ServiceMagic.Com is a scam. Bad leads, no refounds or credits. No prescreening of contractors like they claim. I think the Fed`s should investigate Service Magic and close their doors. Complete Ripe-Off for contractors and home owners alike!
I should know as I was a Plumbing Contractor that tried their service. Closed my Account, Never looking back!
I used ServiceMagic.com to locate a masonry contractor to do some work on my property in NJ. I used a recommendation from their website considering the plethora of positive reviews on their site. The contractor turned out to be far different than the glowing reviews on the site. Frankly it was a disaster. I then posted a negative review on ServiceMagic.com to ensure that truthful, factual information was available for anyone looking to use this contractor in the future. ServiceMagic.com touts their review capability to allow consumers to properly evaluate contractors on their site based upon actual work performed. A nice unbiased feature I thought.
After several weeks of my review not being posted I contact ServiceMagic.com to see what the hold up was. They told me it was still in the review process. I called them a week later, they said they don't have a record of it. I sent it again, waited a few weeks and after not hearing from them again I called them. They told me someone would contact me shortly to ensure that the review was accurate as they don't want to post negative reviews unless it's screened first. I never got a call.
ServiceMagic.com derives the lions share of their revenue from vendors who use their services such as web site creation/management and referrals. As such they are high incentives not to damage those relationships by posting negative feedback. It should be clear to anyone on the above sequence of events that this is the case. I've given up on trying to get the negative review posted and instead am going to tell everyone I know not to use service magic.com as you are getting a completely biased picture of vendors which is in direct opposition of what their stated purpose is. Shame on you ServiceMagic!
After a good start with Servicemagic things went south FAST. Wasting our time as contractors with fabricated, cohersed, or incorrect leads is unforgivabe. Yes they tell the customer that they will not have to pay, yet they do not inform them the us, the contractor pays(yes everyone that recieved the lead). In addition they claim that the lead gets sent to 3or 4 contractors, this is bunk, I know of 6 fellow contractors friends that have recieved the same lead. There response was that different peope from the same companys were calling. I personally know this is not true. Ive been debating cancelling the service for quite some thime as Ive had my leads shut off for over a year due to there deceptive buisness practices and after reading other complaints, I made up my mind. My advice to any contactor thinking of joining (DONT ) !!! Unless you have time and money to waste. Stu co GTC Mass.
We relied upon Service Magic's recommendation of a Contractor based on their "10 point Prescreening Service Guarantee" and hired one of the four recommended to repair our deck. When our contractor first showed signs of reneging on his commitment, I contacted Service Magic which stated that this particular Contractor was no longer with them, and that they had no way to encourage his compliance. They had not notified me that he was no longer a recommended contractor. When he abandoned our project (and I have found out since, did shoddy and incompetent, even dangerous repairs in the limited work he did perform) I complained to Service Magic with a phone call and email. They have not returned by emails or calls.
Do NOT rely on Service Magic - They do NOT stand by their contractors and are apparently a gloried advertizing agency.
I have started using Service Magic since my business has been slow and I have received numerous request for bids on local work. I am all in for going to a job site and giving my input on jobs with fair prices. I do not like the fact when you have contractors that contact you to bid work and expect you to do a half *** job and put your name on it. I'm sorry but I am not doing that to the customer. Plus we bid numerous jobs being they are free estimates. My issues is for the consumer to call either way when not using us and contractors don't lie to your customers. That is not good business practice. So we are now advertising on our web site and local paper and not using service magic.
Recently I was looking to do some work on my home and saw a commercial for ServiceMagic. ServiceMagic is a company that helps you find local contractors to help with your job. They claim to have a "10-point" screening process that all contractors go through to be a part of that network. This is a very sore subject for me as I know some people who have had their trust "violated" by those who have been let in their home to do work. Unfortunately, ServiceMagic's process is mostly style over substance. There are many independent contracting companies out there that do not background screen their employees for such simple things as a criminal record, whether they are a registered sex offender, is their drivers license valid, etc. One of the reasons I chose to look at ServiceMagic was this 10-point claim of theirs.
However, when I actually looked at what they do it is nothing like what they advertise. In reality ServiceMagic, "ServiceMagic uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/ principal of the business." What a load of crap this is. They check the criminal record of the owner of the company...ha. How does this ensure my safety as a consumer when the owner sends his employees into my home to do a repair? Why aren't the service men/women being screened? I don't care if the owner has a record I want to know about the person being sent into my home. They say the same thing about their sex offender search. You want a reason why knowing the background of those being sent into your home is important read this link http://www.sueweavercause.org/ . There are hundreds, if not thousands, of companies out there that can do a background check on the employees of these companies and the only reason why a company like ServiceMagic cuts a corner like this is to save a few bucks. Nice to see the safety of their customers is more important to them then saving a few bucks. Here's an idea ServiceMagic either do what you claim and check all employees of the companies in your network or don't bring attention to your lackluster system. It might not have caught up to them yet, and I sincerely hope they fix it before it does and we have another tragedy like what happened to Sue Weaver.
My boyfriend and I have been researching Service Magic to see if it would be a good company to enroll with for leads for contractor services. In reading through the literature they sent him, I said, "What would prevent any schmoe from just signing up for services and never even intending having any work done?" So I logged in as a customer looking for trim work, left a name and phone number and it was not 5 MINUTES LATER that someone called me! We just looked at each other.
SO THERE IS YOUR ANSWER! These are not screened leads and the poor man was charged good money for this bogus lead. I called him up and apologized and said told him the story.
So any contractors should beware as well. This may well be a good service, but I can verify that the leads are in no way prequalified or verified for their validity.
The contractor we spoke to thought the company had not been a good deal for him and was in fact thinking of dropping the service as well.
I signed up with their service a year and a half ago, and they send me leads a couple of times a month during the busy season...What they do is send out the customer lead to at least three contractors, and then they scramble to contact the customer. They then charge each contractor $9 or $12, so they make their money no matter what happens... Luckily, when I have gotten their automated voice mails, I dial the number of the lead on my other phone. This way, I make sure that if the lead is serious, I will be the first one on the phone with them. Because of my fast response, I have gotten probably 12 out of the last 15 jobs they sent me.
The problem, as what the other reporters said, comes when the leads turn out to be dead...their policy states that they refuse to refund lead $ 'when the customer changes their mind' which is extremely unfair. They claim that dead leads are built into their 'low low pricing structure'. They also refused to refund several lead $ to me when their system failed to leave me a usable voice message and text message. I went back and forth with them, and they flatly refused to refund anything even when their system failed to give me the lead. This to me is a RIPOFF, and why I am filing this report.
I have been with service magic since Oct 2007, In all these months I have had leads but 95% off them are bogus .All service magic does is steal your money.I urge all contractors and other service people to stay away from this fraudulent conpany.You cant talk to them they talk over you and will not give an inch.All trhey care about is how much money they can steal froim you.Once again be ware and dont get involved with servicemagig, You will be dissapointed and ripped off.
We have been unhappy with Servicemagic for sometime and have mentioned to them about how their service has gone down over the last couple of years. We had a lead sent to us and have had others that were not valid yet they charge our card. In this case we asked for a refund as we were closing this account and a replacement would not work. They refused. I spoke with a CSR, she said she could not, I spoke with her manager, same story, I spoke with his manager Mike and he refused and threaten to send the $13 to collections and said he would not refund it. He even went as far to say that you tried to call the number (which is not valid) so you attempted to get the business. After trying to explain that we were not interested in a lead replacement and were canceling our account. He then hung up on me.
This is a scam service, BEWARE. If they will not refund $13 imagine the leads that some contractors have to pay that are $50, 60 or more. Servicemagic does not verify information. They go to 411. They need to be held accountable for their lack of service and costing contractors/people money.
I will have to agree the my fellow handyman & contractors who have all been screwed by Service Magic! They pitched me as well, twice, and promised me legitimate customers. What they failed to inform me was that they wouldn't be leading me any real jobs, without a General B Lic. I got B.S. stuff like child proofing, people calling me asking about where my dump & recycling center was. I'm a 26 yr professional in all fields of construction, formerly flipping residential properties. They were definitely a great waste of my time, and now I too am being pursued for collection for crap leads! I was given wrong info, people were soliciting me for there own advantage, and/ or product- services through Service Magic, and some were wishy washy, not even ready to commit or move forward... "just looking around" One of my so called leads stiffed my company of $650.00, and Service Magic cared more for the customer. Initially I re painted her ceiling from a roof leakage, and then she had us R & R her front & rear custom doors put in through Home Depot, the contractor sent out had hacked the doors completely, and then the customer, after being please with our professional work, choose to stiff us because Service Magic didn't inform the customer that we were not licensed. We are a handyman company, servicing any/ all small jobs for $500.00 or less... Material is separate and at face value. Stay away from Service Magic!!!
I actually had a good working relationship with Service Magic. I was okay with the fees and leads and they did me pretty good until I accepted a lead building a simple deck. I built the deck got paid and everything was good. Then after two weeks, the customer found "flaws" in the deck so I went back and corrected them. I actually went back 5 times over two months. After 35 years doing this work, I realized this woman was scamming me. All she had to do was to complain to service magic and they deducted $500 out of my bank account for her. My real problem was I was never told or even warned the money was to be taken out. Not to mention to reinstate me the wanted another $600 and never could explain what that was for.
Based on the endorsement of Service Magic, Inc., we hired their member, the Colorado Radon Institute, for mold & asbestos testing. The owner of Colorado Radon Institute, Michael Merit, came to our apartment and allegedly performed the tests. While collecting samples, he told us we had black mold which could be hazardous to our health. We paid Michael Merit and he cashed the check. However, he failed to provide us with the lab results or respond to our calls, emails or letter.
So, we contacted Service Magic, Inc. and spoke with Harry Patkowski and Tammy Wright. We also emailed the following Service Magic representatives: (1) Co-Chairman, Michael Beaudoin; (2) Co-Chairman, Rodney Rice; (3) CEO, Craig Smith; (4) Senior Vice President, Ty Kasperbauer, ; (5) Senior Vice President, Ryan Sullivan; (6) Senior Vice President, Andy Zurcher; (7) Vice President, Jim Croft; and (8) Vice President, Tom Durant.
Ms. Wright stated Service Magic recommended and endorsed its member, the Colorado Radon Institute and its owner, Michael Merit, after he paid his $99.00 Service Magic fee and passed the "rigorous 10-Point Screening" check in 2007. Ms. Wright guaranteed Service Magic performed a background check for complaints, suspicious business activity, etc. We checked with the BBB and found Michael Merit had complaints filed against him dating back to May 2003, see http://denver.bbb.org/WWWRoot/Report.aspx?site=33&bbb=0885&firm=[protected].
Due to Michael Meritâ��s shady business practices, he changes company names to avoid being held accountable, see below:
Colorado Radon Institute
Owner - Michael Merit
12109 North Fifth Street
Parker, CO 80134
Email: radoninstitute AT aol.com
Owner - Michael Merit
12109 North Fifth Street
Parker, CO 80134
Owner - Michael Merit
The Eco Depot
dba Envirospect of Denver
12109 North Fifth Street
Parker, CO 80134
Cell: [protected] (cell)
Email: theecodepot AT aol.com
Despite Michael Meritâ��s suspicious business practices, Service Magic, Inc. accepted the Colorado Radon Institute and Michael Merit as members and have since endorsed and recommended their services, see http://www.servicemagic.com/rated.ColoradoRadonInstitute.12602646.html.
In fact, according to Service Magicâ��s Contractor Relations Specialist Harry Patkowski, he cannot even get in contact with Service Magic's pre-screened service magic professional Michael Merit. We rated Michael Merit accordingly on Service Magicâ��s web site and wrote, â��BUYER BEWARE!!! Don't hire Service Magic's client, Michael Merit; you must read about them on http://www.concernedconsumers.com/. I gave him one star only because it was required for this submission.â��
Nevertheless, Service Magic continues to advertise, endorse and recommend Michael Merit and the Colorado Radon Institute with five stars. Mr. Beaudoin, why do you continue to endorse such a client?
DO NOT USE THE SERVICES OF ANY OF THE ABOVE-NAMED COMPANIES - MORE LIKELY THAN NOT, THEY WILL MAKE FALSE PROMISES AND SCAM YOU OUT OF YOUR MONEY!!!
I signed with Service Magic appx. one year ago offering my services as a real estate appraiser. After I went a "rigorous" and extensive check to verify my credentials which cost me $50.00 I was so "pleased" that I was "accepted". Two "qualified" leads (as they call them) later from two unscrupulous mortgage brokers made me think that this company doesn't care at all about the consumers but in fact they are in it just for the money. I explained Magic "professional team" that I am not going to loose my license hitting a pre-determined value for some ### mortgage brokers and I am not willing to pay for unqualified leads. Well guess what ? According to a Magic Service email I have received today my account has been terminated and sent to a collection agency. Now what is this ? Is this how honesty is treated today ? Haven't we seen enough of the devastating effect caused by fraud ? I am disgusted and nothing is going to stop me to spread the word around about this immoral, unethical company which is Service Magic.
Sales man david reed claims to be able to hook your website for your business to hundreds of other pages and sites and promises that your website will be directly linked to service magics site free of charge as soon as you sign on. They list only the beneficial ratings of companies, and through 'direct match' wash there hands of bogus leads. Before you sign up for the service it is promised that they filter leads both coming in and also going to the contractors. Once your signed on they then claim its just advertising. Fraud comes to mind.
They claim they do checking and research for licenses in the areas you wish to serve, false claim and to prove it I was able to add Iowa for my line of work who requires contractor licenses for the state, but I wasn't able to add minnesota who does not require any licensing for my line of work. They offer there so called services in all 50 states of the United States, the goods or promises they make are vigerious 10 point screening. (more like 3 point screening)
What they call a Ten point inspection turns out to be a check for insurance to make it look good and a check on the contractors routing number along with the account numbers. Another false thing they do is tell you leads are direct match, but in fact they sent that same $30 to $60 lead to roughly 3 customers on average, equals about $180 per lead for them, and a piss off customer that go's with someone else completely do to being bombed with calls. Injury to my bank account and my reputation is on the line for buying into there sales pitch, empty fraudulent promises.
This company is immoral, unethical, oppressive, unscrupulous; and substantially can injure consumers and contractors alike by mismatching professionals the consumer believes to be qualified, contractor that is slow on work that is having a rough time, by being mismatch and potentially running there reputations.
End result, out of work contractor that may have been legit for there original field, an unhappy customer that has to pay more a second tine to have work done twice, and the people that run ServiceMagic a few dollars richer off this miss portion of others. They fail to disclose material fact at the time of sale of profiles to the consumers who later in the system are the contractors, also to the home owner slash consumer that hires these screened professionals.
They also speak against other lead companies saying how they can't do anything for anyone, (Product disparagement). The whole things built in bad faith.
I had been contacted by ServiceMagic Inc in my business. They say they will give leads to work for $10.00 per lead. What they did was give leads that were dead ends. One lead was to build a garage. I am a garage door installer, not a garage or any other type of builder. The other leads never even had any answer on the phone.
I wrote and complained about the leads and the billing for these. They continued to bill me, so I wrote and told them why I should not be billed. Now, I got a letter today form CMI, a collection agency for them. They want $52.50 to take off a negative report. The report was wrongfully made to begin with. I suppose many would just pay the $52.50 so that they do not have a negative report. That is what they are counting on. Figure, if you get every customer for $52.50 and do nothing in return for it, you can make a decent living by ripping off other businesses. I would appreciate any ideas on what else can be done regarding this business. I am making a complaint to the Better Business Bureau and Consumer Affairs. Please, if you have a negative experience with them, report them so that they can be stopped! Thank you.