Walsall, England, West Midlands
United Kingdom - WS27BN
601 Merritt 7, 6th Floor, Norwalk, CT 06851, USA
7134 Lee Hwy, Chattanooga, TN 37421, USA
A man came to service the boiler on Friday, on the Monday morning we complained to HomeServe that it would not ignite and had no hot water.
Putting us through to the service dept we were told that 24 hours had elapsed and to make a fresh claim.
The trick they had up their sleeve was to charge £50 excess.
We are now at the mercy of this bad company over £153 worse off for a boiler that was working fine.
Their second trick was to put a fault on during service - the igniter was misaligned, also it keeps reseting and switching off.
Don't touch this company they are crooks.
I hope I'm posting this in the right place but I wanted to warn people about Homeserve and the cover it provides for boilers, central heating etc.
Briefly, we moved into our house about six years ago and bought cover with Homeserve for the boiler, central heating, electrics, drains, and plumbing.
We noticed an intermitent fault with our central heating and reported it to Homeserve very shortly after we bought cover with the company. Namely, the boiler would fire at 15 minute intervals for about 90 seconds whether or not the system was calling for heating. Additionally, the pump in the airing cupboard would continue to run and run. But there was certainly nothing wrong with the heating or the hot water; something was obviously wrong with the control mechanism somewhere.
From this point we've just had a saga with Homeserve including the company sending an engineer from Storm Heating in 2008 who recommended a power flush to the system, which I found out after I'd stupidly signed his chitty invalidated my insurance with Homeserve. Following a complaint the insurance was reinstated and I was paid £50 compensation. But the problem was never rectified.
Eventually after may be a dozen workmen had looked at our system one man said that it was an electrical problem and that finding it in the system wasn't part of the cover. As the problem was intermittent we just lived with it but this year the problem became permanent. So I contacted an electrician who came and diagnosed the problem. I then called Homeserve out who sent Storm Heating out again. The engineer said the system needed a power flush, complete rewiring, which isn't covered by the insurance and was too old anyway.
After a fairly pointless conversation with somebody at Homeserve's call centre, I have cancelled our policy with the company. I asked, but did not receive a satisfactory answer, why having complained about this fault for six years none of the engineers the company had sent could find the source of the problem or mend it, how odd it was that Storm Heating's answer to a system control problem was a power flush, and how, having serviced the boiler only last summer, the system was suddenly too old to mend but the company had been taking my insurance premiums each month. I told the operator, you've had six years to mend it and funnily now somebody else has found its source it's too old to mend.
I am writing a letter of complaint and will also be reporting them to Trading Standards as I think this is pretty sharp practice.
Dear Sir/ Madame,
I am writing to kindly request your urgent assistance to remove the photo attached to the last comment because accidentally I chose to upload the wrong picture where my full address is showing and I cannot remove it and replace it with the correct one.
Awaiting for your prompt reply.
Thanking you for your time, consideration and assistance in advance.
Callie Prinari & J. Harde
his is the 5th day with no heating and no hot water…
the emergency service was told on Sunday and was here on Tuesday…
today Thursday they said that we should get an electrician and then call them to come back…
before they left they said that all the electrics is fine…
last year they came 5 times for the Gas Safety Inspection out of which 4 they failed to show…
they sent the Gas Safety Certificate 9 months after…
they tell you you have to wait from 08:00 to 18:00…
imagine when they do not show…
Had a policy in place with Homeserve covering plumbing, electrical and water supply. The toilet started making a gurgling sound and began draining/filling slow. Called 1:00pm, told a plumber would be with us between 2-4. At this time I informed the rep that we had only one toilet and my husband is disabled. at 4:30, a rude woman telephoned and told me another job had took longer than expected and no one was coming out until the next day. I had to have the problem sorted myself. I have since filed a complaint.
for some time now iv been waiting for a reply from homeserve HQ about my three piece; ive emailed them sent aletter nothing so now its time to contact you again for the last time to see wether you are going to sort my furniture out the guy who came round took pitures told me il here from you but nothing, certificate number-[protected]
At the beginning of this year I had a complaint against Homeserve regarding their failure to respond to my...
Do not touch this firm with a barge pole. They happily left us without any water for 8 days; on another...
I have a boiler contract with Homeserve.
My Glow-worm Enerygysaver 60 boiler started playing up so I contacted Homeserve.
They sent a engineer to take a look.
He found a leak and said he will order a part.
A week later I got a call from Homeserve saying that the parts will cost too much and they offered me £200 towards a new boiler and they would cancel the contract.
The parts they said it needed were: Main heat exchanger [protected] £446, sec heat exchanger [protected] £465, burner S203154P £165, gas council number 4131994.
Its seems that if the cost of repairs is above £200 then Homeserve will not attempt to fix it but just offer you £200 for a new boiler and cancel the contract.
You are better off putting the money aside instead of paying Homeserve.
SO, BEWARE IF YOU HAVE A CONTRACT WITH HOMESERVE. THE MOST THEY WILL COVER IS £200!!
Left with 2nd hand water pump fitted and highly dangerous electrical installation. Homeserve will not rectify the problems they have caused.
I have held 3 seperate policies with Homeserve for the couple of years. We had a blocked drain which wa...
I bought a warranty through our mortgage company GMAC for electrical appliances in our house. The name of the company is Home Serve. When the time came for them to replace our air conditioner the company says we switched some switchers or wires to by pass something and that caused the air conditioner to stop working. We have no idea to switch anything on an air conditioner or anything else. First they said the filter was clogged and after that they changed the story to the wires. They came last year too as I had the same complain. If the wires were switched then, why didn’t they fix it? I feel this company is looking to get out of having to fix our air conditioning unit. Would any one have any idea as to what I should do?