Save asking about the status of my rebate on July 13: Good Afternoon, Rebate Reference # *** Amount: $ *** This rebate is approved. We apologize for the delay in your rebate payment. The Mass Save program is conducting an overall quality assurance and quality control inspection. Once this has been completed by the Mass Save program administrators, your rebate check will be released immediately. At this moment, we do not have a timeframe available. You may be contacted by your utility provider directly regarding this delay if it continues.After another month, I still have no rebate!

was offering free home insulation to homeowners. Sep '20 - a representative from HomeWorks Energy ("HWE") - came to inspect my property to see if I qualified &determine the project scope. Their representative told me that I had no insulation in my walls, that I had no insulation in my basement crawl space, and that I had vermiculite in the attic. They said to get insulation installed in the attic I would need to have the vermiculite removed. At an expense of $13,600, I paid vermiculite abatement. After waiting 7 months the installer said they were unable to start the project because I had knob and tube wiring - which I already knew was no longer active. He told me I needed an electrician to come out right then to inspect. This was not mentioned when HWE first visited. The installer told me HWE would reimburse. I spent $454, they sent me a check for $150. The next day I was told I had vermiculite in my walls and crawl space and they couldn't do any work in those spaces.

Homeworks was hired through MassSave to insulate the Attic after the same company performed an assessment in the house on Sept 3rd 2020. After the following incidents, the company still needs to complete the work:- Insulation install scheduled (Failed -***) Dec [protected] - Insulation partially complete Dec ***ns 2020: did not complete due to lack of experience on roof vent - Crew manager came and confirm lack of insulation and pending work on Feb 3rd - Crew Manager's manager can with original crew on Mar 24th dis some work however they invalidate previs manager visit Inspector came on Apr 20th 2021 and confirm several irregularities causing mold in the attic -- Lack of response of Homeworks for 4 weeks --- Homeworks inspector visit on June 4th and validate all findings from inspector - Crew on June 18, told me they won't complete the the work as they need the mold removal crew first as of June 29th I'm still waiting for Homeworks to schedule the rest of the work

A Homeworks Energy rep came to my house on 6/23 to provide an HVAC assessment for the third unit of my house - I wanted to install a 3-zone mini split system and rewire a thermostat. They drafted up a contract for the mini split installation in addition to rewiring one of my thermostats for around ($15,000). I proceeded to obtain a Mass Save Heat Loan and was approved for $14,800 at the end of July. Once I received the loan, I attempt to schedule an installation day but there is poor communication by Homeworks account managers but finally get a install date scheduled on 8/13. On 8/13 they inform me they have to push it back to 8/16 and on 8/16 they tell me they forgot to rent the lift required for installation. We push back installation until 8/31 and on 8/31 they finish half the job and then let me know that the lift they rented isn't large enough. They leave my house with baseball size holes on the exterior walls and open tubing hanging outside of my house. 9/8 still not done.

I hired Home Works Heating & Cooling managed by ***, to tune-up two gas furnaces in my home. Homeworks tech did the work on October 30th and I paid for both tune-ups to him that same day. Few days later I found a big error tech did made to one of the furnaces. I contacted *** and send pics of error. She sent another tech who was working locally to check and correct the error. At a plain sight he found other errors, one was easy to correct so he did correct it. He was not sent to check if tune-ups by first tech were done correctly so he did not look for anything else. I called *** again, explained my concerns if tune ups were not done correctly or not at all based on big mistakes first tech did. I ask to send other tech than first tech to review tune-ups. She was going to check if possible to do that. I found other errors since and just without opening furnaces. I send emails, left messages and I haven't heard from her or Homeworks at all. This bad work was done on October 30th